Alila Ubud

We have had one of the worst experiences ever on this hotel, especially considering that this trip was our honeymoon. We are Hyatt Globalist so we are well aware of the amazing hospitality of the group however, this hotel does not represent the standards. I could not agree more with all the negative reviews. First of all the room was full of dead insects. I understand that it is located on the jungle but it’s not acceptable to have the same dead infects in the room for 2 days straight. It means that there was no proper cleaning. Apart from that, we have faced also other issues such as moulded blanked underneath the sheets, shut of electricity during the night and huge issue with communicating in English language with the staff, apart from the constant negativity. Not to mention that we had to ask several times for each request ( laundry). Thank god to the lady from Philippines on the Hyatt customer service line that has assisted us to do early check out from this hotel ( 5 days ) and go to another Hyatt hotel with no additional charge.

We stayed here for the first part of our honeymoon and it was lovely! Beautiful location in the jungle and the breakfast was delicious! The staff were so nice and friendly and we had a wonderful time exploring the nearby rice fields and doing day trips around Ubud and north Bali. I’ve seen some reviews of there being animals and lizards around - yes, you are in the middle of the jungle, so there are of course lots of monkeys and lizards around! The rooms are very clean though and the staff are well used to chasing the monkeys off. The afternoon tea is also a very nice touch, this is usually a tea/coffee with a few traditional Indonesian snacks like banana fritters and sweet rice. There are activities like sunrise poolside yoga and Tai Chi which are also a nice addition, and there are free bikes available to cycle around the nearby rice paddies and villages. We really enjoyed our stay and it was a great start to our honeymoon, thank you Alila!!

Beautiful hotel. Tranquil escape to the middle of the jungle. Surrounded by nature. Lovely pool and good food. The views are something else, unreal location, beautiful rooms, exceptional service. If you don’t like stairs you might have a problem but remember you are in the jungle at the top of the rain forest.

A great hotel, beautiful location, and the staff is incredible. The setting is wonderful, the rooms are nice, the bedding is excellent, and the cleaning is very well done. The staff is truly outstanding. A huge thank you to the manager — I had a personal mishap with my little child who had to spend a night in the hospital, so I couldn’t sleep at the hotel on the third night. She arranged a driver for me and provided dinner for my wife and me. A huge thank you to all the staff who took such great care of us. Thank you so much for everything

We spent the last 3 nights of our Indonesian holiday at the Alila ubud, and it couldn’t have been any more perfect. We were upgraded to Forest Villa, which included all of the “creature” comforts - dreamy bed and linens, outdoor bath tub and a wraparound forest surrounded terrace that we shared with the infamous Alila monkeys, a few vocal toads and other local creatures. The food and drinks (especially the Angry ubudian) were delicious and the infinity pool is the perfect answer to the hot Bali sun. A 20 minute air conditioned shuttle to central ubud and very close to all the Bali cultural sites, Alila is truly an ideal spot to enjoy Bali. All that said, the very best part of Alila is its staff. We have never been blessed with a more helpful, friendly and gracious team of people taking care of us. Absolutely perfect team here at the Alila ubud.