Grand Beach Hotel Surfside

They should be ashamed to call themselves a top star hotel

The hotel is beautiful and clean, the staff is wonderful and friendly. Etty made me the best glass of fresh orange juice for breakfast. Make sure to run down to the ocean for a swim and go to the sunrise yoga class 🌊🧘‍♀️

Amazing staff, great rooms, and my wife and I couldn’t be more pleased with staying here for our wedding anniversary!

This hotel is exceptional. Grand Beach Hotel Surfside is located right on the beach, only walking and bike paths separating the resort from the beach. Our room is clean, spacious and comfortable with gorgeous views of the beach. The staff is professional, attentive and accommodating. It’s a 2 block walk to the town of Surfside. It’s more of a family type of resort, not the spring break kind of place.

Service really lacking Staying here at the moment. Got given a lower floor room than requested. They changed the room the next day. By day 3 in the hotel our room didn't get cleaned til 5pm after calling down 4 times. Today day 4 after they promised our room would be cleaned at midday we came back at 5 30 pm and the towels had been changed, the same bedding was on the bed and the sheer was hanging. The floor and the bathrooms hadn't been cleaned but the bins were emptied at least. The hotel has never had great service but last year it seemed to have got better... This year it's gone backwards. The hotel rooms are big, the air con is the noisiest I've ever had in any hotel room and the pool areas have one person serving if you're lucky, no real help with sunbeds /towels/umbrellas, luck of timing. The best bit is where it is but I think this wears thin after a while as you're here on vacation and don't want the hassle this place gives you. We love this area but have decided enough is enough and we'll need to find somewhere else further up Miami beach. This place really would be great if they sorted out their service culture!