Alila Ubud

Absolutely wonderful. The pool and cabana area are hard to tear yourself away from. We will definitely be back.

This was the most impressive hotel of my entire Bali trip. Nestled deep in the jungle, the experience was truly unforgettable—from monkeys trying to steal food during breakfast to the soothing sounds of birds, wind, and rain. Being surrounded by nature made every moment feel special and peaceful. I would especially like to thank Eva and Dewa from the Rooms team. They were incredibly warm, friendly, and attentive to all of my requests, making my stay extremely comfortable. I am also very grateful to the Assistant Manager who welcomed us at the restaurant the next morning and introduced us to a wonderful dining experience with delicious food. The natural surroundings are absolutely stunning, and the large, deep swimming pool was amazing. The room was very comfortable, and the outdoor bathtub was a perfect place to relax and unwind. I highly recommend this hotel and will definitely return on my next visit to Bali. Thank you once again to everyone for such a memorable stay.

The view is truly exceptional and definitely the highlight of the stay. The front desk team was also very warm and welcoming, which I appreciated. However, I was disappointed because it was not worth the price. The room was very small, the massage in the Spa felt quite basic, and the breakfast was also rather simple for this price point. I have stayed many times at Alila Seminyak (the same chain in a different city) and the experience was much better.

The location of the hotel is scenic and peaceful. We had dinner a couple of times at Cabana Lounge and it was quite flavourful. The spa is clean and staff is efficient. Where we felt the hotel lacked was response time. There was leakage in our bathroom for three days and no one seemed to bother until we demanded it is fixed immediately. Turns out the AC unit was blocked and leaking. The room design is not comfortable. It seems the curtains are going to break and fall from the middle due to lack of wall support. The cleanliness is not there at all - again for the time we were there, the team did not clean surfaces properly. There was perpetual dust and greasiness everywhere. Regardless of what one feels, brekkie options are very limited. Surprisingly, no staff could tell us the name of the GM. For me, this shows lack of training and awareness (or interest). Overall, for the rate charged, it is not value for money. And we gave this feedback at the time of checkout. Oh, and beware of the monkeys.

Alila Ubud made a strong impression from the very first arrival — you truly feel in the middle of the jungle, with that peaceful, “wow” atmosphere (yes, even monkeys around). The service was excellent throughout: professional, warm, and genuinely caring. We also loved the connection with the team — it felt human, not robotic. The facilities are privileged: breakfast with jungle views, a beautiful pool surrounded by nature, plus spa and gym — it feels like you have everything you need inside the hotel, especially because the area is calm and a bit more “retreat” style. Breakfast was also a highlight for us: quality, variety, and that view is hard to beat. We spent New Year’s Eve at the hotel and it was incredibly well designed — music, ambiance, details… you could tell they really thought it through, and it felt special without being overdone. If I had to add one small note: our room wasn’t the most impressive part compared to the rest of the property (the common areas and jungle setting truly steal the show), but the bed was comfortable and overall the experience was fantastic. For the price and what you get, it’s an amazing stay.