JW Marriott Miami Turnberry Resort & Spa

The JW Marriott Turnberry Resort is amazing!!! 300 acres of fun ranging from world class golf courses to fun in the sun at the water park! Definitely something for everyone! Restaurants were outstanding as well at both the Bourbon Steakhouse and at Corsair. Everyone was super friendly and went out of their way to make you feel welcome and special. Shoutout to Boris and the team at the Elite desk for great conversation and helping us out! Also special thanks for the birthday wishes!

JW Marriott, what on earth have you done?! We’ve been staying at Turnberry Isle for over twenty years and have many special memories as our kids grew up coming here. However, since Tidal Cove and the new Orchid tower were built, it has become the least relaxing hotel on earth. Service has gone downhill too. For starters, the receptionist was incredibly rude. We booked a golf view room and were given something completely different, staring at a brick wall. When we queried this, we were told that they didn’t have any golf view rooms left, even though that was what we paid for. The female receptionist could not have been ruder and, frankly, couldn’t care less. This was only matched by the guys working the towels at the Cascada pool who you can barely get a grunt out of. And Corsair wasn’t much better. We’re so upset that this once friendly place (where we made so many friends with staff – Jimmy, Medgine, Melody etc) seems to have been replaced by rude unfriendly staff in a hotel that has just become a revolving door for conference folk and water park visitors. We won’t be coming back which is the end of an era for us.

The hotel and room was very clean and really well taken care of. The staff were extremely rude, responding to simple questions as if we were annoying them. This happened with all front desk personnel. They were very rude. Other staff that worked for tips like bell hops and valets were much more pleasant. The waterpark pool and lazy river were very dirty. Multiple slides were broken.

Holy awesomeness, Batman. What a great property. Arrival for Bonvoy VIP, Champagne, room upgrades, nice start. Beautiful rm with ocean and golf course views. Was here for a conference, and it is a hike to go anywhere, but good steps. Plenty to see, do, buy locally. Good restaurants on property. Easy to grab Uber or car service. Close to both MIA and FLL. Need to golf here.

We had a great experience despite a rather major hiccup; it was the way management took care of the issue that it still deserves 5 stars. We booked this place primarily for the water park, but when we arrived, almost the entire water park was closed for the entirety of our stay. It was pretty bad having to stare at the beautiful pools and not be able to use any of them! The lazy river was the only thing open. Luckily on the last day, they opened the adults only pool to everyone, and we had a great time. We had booked with points and they refunded half of the points, upon pressing the issue a bit. At first they were only going to refund the resort fee, which isn’t much. We were upgraded to the largest Presidential suite that was enormous, like 2,000 sq ft! Only issue was that it only had one king bed in the entire place! Our girls slept on the huge couches so it was fine. But it did take a lot of communication to get the sheets and bedding. The room service breakfast was really good and it was fun eating on our huge patio overlooking the golf course. We will definitely be back, hopefully the pools will be open!