W Austin

Another outstanding stay at the W Austin. It was always a great hotel, but now it’s at another level after the renovations. The newly renovated suite I was staying in was very trendy. The new coffee shop was really cool addition, serving up great tasting coffee. Above all, the staff at the W Hotel go above and beyond to make your stay outstanding and this is the main reason I keep returning.

Planned a getaway for my folks for Mother's Day. They were so excited to see the newly renovated spaces. My mom felt right at home with Suzanne at the front desk, after she had given them the warmest greeting. Bethany, in the lobby bar was amazing! She was able to make their day with her awesome service and delicious beverages. Later in the evening, Vesna with the Front Desk, surprised them with chocolate and a bottle of wine to wrap up the evening waiting for them in their room! Overall, I could not have asked for a better experience for my mom for Mother's Day. Thank y'all!

Another fun business trip to Austin! The W Hotel is on point! Great rooms, restaurants, and I got to use the pool this time. So relaxing. Even the morning valet crew is a pleasure. Anthony has things running so smoothly. His crew is top notch!!

The W enjoys a wonderful location, and now that the renovation is done, it is a better choice in terms of lobby bar, etc. Although the lobby is freezing. Bring a jacket. Service in the room is spotty, your room may not be cleaned on some days, and the minibar won’t be re-stocked unless you call and insist. It’s really irritating when you arrive with very high Bonvoy status and have to adopt intense negotiating approaches and endure many room changes to land in something that feels like the upgrade you have been promised, especially when the starting room cost is quite high (we are talking $500-700 a night, depending on the day). Why not just go to the best room available quickly? This hourlong process felt like a weird game. It’s a lovely property, but the nonsense above makes a guest feel hostile from the first moment of the stay

W Austin Valet feels Luxury- Level Because of Anthony Groomster. He Remembers faces, Keeps it efficient, And Treats You LIKE A GUEST AN NOT A CUSTOMER. ANTHONY ROCKS. You will notice a difference when Anthony is working. Efficient kind, and Runs thing with a Calm Confidence Really Impressive.