JW Marriott Miami Turnberry Resort & Spa

Can’t say enough about Christopher at the Ame Spa. I frequently get my hair washed and blow dried but none of them compared to the one Christopher did. Aside from his great technique he was warm and friendly. I mentioned that I was interested in renting a property for my family for winter 2026 and he went out of his way to explain the different areas of Miami that would be ideal based on what I was looking for. Great experience at the Turnberry from the spa, to golf and dining! All top notch!

Our experience staying at the JW Marriott was truly excellent. The service was outstanding, especially from Ala, who was extremely attentive and made us feel very well cared for. From the gentleman who kindly brought our luggage to the room all the way through to the end of our stay, the level of attention and professionalism stood out in a very positive way. The hotel’s facilities are impeccable, offering a refined and welcoming atmosphere. The rooms are spacious, modern, and very comfortable, making our stay even more enjoyable. Highly recommended!

We stayed at the JW Marriott Turnberry for a quick two-night stay before our cruise out of Miami. During our visit, there were some large groups at the property, which led to a few changes in the usual operations. For example, electronic doors were propped open and elevator operators were stationed, which felt a bit unusual but didn’t impact us much. The main reason we chose this resort was for the waterpark, hoping our kids would have a blast. While they enjoyed it, the water was incredibly cold—too cold for me to join in, which was disappointing. I typically love a lazy river, but I couldn’t enjoy it at all. We visited the waterpark on our first day, and unfortunately, we had a frustrating encounter with a security guard who insisted we had to pay for access. I showed him documentation stating that wristbands were included with our stay, but he continued to argue. Thankfully, another staff member eventually stepped in and confirmed it was included in the resort fee. Still, the situation could’ve been handled more professionally. The food at the waterpark’s Freestyle restaurant was extremely poor—honestly not edible. I wouldn’t recommend it. On the bright side, we had two great dinners at Corsair, the sit-down restaurant off the lobby. We sat outside both nights and enjoyed lovely meals in a beautiful setting. We also had breakfast there one morning. Oddly, while a sign outside advertised a high-end breakfast buffet, there was no buffet available during our visit. Overall: We had a decent experience and appreciated many aspects of the resort, but the waterpark—the main reason for our visit—was a letdown. I would have rated our stay higher if the water had been heated and the food at Freestyle was better. Suggestions for the Resort: Offer early access to the waterpark for resort guests Improve the food quality at Freestyle Consider heating the water at the waterpark for year-round enjoyment

The hotel is beautiful but the place is lacking. Bourbon for dinner, 12/10, absolutely delicious but be prepared to spend $$ (which I’m okay with and the food was delicious but they get you). My biggest complaint is we got into our room at 11:15pm (which is early for Miami) and we tried to call room service for a snack and drink, we called from the hotel phone and 2 cell phones, nothing was ever answered, I finally walked down and the receptionist informed me everything was closed. I have 2 bones to pick here, 1) a true 5 star hotel should always have a small / late night menu available and 2) answer the damn phone, even if it’s a late night recording saying your closed, don’t just let the thing ring. Too much money for not enough, for me personally.

Went on a staycation with my best friend. Pool was so peaceful and nice. Evan the bartender at the pool was very attentive and personable. Will definitely come back and bring more guests.