JW Marriott Auckland

I have stayed at this Marriott property several times over the last decade and I’m very happy to see their recent remodel, which is very nicely done. Even better than the attractiveness of the property is the excellent service that I have experienced during my current stay. I was meant to stay for two nights, but I extended it an extra night because I enjoyed the hotel and it’s location so much. I especially enjoyed the extravagant morning buffet breakfast at the hotels’ new restaurant where manager Vidan and his staff also provide excellent friendly service. My final comments are going to be about the gym and natatorium, which I think were not remodeled since my last visit but are very very nice allowing extensive city and water views while you work out or swim. My stay here has been enjoyable and a good value as well.

The JW Marriott in Auckland is wonderful and the staff extremely pleasant and helpful. Rooms are comfortable and clean and the restaurants are excellent. While all staff was wonderful, Mon, our server in Forum was exceptional! Thoroughly enjoyed our stay.

Great customer service at this hotel. We appreciated the care and attention from a charming young server at the Forum Bar. Mon was attentive and took excellent care of us. She went out of her way to be helpful, courteous and caring. Great employee and wonderful experience for us over the course of a week.

This hotel is probably ok for families, but as a business traveller I found it extremely disappointing. While the staff on the ground at breakfast and room cleaning were very good, various managers and processes left a lot to be desired. Having arrived after a 16 hour non stop flight, I noted what time the bar food area closed for food, and went for a walk. On arriving back at the hotel in time for food, I was told that the kitchen had already closed. The bar staff were fairly nonchalant about this, it seemed to be the norm from their reaction. This is frustrating when you are tired, jet-lagged, hungry, and have a business breakfast early the next morning. I was later told that the early kitchen closure was due to a human error in timing (whatever that means). Personally I highly doubt that it was a ‘one off’, but the guest will never be told the truth. In the end I made do with a sweaty Margarita pizza on room service. While room service is advertised as 24/7, after 10pm the choice of dishes becomes tiny at Marriott. The next day I put clothes in for express laundry, due to a business meeting that evening. Hotel literature states it will be returned at 5pm, I was calling housekeeping at 6pm as it hadn’t been returned and I hadn’t received a call on its status. I was told that the laundry delay was due to another human error in timing…..there is a theme here! The hotel offered me NZD 50 to say sorry (approx USD 30) for their shortcomings, I got the feeling that they were used to paying off disappointed guests in this way. I asked them to donate the NZD 50 to a charity that the hotel supports instead, but that was the last I heard of it. I have no idea if the hotel did donate the money, and if so to which charity. There are a number of five star hotels in this part of Auckland, I will give each of them a chance before ever returning to Marriott. As a traveller that will be in AKL for two weeks every quarter going forward, I really have no reason to be loyal to Marriott Auckland. Usually I am happy to give hotels a second chance, but on this occasion I get the impression that the hotel won’t address issues. Given the location of New Zealand, a high percentage of guests will have travelled a long way to reach Marriott Auckland. Business travellers are likely to have tight schedules, and need their hotel to help make these schedules as fluid as possible. Instead JW Marriott made my schedule more difficult unfortunately.

Nice hotel, everything that you expect when booking in JW Marriott, the facilities (fitness center, swimming pool and sauna) in wonderful. The location of the hotel is the middle of Auckland, near of everything that you need. I really recommend this hotel