The Ritz-Carlton, Bali

This is the splurge that is worth putting on your bucket list. It’s our first time at the Ritz and this stay made our 15th wedding anniversary a core memory. Every staff member serves with such sincere desire to go above and beyond. No request is taken lightly. The food, the grounds, the beachfront and the beautiful rooms and amenities are the best we’ve ever experienced. From the Diptique amenities in the rooms, glass water bottles, people cleaning the plastics and grooming the beachfront daily, the scent, the fumigation… zero mosquitoes, the service and exceptional food at the buffet, Ayu especially at Senses always cheerful and kind and thoughtful with the special touches and attention, the amazing spa services, the cabanas and just everything was beyond my expectations and reminded me of how staff at Disneyland don’t let go of a kids hug till they do… this place is like a spiritual hug that reminds one to be grateful for what life brings and to appreciate all the fortune in life to be able to experience the Ritz in Bali. Sooksma Ritz!

We had a really nice 5 nights. It’s quite a large resort with a number of restaurants and a beautiful lounge bar. Our room was the Junior Suite which I believe is the lowest level of room however it was spacious and we were lucky to be on the top (6th) floor of our block. As you walk in there is a make up table, walk in wardrobe then bathroom area. There are sliding doors between the bedroom area and the bathroom however it is not the most private bathroom. The bed was very comfortable and they made up the sofa bed for our son at no extra charge. A separate rollaway was chargeable however the sofa bed was perfectly adequate for our 6 year old. The balcony had a day bed and a table with two chairs. All very comfortable and as you would expect from a RC hotel. The staff were incredibly friendly and helpful, if anything a little too much. Though I won’t complain about that. They could teach some European and US hotels a thing or two. One point to be aware of is the distance you have to walk. From getting dropped at reception you have to go through the lobby, past some shops to the lift down to the beach level from the cliff top. There is then a buggy service that will take you to your room. It’s not a short journey and got a little tiring after a while. Our son loved the kids club. They put on some great activities for him and the pool slide was a big hit. He was even able to have his lunch in there which is a nice touch. One area where I think this hotel is let down is the pool/beach area. It is starting to show its age. The pool isn’t particularly kid friendly and isn’t big enough for a resort this size. It was busy when we were there (2 weddings in one weekend) and it was a struggle to find somewhere to sit either by the pool or beach. The staff did do their best to help. The loungers were a bit old, rusty and not that comfy which was a surprise considering how comfy the rest of the hotel is. This area needs to be refurbished to match the rest of the resort and bring it up to the standard you expect from a RC property. We didn’t have a meal in the hotel except one breakfast which was large, had a nice selection but was the usual breakfast you would expect from a resort of this style. Overall a good hotel that’s starting to show its age slightly. Friendly and helpful staff and the provisions for kids start to make up for it though. Would we return? Maybe , but we would consider other options.

We spent five days and four nights at this hotel and, unfortunately, left feeling disappointed. The biggest issue is that this property appears to be primarily focused on conventions, weddings, and package tour groups rather than individual travellers. During our stay there were three weddings, and because the event space is located between the hotel buildings, there was no escaping the loud music, which continued until around midnight. After the events ended, staff spent hours dismantling stages, tables, and equipment, creating noise until nearly 2:00 a.m. The disappointing part is that during the day the hotel is actually wonderful. The staff are friendly and professional, the beach is beautiful, the grounds are well maintained, and the food is very good. It has all the ingredients of a relaxing holiday—until the evening arrives. Our six-year-old son struggled to sleep because of the constant noise, and despite changing rooms once, and the hotel kindly offering another room change, apologising, and providing a financial credit, the problem could not really be avoided because the events affected much of the property. After travelling 26 hours to reach Bali, we had hoped for a relaxing family holiday. Instead, by the time we checked out, we felt more exhausted than when we arrived. My advice to anyone considering this hotel—or many of the larger five-star resorts in Nusa Dua—is to check whether conventions, weddings, or large events are scheduled during your stay. These hotels generate significant business from large groups, and at times it feels as though individual family travellers are expected to work around those events. Restaurants and facilities may close or be reserved for private functions, and the evening noise can significantly impact your stay. If you are attending a conference or wedding, this hotel is likely a great choice. However, if you're looking for a peaceful family holiday or a quiet getaway, you may want to consider a property that is less focused on large events.This version is factual and balanced, which generally makes reviews more credible while still conveying how significantly the noise affected your family's stay.

The hotel is a tropical heaven. Beautiful clean accomodation overlooking the beach. We enjoyed the surroundings including walks on the clean sandy beach, the hydrotherapy pool, the Grill Beach Restaurant, the beautiful Bejana Restaurant with its traditional Indonesian food. The breakfast at the Bejana Restaurant was a daily celebration. The chefs in all restaurants catered for our granddaughters special dietary needs with great attention and generosity. Chef Kojong Hariyasa f&b manager made our stay memorable with his welcoming smile and constant attention. We cant thank him enough. We are also grateful to Chef Raymond and Chef Adi. The staff at the resort remembered our family from our previous yearly visits and presented them with traditional gifts which was unmatched great gesture. This hotel is our permanent destination in Bali. The duty manager vMIra Novita was also kind andn helpful in all.

I had a fantastic three night stay at The Cliff Villa. Before booking, I was deciding between The Apurva Kempinski and The Ritz Carlton, as the two resorts are located next to each other. In the end, I chose The Ritz Carlton because of its outstanding reputation for service. It turned out to be the right decision. The service truly lived up to every expectation. The beautiful surroundings and thoughtfully designed landscaping made every walk to the beach peaceful and enjoyable. There were also plenty of beach loungers, so finding a comfortable spot was never an issue. The breakfast spread was excellent, with an impressive variety of choices, and the staff paid close attention to every detail. A special thank you to Dhea from the Spa, who found my wallet and immediately alerted the management. I had no idea I had lost it, and the team handled everything professionally, ensuring it was safely returned to me. Their honesty and efficiency saved me a great deal of worry and anxiety. My sincere thanks also go to Chef Aidi, who took great care to ensure our vegan diet was fully catered for. Every meal was thoughtfully prepared and genuinely enjoyable. This restaurant provided a great view of the ocean and we caught a whale leaping again and again from the sea! See attached photo. Last but certainly not least, thank you to Darma and the entire team. It takes dedication, patience and teamwork to deliver such consistently exceptional service. Every interaction reflected genuine care and professionalism. You have elevated The Ritz Carlton to the top of our list of places to stay in Bali. After this experience, we will always give your resort first priority over other hotels whenever we return. Thank you for making our umpteenth visit to Bali such a memorable and enjoyable one.