Hotel Tjampuhan & Spa

The whole place is a magical experience. Beautiful rooms, culture, food, location and staff. You can lie in bed and listen to the river.

Very pleasant staff and courteous. Location is great, walking distance to city centre. Rooms are comfortable and big. Pleasantly surprised by getting upgraded to a suite.

We have stayed here many times and love the Rooms, magnificent surroundings and the super friendly staff. It was a shaky start, as the air conditioner broke down the day we were to move in, but the staff did everything in their power to fix it. One night in an adjoining room, and we were in our favourite room. The room is great, the outlook superb, the breakfasts amazing, and all the staff are so happy and so helpful. They even built a new wall outside our room, hardly heard them and it was interesting seeing how they build it by hand (see photo) We are so glad to be back, and experience the “True Bali” Thanks again to all the staff. We will be back.

I stayed at the Champuan several times in the ‘90s. This time my 8night stay was simply awful. I’d agree with others location, history and cleanliness are positives, but the hotel has major problems to address. First off, a senior male staffer at reception became fixated on me from day one, being overly familiar, tracking my movements and cornered me in dark passage ways to chat me up. Very upset, I put the security lock on my door at night and complained to no fewer than 3 assistant managers. (I was told they’d have to refer my complaint to the senior manager, who was in hospital!!). Although they listened, I was never assured this man would ever be given a talking to. In fact, I was asked to please not write a poor review or their standing would plunge. Among other negatives, a strong sewage smell emanated from my bathroom drain each afternoon for several hours, broken/missing tiles in the (inadequately small) swimming pool, one dinner tasted like dry leftovers from the previous day. And the old bathroom in my first room resembled an interrogation dungeon, unrenovated for decades. Other staff did their best to be friendly and helpful, but there’s a great need for senior leadership and appropriate training.

My partner and I had the most amazing 10 day stay at Hotel Tjampuhan. Whilst we were there we eloped in Ubud so this was our honeymoon, and we couldn't be happier with where we chose to stay. The customer service is 10/10 – all of the staff are incredibly welcoming and lovely, we were treated so well from start to finish. Both of the pool area's are stunning. The scenery is breathtaking with views of the valley which fill with clouds in the morning – so stunning. The buffet breakfast was delicious each morning. The room was cleaned to perfection every time we left. One little touch I really enjoyed is how they would put gorgeous fresh red hibiscus flowers out each morning, scattered all around the resort. Such a beautiful place. Would highly recommend to anyone visiting Bali 😊🌺