W Austin

I had the pleasure of being served by Bethany at the W Austin, and honestly, she was amazing. From the moment I sat down, she greeted me with a big smile and such good energy that I felt instantly comfortable. She’s that rare mix of professional and laid-back—she clearly knows her stuff behind the bar, but she also takes the time to ask what you’re in the mood for and somehow nails it every time. The drinks were spot on, but it was the way she made the whole experience feel personal that stood out. Bethany just has a way of connecting with people. She remembers little details, keeps the conversation flowing naturally, and makes you feel like more than just another guest. You can tell she loves what she does, and it really shows. If you find yourself at the W Austin, do yourself a favor and sit at Bethany’s bar. She’ll turn your night from good to unforgettable. Cheers to her!

Keke was awesome! Very pleasant experience. Professional, friendly, and helpful. Will be coming more often for the excellent service.

Josh was so kind and helpful, he truly made our day! This was our first weekend in Austin and we feel so welcome already!!!

Josh was so kind to us. It is my first experience in Austin and Josh was so generous to give us water and an umbrella during a storm!

Not a particularly nice or accommodating property in Austin among the other downtown options. Small rooms, noisy hallway, and no water (!) provided to Bonvoy Ambassador level (charged $7.50 for a small plastic water bottle in the room.) Fitness center small with cold water option not functioning. Look elsewhere for the price.