W Austin

The W enjoys a wonderful location, and now that the renovation is done, it is a better choice in terms of lobby bar, etc. Although the lobby is freezing. Bring a jacket. Service in the room is spotty, your room may not be cleaned on some days, and the minibar won’t be re-stocked unless you call and insist. It’s really irritating when you arrive with very high Bonvoy status and have to adopt intense negotiating approaches and endure many room changes to land in something that feels like the upgrade you have been promised, especially when the starting room cost is quite high (we are talking $500-700 a night, depending on the day). Why not just go to the best room available quickly? This hourlong process felt like a weird game. It’s a lovely property, but the nonsense above makes a guest feel hostile from the first moment of the stay

W Austin Valet feels Luxury- Level Because of Anthony Groomster. He Remembers faces, Keeps it efficient, And Treats You LIKE A GUEST AN NOT A CUSTOMER. ANTHONY ROCKS. You will notice a difference when Anthony is working. Efficient kind, and Runs thing with a Calm Confidence Really Impressive.

Staff were friendly and helpful. The room was unpleasant -- poor lighting, very uncomfortable chairs (no real desk chair), no dresser (only one small drawer in one of the closets), the closets were too close to one of the beds to open easily. Not a pleasant and comfortable stay.

I recently stayed at this hotel and had an amazing experience. The service was exceptional from start to finish. The staff was incredibly friendly and attentive, making sure all my needs were met. A special shout-out goes to Josh, the valet, who went above and beyond to ensure my car was taken care of. He was prompt, professional, and provided a warm, welcoming attitude. It truly made a difference in my stay. Highly recommend this hotel for its excellent service and attention to detail!

I recently stayed at the W Austin, and I have to say it was an amazing experience. The city itself is vibrant, full of life, and definitely worth a visit. What made my stay even better was the exceptional service provided by the valet team. Josh and Caleb went above and beyond to help with everything – from parking my car to offering great local recommendations. Their friendly and attentive service truly set the tone for a great visit. I can't wait to return to Austin and would definitely choose this hotel again for its great location and stellar service!