JW Marriott Auckland

I stayed at the JW Marriott Auckland while on vacation in October. My last stay there was a couple of years ago, while the hotel was undergoing renovation. The service wasn’t great then, but I thought things would be better after the renovation. I was completely wrong. The service here is absolutely the worst I have ever experienced in any Marriott property. I arrived slightly before my scheduled arrival time, and my room wasn’t ready. Completely understandable, so I waited in the lobby. There is no lounge at this property, and the staff didn’t offer me any refreshments, but I figured it would be a short wait. 90 minutes passed, and my room still wasn’t ready. The excuse from the staff was housekeeping was working on the room. For 90 minutes? The excuse then changed to they wanted to upgrade me due to my Ambassador Elite status - I never requested an upgrade! I just wanted the room I had booked. I finally got my room after threatening to leave for the Accor next door, which had rooms available. I received a call from the manager apologising, and offering 10000 points for the inconvenience. I never received the points. The service at breakfast is atrocious and inconsistent as well. I ordered my eggs, and they never arrived. The order never made it to the kitchen. I was charged for my coffee on one day, but not on the other. This property should not be a Marriott property, much less a JW. There’s a number of Intercontinental and Accor properties nearby, those would be much better options.

My wife, Cyndi, and I were awed by the warm and friendly hospitality received by the JW Marriott Auckland team as we celebrated our 20th year anniversary. The team was instrumental in accommodating us in a delightful room, complete with a lovely congratulatory card accompanied by chocolate cake and a nice bottle of Pinot Noir. What a thrilling surprise! The JW Marriott team went above and beyond our expectations. It is the little things that goes a long way. We are so grateful to the staff for making us feel special.

The JW Marriott Auckland NZ is a beautiful place to stay its central to everything, very clean, the staff are lovely and attentive, breakfast is just the bomb (huge and yummy) Pool,Spa and gym very clean and the rooms are lovely and clean. My family and I enjoyed our stay here for three days and would recommend this place to stay definitely in the future. Not bad at all for a five star. Thankyou to everyone there who hosted us. Paula and Larry

Very short but very comfortable stay at this well appointed hotel very close to the Harbour and in the Central Business District. I just wish I had had more time to enjoy the facilities but this was a very quick business trip. Many thanks to Kristina, the hotel Reception Manager who went out of her way to make my stay as comfortable as possible. She is a credit to the Hotel.

One of the best hotel stays my wife and I have ever had. Staff from the front desk to concierge to bar to restaurant were so friendly helpful and interested in making your stay special. The happy hour for elite members was incredible as they gave me and my wife a new bottle of wine every night to enjoy and not 2 buck chuck stuff either. Great location and delicious buffet breakfast every morning included for elite as well. If I could rate higher I would. Thanks for such a great holiday in such an incredible city and country!