JW Marriott Miami Turnberry Resort & Spa

Location was great. The exterior of the property is gorgeous. The amenities, both indoor and outdoor, are great. Our room was in rough shape. It was dirty. The closet drawer with the safe wouldn’t close. It was always open. We called for room service at 10:44pm. Room service is supposed to end at 11pm. We were told “sorry the kitchen is closed.” I asked why the kitchen closed early. They said “sorry, we are closed now. You can order food in the morning.” Weird. So we ordered DoorDash. The next evening we called down to the front desk 3 times. The third time someone finally answered. We asked for two extra pillows and another blanket. We were told “no problem, it will be right up to your room shortly.” After 45 minutes I went downstairs and asked when we can expect our two additional pillows and blanket. Front desk said “oh it will be there any minute.” I went back to our room. An hour later, still nothing. So I went back downstairs around 10pm. I asked if they could just hand me 2 pillows and a blanket. The rep downstairs said “uhhh I don’t think we have any here. Let me go find a radio and see if I can request this for you.” He walked away and came back 5 minutes later with a radio. He radioed someone and then said to me “your pillows and blankets will be here shortly.” I waited by the front desk for 20 minutes. Nothing ever showed up. I asked the front desk “hey guys it’s been 20 minutes. Where’s my pillows and blankets?” They said “sorry sir it’s out of control. They will get here when they get here.” I waited 10 more minutes and decided to forget about it and went back to my room. Nothing ever showed up to our room either. All day, every day, when the air conditioner would kick off, it made a very loud clunking noise for about 5 seconds. I complained to the front desk on the first day. They advised that once maintenance became available they would stop by to fix the issue. They didn’t stop by the first day. I complained again the next day. I was told the same thing. They never showed up. Overall a very subpar experience. It’s a shame because the property is gorgeous. The service by the pool was great. The waiters were awesome. The rooms and the service inside of the building were awful.

⭐️⭐️⭐️⭐️⭐️ Upon checking into the JW Marriott Turnberry, I was greeted by the kindest gentleman, Bellman Erez. I was in the middle of a difficult transition and uncertain if I should commit to a long-term stay. From the very first moment, his warmth made all the difference. He personally carried my luggage, made sure my dogs were comfortable (even bringing them water), and treated me with a level of care I have rarely experienced when checking into a hotel. Because of his kindness, I decided to stay longer — and I’m so glad I did. Over the weeks, the entire staff continued to show the same generosity of spirit. One unforgettable moment came when one of my dogs unexpectedly slipped out of his harness and ran off. I immediately reached out to Bellman Erez, who jumped in to help with the search, while Monica, Front Desk Manger , literally leapt into action, alerting security. Thanks to Monica’s quick response, my little Lucky was found safe in her loving arms. These aren’t just staff members; they are true superheroes. At Turnberry, you can count on more than luxury — you can count on genuine kindness, compassion, and people who go above and beyond. Thanks to Bellman Erez, Monica, and the entire team, this hotel has felt like a safe haven during an important chapter in my life.

⸻ A truly wonderful and comfortable experience. The hotel was spotless, and the service was impeccable. I would like to extend my congratulations to the reception staff for giving us such a warm welcome, as well as to the Corsair kitchen and bar team. The chef was very attentive and personally greeted us at the table, and the food was simply outstanding. I must highlight the personalized and professional service provided by Ricardo, Yohana, and Luis, who made our stay even more enjoyable. At the Bourbon, we received excellent service from Amber, and the food was also delicious. The pool staff was equally impeccable. This hotel is, without a doubt, an excellent destination for a vacation in every sense. We will certainly return! Thank you for making my birthday so special.

Can’t say enough about Christopher at the Ame Spa. I frequently get my hair washed and blow dried but none of them compared to the one Christopher did. Aside from his great technique he was warm and friendly. I mentioned that I was interested in renting a property for my family for winter 2026 and he went out of his way to explain the different areas of Miami that would be ideal based on what I was looking for. Great experience at the Turnberry from the spa, to golf and dining! All top notch!

Our experience staying at the JW Marriott was truly excellent. The service was outstanding, especially from Ala, who was extremely attentive and made us feel very well cared for. From the gentleman who kindly brought our luggage to the room all the way through to the end of our stay, the level of attention and professionalism stood out in a very positive way. The hotel’s facilities are impeccable, offering a refined and welcoming atmosphere. The rooms are spacious, modern, and very comfortable, making our stay even more enjoyable. Highly recommended!