Four Seasons Bali at Sayan

From the moment we arrived at Four Seasons Bali at Sayan, we were welcomed with such genuine care and warmth—but it was when my kids came down with a cold that the staff truly went above and beyond. Their compassion, attentiveness, and willingness to help made all the difference during what could have been a stressful time. They helped arrange fun activities that kept the kids engaged and happy, even while they were under the weather. Whether it was bringing soothing teas, adjusting our plans, or simply checking in with a kind smile, the team anticipated our every need and took care of everything with grace and heart. This level of care isn’t something you can train—it’s something that comes from a true culture of hospitality and love. Thank you to every member of the team for making us feel so supported, seen, and taken care of the entire time. You turned our trip into a beautiful memory, and we are so grateful.

I had a wonderful dining experience at Four Seasons Ubud! The ambiance was enchanting, surrounded by lush greenery and beautiful rice paddies. The drinks & food was exquisite. The attentive service made us feel truly special, enhancing the overall experience. I left feeling completely satisfied and eager to return for another memorable meal or stay next time!

Once again, another amazing time at Four Seasons in Ubud. I stayed here 21 years ago and while I was staying elsewhere this time, I wanted to go back with a friend to have drinks and food in the spectacular bar. It was perfect and we loved every moment of our brief visit. Adi (no hair - in the bar:) was fun, helpful and so professional and delightful. Be sure to check out the shop up in the parking lot, so many beautiful treasures. Now I may need to return to Bali and stay here again. Love and appreciate the impeccable and authentic service.

We were not staying at the hotel as we live in Bali, but rather I had chosen the Agung Terrace Indonesia food restaurant for my Indonesian wife's birthday dinner. The grounds and architecture are impressive. The service was absolutely impeccable, the best I have experienced in Bali. Those aspect I would score 5 out of 5. The reason for the 3 star rating was the food itself was quite disappointing. I had the tasing menu which FYI was a different tasting menu than is presented on their website. The preparation was beautiful but many of the offerings were unbalanced either by an overuse of coconut oil ,or a delicate food item with a heavy sauce with an almost raw spice flavor aspect. The scallop offering was over salted and the poached lobster offering was overcook. There was a lack of precision which is very important on a tasting menu where the portions are quite small. The tasting menu included 2 desserts both of which were so sweet we could not eat them. My wife had chosen the grilled lobster over the tasting menu which was beautifully served and well prepared and she sampled all of the tasting menu items.. So while we had a lovely evening and were very impressed by the place the bar service and the staff, the food preparation itself was IMO a 2 out of 5 for the tasting menu . We were mused by how the attention the chef had put on the visual presentation had taken precedent over the taste of the food itself. One additional note - my wife loves sambal and had requested it on the side for her grilled lobster. While far too hot for my western palate, I seriously wonder how they eat it? she found it to be some of the best sambal she has ever had. We will return and try the Mediterranean restaurant as I will assume it is a different chef. Perhaps I should ask that question ?

We stayed 3 nights on our honeymoon in June. We really loved our time and it truly felt like a paradise, but we did write some feedback below as we felt the room and dinner offering were a little disappointing for the price point. Some positives: The hotel and grounds are stunning and ideal for a honeymoon. Our room (duplex) was nice and we really enjoyed the warm check in process. Staff were very professional and approachable, clearly working very hard to maintain the standard and ambiance of the hotel which we could feel! The manager who welcomed us was fantastic (so sorry we forgot his name). We loved the breakfast menu and the ladies serving the food were very friendly. The cocktails overall were delicious, especially at Jati bar. We did really like the food at the Nusuntra buffet night, and Chef Wayan is lovely. The pool & spa was fantastic (perhaps an option for a little light at night would be good for an evening jacuzzi?) Some negatives: For the price though, we do feel the rooms need a refresh as they were very outdated and wear and tear was starting to show, particularly in the shower, which refused to drain each time for some time so we had to keep putting towels down. We don’t think the room was worth the price compared to Padma Ubud and Oberoi Lombok. Dinner surprisingly left something to be desired as there were very limited food options available at both the pool cafe and the restaurant, and we really feel this needs to be improved on. In room dining was delicious but honestly very slow which was a bit disappointing. We do feel that staff at the Riverside Pool were sometimes quite stretched and took a while to bring things out. Activities: We did the picnic lunch experience and we loved this so much. Ari and Chef Ung were so amazing and such professionals- we were really impressed and the food was very delicious. We would like to pass our particular thanks to Ari, who is such a lovely person and we enjoyed talking to him. He also went back to the hotel to get mosquito repellant during the experience. Honeymoon specific: We were welcomed with a bottle of champagne and a cake in our room, lowers in the bath & a little presentation on the bed - thanks to the team and to Ari as well for a warm welcome in the room. The FS team cleaned my wife's wedding shoes after a photoshoot (complimentary) which was also nice. Overall: We loved the ambiance in the main areas, and how quiet the whole hotel was, it felt like a true paradise. Thank you to the excellent staff! We would definitely love to return if there were more dinner options and the rooms a bit refreshed.