W Austin

This is a modern hotel in the heart of downtown Austin. The location is great. As for the hotel itself, my room was of a decent size and was immaculate. The bathroom was a decent size too. I had a desk for doing work. The WiFi signal was strong. Two negatives: The check in process was a bit slow. Also, there were few outlets in the room. But on balance, I would happily return.

The Pros: Everyone I interacted with was excellent. The hotel’s recent renovation was done very well. It’s stylish and very pleasant to be in. Breakfast in the restaurant was delicious - the lemon ricotta pancakes were well worth it, and the coffee was strong and frequently topped up. Plenty of plugs on each side of the bed including USB-C and USB-A, and night stands with plenty of room for stuff. What took off a star: I stayed in a king room with my daughter. The room was very tight - much like hotel rooms in New York City. You could barely pull the (too large for the space) chair out at the desk, and in fact the chair was almost too large to comfortably walk around when pushed in because the back of it curves out. We were frequently moving out of each other’s way to let the other pass by. Most important for travelers to know - there is no door to the sink/shower area. The toilet is in a separate room, but there is no privacy when taking a shower. Certainly for a couple this isn’t a concern but it should be more clear on the booking for other pairs who might book the room together.

Friendly and professional, he paid attention to detail.

Glen was great. He smiled and was very inviting. He was very genuine and you could tell he loved what he doe. A true definition of hospitality. Thanks Glen.

GLENWOOD was very helpful and was always smiling