Hotel des Dromonts

Dear Sir/Madam, For a four-star hotel, it is unacceptable that rooms are only available at 5 PM, even when guests arrive in the morning. This reflects poor organization. If housekeeping indeed works from the lower floors upwards, this means that room 405 is systematically cleaned last. This is an inefficient and customer-unfriendly approach. The ski room is clearly inadequate for the hotel’s capacity. There is insufficient space, too little seating, and poor lighting. This urgently needs to be addressed. No matter how hard the breakfast staff member works, it is obvious that one person is not sufficient. The buffet is not replenished in time and tables remain uncleared for too long. Guests who do not arrive early are left with a half-empty breakfast. The breakfast buffet is far below the standard expected of a four-star hotel. There is no choice of eggs (only scrambled eggs with milk), no granola or muesli, and no fresh fruit. The fruit provided is of poor quality, often overripe or damaged. The half-board option is misleading. A surcharge of €10 is applied for meat dishes, while the price difference between fish and meat on the menu is only €3. This feels like a hidden extra charge. A “chef’s suggestion” is advertised, but it was unavailable on multiple occasions. For a week-long stay, this results in a very limited and repetitive menu. It's time for a new GM.

We had a truly wonderful stay at this charming hotel in the French Alps. From the moment we arrived, the staff made us feel incredibly welcome, with warm hospitality that perfectly matched the cozy mountain atmosphere. People say the decor is tired however its the charm of it to have the rustic alpine feel so it didnt bother us. The hotel is ideally located right in the heart of the ski resort, just steps away from the slopes, which made getting out early each morning effortless. The views of the snow-covered mountains were absolutely breathtaking, especially at sunrise and sunset. The ski hire shops are all within a 5 minute walk or one opposite. Our room was spotless, comfortable, and beautifully decorated in a traditional alpine style. The bed was very comfortable after long days on the slopes, . The spa and wellness area was also a highlight — the perfect place to relax and unwind after skiing. Yes the hot tub isnt the hottest but it didnt ruin the experience, Breakfast each morning was great with a generous selection of fresh pastries, local cheeses, and hot options. Everything was delicious and beautifully presented. We did half board so we had an evening meal, the only thing we would suggest is more veggie options as we are veggies Overall, this hotel exceeded our expectations. If you're looking for a relaxing and memorable ski holiday in France, we highly recommend staying here. We would absolutely return! We would like to make a special mention to Melvin and issabelle they are such lovely people :-)

+ location, hotelvibe, places for drinking, friendly staff, roomcomfort - no help with luggage, poor choices eating half board, cleaning room late in the afternoon ( after 4pm), lack of hospitality

I am not sure who awards hotels their stars, but I think 4 stars is a bit generous... The staff on the front desk are absolutely charming and cannot do enough to help. The location is excellent, truly ski-in and out. The ski shop opposite are first class as well and the staff super friendly. However, there were several drawbacks that were disappointing. The rooms were small, the hot tub should be called a tepid tub, the acoustics of the very odd architecture mean that conversations have to be muted all the time (especially later in the evening when the staff tell you politely to be quiet - even if you're not being noisy). Beneath a very thin veneer of attempted glamour the hotel looks tired and dated. The restaurants (essentially two different rooms served by one kitchen) are ok, though one evening we had to send food back as it was stone-cold. Breakfast is standard buffet fare, again unremarkable - and the coffee tasted like the stuff you get from a motorway service station. Were it not for the friendly and hard-working staff, it would have been a very forgettable stay.

This hotel has the most wonderful staff. We were let down by our allocated accommodation in the village and the receptionist Charlene and her team were outstanding in finding a room for us in the first case, and also offering support initially in trying to contact our initial booking. The hotel itself is charming and totally individual with a beautiful foyer, and bar. The breakfast was also delicious and freshly prepared. A lovely hotel. Thankyou again for our stay