Banyan Tree Ungasan

Best parts: - The beach club and beach access - The villa was very spacious with private plunge pool - Lunch at the Italian restaurant was fantastic Not so good: - AC in the room did not work at night, which led to the room temp being at 78 to 79F. Hence, did not get good night sleep for the 1st night. We had called maintenance the previous night and they came and checked and assured it worked fine and they were going to do something from the central control. In the middle of he night when it was bad sleep due to AC not working properly, we were too tired to have to call and deal with it. - Car transfer to the Beach club from the hotel (10 min drive) is in a tiny car. A Toyota Innova would be nice and with rates being close to $1,000/night, a half decent car should be the bare minimum - We paid around $300/night more than ocean view villa for a panoramic ocean view. The view was ocean view at best and not panoramic. The roof of the villas in the row in front of us was a lot more prominent than the ocean beyond - Housekeeping requests took long time and multiple follow-ups

Umana’s hospitality is the best we have received. The trip is especially memorable with the keen effort our butler, Karen, has put in. Also we would like to extend our gratitude to Eni, Arya and Ulisa. You all have made our trip very memorable! First of first, we are highly satisfied with our butler, Karen. She is cheerful, attentive and dedicated, from promptly response to our request in the villa, to safely getting us( a family of eight aged 9-90) around the hotel and flawlessly arranging us for using the facilities in the hotel, like restaurants and beach house. The villa itself is new, luxuriously designed and well-equipped , for example, built in type C charger at night stands and desks and multiple portable Bluetooth speakers (Sonos) where we can play music by the pool. The pool is big and deep for a private pool (1.4m). The whole villa is very spacious, yet still can draw people to get close to hang out in the common area without too much walking. Semi-buffet breakfast in Commune is so decent. I like especially their immune booster shots from the juice bar. The authentic Indonesian desserts are something you don’t want to miss too. Besides, I must tell you their mushroom cappuccino soup on the a la carte menu is our repetitive choice. We were lucky enough to see some Balinese dancing on pool deck at dinner on the night they held a special event. What a surprise to get to see the cultural dance without leaving the hotel. The restaurant manager, Eni, is very friendly and helpful. She and her team expedited the best service and shared me a lot about Balinese culture! We watched sunset in their Mediterranean restaurant, Oliverra. Their steak is excellent! Staff in the kids club are very friendly too. She played hide and seek with the kids and showed us hot to play Indonesian old games. The gym is big with versatile machines and equipment. A lot of mirrors!! Overall it is an exquisite experience for us. We highly recommend this hotel. If you have a chance to stay, try going for their three-bedroom villa.

Amazing 4night stay at Umana! Everything at this resort was outstanding - from our luxurious villa to the incredible staff. the amazing food and service - all 5 star perfection! The views, surroundings and facilities were stunning, but what really made our experience so fantastic were the people of Umana. So many thanks to the most awesome F&B team Nuka, Edi, Lia, Taufan, Ade and Adeani and the mixologist extraordinaire Yudi - you all ROCK! Thank you also to Richard, Dharma, Oka, Eni and to my name brother Martin! You snd do many more Umana Staff Family members made our stay simply unforgettable and we left with so many great memories, additional calories and full hearts ❤️

this hotel was everything wonderfu. especially the villa is great an the view is amazing It was a bit disappointing that I had to take a car to get to the beach and there were no amenities nearby.

We stayed for five days at the LXR Bali and we really had a wonderful stay. The villa with privat pool was large and well designed, and staff was extraordinarily friendly and accommodating. We also tried the different restaurants on property and were very happy with the quality of the food and thought that the prices were reasonable compared to the quality that was offered. I can only warmly recommend the LXR!