Chateau de Bagnols

The Château de Bagnols is a beautiful property in Beaujolais. The rooms are large and interesting, the common spaces are quite large and there are amenities including a spa, an indoor pool and steam as well as large outdoor pool with chaise lounges. Unfortunately the service doesn't match the surroundings. There is no food service or delivery of food or drink to the pool area. Delivery of simple things like coffee and beverages takes far too long. During meal services, dishes and food are left on tables for prolonged periods of time. At breakfast, while there are many staff members around there are often no plates or missing items such as refreshment of eggs, cheese, meats, etc. The staff is trying hard to please, but it seems that they lack training. There is no consistency from one staff member to another. In our room there were several lights out, when I called to report it, the matter was not fixed. When we ordered drinks we were told the bar was closed yet people were still there drinking. When we pushed the issue we were told that it was only certain more complicated drinks they did not want to make. When we wanted to bring food to the pool we were told there were no trays and we would need to carry our own food if we wanted to order it. In short it's a beautiful property in need of consistent training and a method for guest issues to be resolved quickly

Château de Bagnols is simply stunning – a perfect mix of history, luxury, and charm. Beautiful rooms, excellent dining, and warm, attentive staff made our stay unforgettable. A true fairytale escape!

We have been coming to the Chateau for 20 years and have never had need to point out issues. Been absolutely excellent in previous years. We use Relais et Chateau for all our hotels in Europe. You seem to have a new team in the area in front of kitchens. Not successful in my opinion. Issues: 1. Confusion at breakfast on both mornings regarding teas and coffees order. 2. Ordered a glass of red wine, second afternoon, was end of bottle so dregs ruined taste after 50% drunk. 3. I had already paid for second evening meal after the meal and then one of your team came over and was verbally aggressively, imo, wanting to know why I was leaving without paying. 4. NO hot meal available at breakfast first morning, hot plates had not been replenished. 5. Chicken on second evening had clearly been cooked earlier, possibly kept in a hot plate, so dry and tough to cut. 6. Wine choice severely limiting unless you want a full bottle. 7. Food choice, at least on Mondays and Tuesdays is very limited.

We paid for a suite, but bed was much too narrow for a grown son and his mum. He was subsequently put on an extendable chair which was 15 cms too short for him, and creaked at his every movement. The dining areas were around 17 degrees Celsius; impossible to sit in, in a nice evening attire. I had to wear a sweater for breakfast this morning. Incredible. We checked out after 2 out of 4 days, and asked for a refund of 1 of those 4 nights. This was flatly declined by a snooty manager. Generally, the rooms lacked the amenities required by a current day 5-star operation. We are happy we checked out today since the whole chateau was taken over by a wedding party as we left.

If you are in the area and the weather is nice good for a coffee on the terrace or an apperetief. Do take into account appertief only served until 1745. And the wine although good is not necessarily worth the 16 euro (or tea the 8 euro) But the view is lovely