Grand Beach Hotel Surfside

I thought I had left a review but here goes . The Hotel is beautiful and from my personal experience can’t be faulted . Rooms large and clean and towels changed daily . Service is quick and what ever needs dealing with is dealt with . I thought it was a well run professional hotel . My only issue is the Breakfast and on 3 occasions I met with different waiters . Their a lovely lady who was very kind to us and always charged us in and around 12 Dollars for 2 x Coffees and then theirsTroy an absolute Gentleman and a great addition paid for our coffees as a kind gesture but their was another waiter who seems to be their daily and he went to town on us . On 2 separate breakfast mornings he charge 44 Dolars which included “ 7 Dollars as a Suggested tip “ and our final morning with him he charged us 17 Dollars for 2 x Coffees . I will be back but 100% I will avoid this Waiter with Limited English . Otherwise a great experience. I noticed a lot of Jewish people were residing in the hotel around the same time , I just wish they were nicer to staff and management as I found them very loud and let their children run wild . See you next year 🙏

The hotel was very clean and well appointed. The restaurant was good and was running a great wine special. The entire front desk team was great but Brenda really stood out to us with her excellent customer service!! Brenda is a true asset to the property.

I always stay as grand beach hotels in Miami. This was my first time at the Surfside location. Same great experience. Same great staff. Same great hotel. Will always come back.

The hotel is just ok for the price. It’s a good location in surfside and the beach and pool are beautiful. The good ends there. The beds are very hard. Our whole family left with back aches. The furniture on the balcony is hard wood with no cushions so we could not sit out there comfortably. The restaurant is just ok, and expensive for what it is. The drink service at the pool is very slow as they only have one bartender for the whole resort. The coffee bar service was slow too and sometimes no one was working there. I also had an issue where I left an item in our room and it magically disappeared within 8 hours of us checking out. In other words, the cleaning staff took it. In the end, there are many choices on Miami Beach and I wish we had stayed elsewhere.

Room is boiling hot 79 degrees Absolute disaster . We were contacted by some computer generated service call but they won't fix the ac