The Westin Riverfront Resort & Spa

This was our fourth year staying at the hotel for Spring Break. Overall it is a very good hotel and the changes made to the ski valet and market were very good. But this was a disappointing stay. One of two elevators serving 11 stops was down. A local who uses the gym told us it had been out of order for two months. Due to how busy the hotel is, it means the pool is almost unusable unless you are willing to wait 5 -15 minutes to take the elevator. There is no option to take stairs because the stairs let you out at an exterior location that is not the pool. And they they charge you a daily $45 resort fee + 15%/$7.06 in tax for an unusable pool and hot tubs. The elevators have had issues for at least the last two years and ownership does not appear to be doing the right thing to repair/modernize the elevators. Dryer in room was also not working properly. Extremely noisy, and it would take 2-3 runs on high heat to get a load of laundry dry.

My husband and I stayed one night at the Westin Riverfront Resort and Spa in Avon and were extremely disappointed by how the hotel handled a serious issue. After leaving, I realized within 30 minutes that I’d left my jacket hanging in the room closet. I immediately called and returned to the hotel, only to be told that housekeeping had already cleaned the room and “found nothing.” When I checked personally, the jacket was indeed gone. The hotel opened an internal “investigation,” but ultimately took no responsibility and even refused to share the report with me, leaving me no way to verify what steps were taken. They suggested that perhaps another guest entered the room, which is both implausible and unsettling. The lack of transparency and accountability is unacceptable, especially from a property under the Westin name. I would strongly caution travelers to be very careful with their belongings — this experience has completely eroded my trust in the brand.

We had a disappointing experience at the Westin Avon Riverfront. After checking out, we went skiing for the day and returned later to collect our belongings from the bell hop. Shortly after, we realized that an expensive personal item had been left in our room. Unfortunately, it was missing when we went back to retrieve it. The only people with access to the room between our checkout and our return were hotel staff. While the hotel initially seemed helpful and opened an investigation, we were ultimately told that "anyone could have taken it." To make matters worse, when we called Marriott Customer Service to follow up the representative simple said "the investigation is closed" and hung up. Overall, the handling of our situation was disappointing and left us feeling frustrated and unsupported.

I LOVE this hotel. My family and I stayed here during the holidays in 2025. We had a one bedroom suite which included a bedroom, living room, full size and well-equipped kitchen, bathroom and balcony. The service and amenities at this property are world class! And a lot more affordable than the nearby Ritz-Carlton Bachelor Gulch! A few of the things I liked most: 1. Super helpful and professional service from all employees. Staff are empowered to help here and they do. Upon request they brought us a full size coffee maker (brand new!) On another occasion, I called room service because I needed an onion. Within 5 minutes they brought an onion and some shallots to our room--no charge. 2. Convenient and free ski valet service. Great to have an easy place to store boots and skis overnight. 3. Awesome gym and spa. High end gym (e.g. Techno Gym treadmills) and a great spa. One of the best steam rooms I have ever used! 4. Location is perfect. Steps from Gondola to Beaver Creek mountain. And about 5 min walk to all sorts of stores, rental shops and restaurant. Shout out to nearby Venture Sports--better and cheaper than the EPIC affiliated on-site shop. 5. Fun and lively atmosphere with big fireplaces and live music. 6. Free hot chocolate and fresh cookies every afternoon. Yes please! 7. The best hotel kitchen we have ever had. Full size and very well-equipped. Clean and new stuff. Great! Many small thoughtful details--for example, every floor has a filtered water machine and each room has a refillable glass bottle. Overall, we loved it here and we have been lucky enough to stay at some world class resorts. The whole family had a wonderful time.

Beautiful Property, Exceptionally clean & comfortable rooms. Excellent restaurant choices. Wonderful Staff & Service.