Grand Beach Hotel Surfside
Bal Harbour, Florida
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About the Hotel
On the north shores of Miami Beach, Florida, the unpretentious The Beach House Hotel welcomes guests into an atmosphere of sophisticated chic. Casual cool comes in the form of classic city-view rooms and oceanfront balcony accommodations, all custom styled by the Ralph Lauren design team and featuring a collection of seashells that evoke the sensations of the sea. Unwind in style at the Seahorse Bar -- in the company of real seahorses -- and indulge with polished poolside spa treatments, followed by fine dining at the Atlantic Room.
Location
Grand Beach Hotel Surfside
9449 Collins Avenue
Bal Harbour, Florida
33154
Nearest Airport: MIA
Features and Amenities
- Dining
- Restaurant
- Interests
- Beach
- Food & Wine
Reviews for Grand Beach Hotel Surfside
Best service
Fredo at the front desk was super accommodating. He was so pleasant and had great manners. He truly accommodating when my flight was cancelled and I had to rebook
Getaway26600896132
The front desk was extremely helpful whenever I needed assistance, especially “G”. Look forward to coming back soon!!
Steven S
Awesome beachfront hotel
Awesome beachfront hotel! Beautiful interior and exterior. Balcony with ocean views is my favorite part. Will definitely be back.
Marco R
Valet damaged my vehicle, I was put in the wrong room, dirty room and management does not care.
We had a terrible experience here for multiple reasons. I have reached out to the hotel via their website and have received no response to resolve anything. To start, the valet broke the driver side mirror on my vehicle, and said it would be fixed before I left. This didn't happen, which meant I had to drive 10+ hours unsafely because I literally couldn't see out of it to return home. Not to mention having to leave my vehicle at the hotel so that they would have access to it for the repair (which again, didn't happen) I was forced to Uber for most of my vacation, costing me quite a bit of money. I was put in a room with no ocean view, even though that is what I paid for. I can understand that mistakes happen, but the manager on duty that night told me, "they are completely aware of the view being completely blocked" in that room, as well as others on floor 3. So they just don't care to provide what you pay for. Instead you have to call them out on it for a resolution, and then get moved to a dirty room. When I checked out at 8 am, there was not a single manager on the property. This means I couldn't get anything in writing to fulfill the verbal promises from the valet staff to reimburse me for fixing my vehicle. As well, I would avoid getting your car valet parked here, I noticed that the valet key box is unlocked and often unattended. TLDR Valet damaged my vehicle, I was put in the wrong room, dirty room and management does not care. In all truth, I have lots of reviews. I am pretty easy to please, but this place completely misses the mark in every level.
Sightsee19260233797
Memorable experience
Went to the Grand Beach Hotel Surfside for lunch. Etty was the perfect waitress !!! The food was amazing and the hotel was very beautiful and clean.
Global02352564517
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