The Ritz-Carlton Bal Harbour, Miami

Edge and David helped us set up our beach chairs. They were very wonderful. Their service was exceptional and we highly recommend them for anybody else on their vacation. We had David as our server and he attended us greatly! Thank you to the ritz Carlton for our wonderful stay!

Our family went to Bal Harbour for a few days at the end of March and stayed at the Ritz. Upon entering, the lobby area is nice, but small. Check in is quick as there was no wait, but the front desk attendants do not seem to be as service-focused. I inquired about an upgrade (as I'm a Titanium member) and was told "we aren't doing upgrades this week due to spring break". I can understand if there is no upgrades available, but I probably would have said it differently or at least pretended to see if anything was available. On my check out day, I inquired about late check out and the lady gave me a hard time about that (she let us stay to noon and she felt like she was doing me favor with that). We then went to the elevator to get up to the rooms and they are a bit small. You get to the landing area and there are only two rooms. The landing area is really really small by the way. The room itself was nice, especially the bathrooms. We went to the beach and pool everyday. The beach is ok, but lots of seaweed. The pool was nice and service there was pretty good. We ate the onsite restaurant (Artisan Beach House) every day. The food and service was good with no complaints. In the afternoons, they have afternoon ice cream in the lobby and that was really good! We also liked having the complimentary daily cocktails at the bar. Overall, we enjoyed our stay even though a couple of the front desk agents aren't up to Ritz standards.

Active and fun experience with Sandro who got us all active with a game of Slap Pong. Sandro was very charismatic and social! Also win received a free drink on the house! And I was the winner! Great game! Thanks for the drink Sandro!!!!!!!!!!!

We came to the Ritz for a pool and beach day! The hotel is so beautiful. We got invited to play some splash pong and it was so fun! Girls vs boys and We lost but had a good time. Sandro was so nice helping us with the game. Got Us moving and out in the sun.

Sandro was amazing! So much fun! We were playing splash pong with our friends! We were on the loosing end but it was still so much fun. We played, tanned and had drinks. So much fun. Loved every second of it. We enjoy it! Continue to do this at this hotel, it’ll bring plenty of people.