The Loren Austin

I wanted to share a brief review and update following my recent trip. After attending an event in NYC, I took advantage of a complimentary stay to explore Austin before heading to San Antonio for a conference, and I am so glad I did! The hotel was fantastic—chic, very well maintained, and strategically situated right over the river with easy access to the city and plenty of nearby dining options. One of the highlights is their beautiful rooftop restaurant, which is open to the public, offering a great opportunity to experience the property's services even if you aren't staying on-site.

Very good staff, beautiful rooms, and spectacular food at Nido. And don't miss the spa! Very close to downtown. One thing I'd point out is that they have a lot of hidden fees at checkout so look at your bill closely. Some are optional and together they add another $100++ to your room rate per day!

Valet were awful, called car down 30 minutes prior and got there to find no car. In room dining hung up immediately after placing orders no time frame or thank you given. Food and drinks arrived without covers, freezing cold, inedible and exposed to the elements.No condiments either and no liner below plates, these are basic asks for a so called 5 star hotel. Housekeeping asked to make up room first thing, we asked for later then left. Arrived again at 5:30 same day and room had not been done. Bath towels were like sandpaper, not soft whatsoever. Also as has been said rooms are very noisy as location is flanked by busy streets. Seems like only 1/4 of the staff required to run the hotel was there. Front desk people were very nice, although overworked, same people friday, saturday and sunday. Room was clean and comfortable. This hotel is 4 stars on a good day

Rude Concierge. I checked in and arrived close to 11 PM after a long stressfulday and that process went smoothly and I even mentioned to the staff why I chose to stay here and that it was my second time visiting. When I called the next day to request a late checkout, the concierge was extremely rude. She told me they were really busy today and they wouldn’t be able to accommodate that and then hung up on me. This was very upsetting to me as she did not even care to hear my reasons for needing to request late checkout. I called and spoke with the manager, and she did correct this which I appreciate, but the whole interaction with the rude concierge really was unnecessary, unpleasant, and not how I was wanting to start my day. It was also pretty shocking to have an interaction with someone like that at a nice hotel… There are people with better customer service skills at a Holiday Inn then this particular individual. I’m not sure what her problem was, but I hope the management is able to help her correct this.

stayed here as a staycation with a friend for a concert and it exceeded my expectations. Everyone was professional and friendly. Nido was a great place to eat as well. We will be going back.