The Inns of Aurora

My daughters and I have visited the Inns of Aurora Spa for several years around Christmastime, and we have always loved our experiences. Unfortunately, our visit yesterday left me extremely disappointed, particularly with the facial I received. The staff member who performed my facial did not appear professional or adequately prepared. She spent an excessive amount of time setting up equipment and did not demonstrate the level of skill or confidence I would expect from a spa of your reputation. As a result, the service felt disorganized and far below the standard I have come to expect from your establishment. What added to my frustration was discovering, upon checkout, that a 20% gratuity had been automatically added to my bill—amounting to an additional $50 for a service that was unquestionably subpar. While I fully understood and accepted the original $250 charge, adding such a substantial gratuity for an unsatisfactory experience felt completely unreasonable.

Had a wonderful time. Everything you need is very convenient. Offered many things to do. Attention to detail is unmatched.

I can only review the restaurant. My wife and I have been eating at the Aurora Inn Spring, Summer, and fall for at least twenty years. We traveled the usual hour to get there today only to be very disappointed for the first time. Clearly, things have changed in the kitchen, along with the menu. My wife ordered a glass of local wine and a bowl of crab and corn soup which were excellent. Unfortunately the bowl of soup contained less than a cup of soup and was priced at $16.00. I ordered a breakfast croissant with bacon, cheese, and scrambled eggs. It came with crispy Yukon potatoes. My croissant had been well salted but was marginally edible. Unfortunately the potatoes were covered with salt and were not edible. My wife commented that I am very salt tolerant and that they were probably not acceptable to most people. We have enjoyed the drive and the food over the years but things have clearly changed. To top off the experience, our server only returned to our table with our drinks, after taking our order and not again until long after we had finished our brunch. I had hoped for a coffee refill!

Wonderful experience at the Inns of Aurora! Our Zabriskie House room was perfectly comfortable and clean. The common rooms in the rest of the Inn were a great spot to relax, converse, or read a book. The staff at checkin were welcoming and informative. Highly recommend the Spa. Our massages were relaxing, but the included hydrotherapy and cafe services were the highlight. The Spa staff were outstanding in service! We cannot wait to come back and stay at another one of the Inns!

Terrific renovations to make each mansion and these guest suites unique, comfortable and a great 3 day getaway. King size bed with sitting area in bumped out oversized window with great light and views. Enjoyed the fireplace and large en suite bathrooms with heated floors during 18degree winter getaway! Wandered the village and highly recommend the market and 1833 Kitchen as part of the resort. Had a fantastic Spa experience with lots of natural light, tremendous indoor and outdoor pools and eucalyptus steam room, and reinvigorating cold plunge for the brave!