The Ritz-Carlton, Bali

We just returned from a stay at The Ritz-Carlton, Bali, and I must say the experience was absolutely exceptional , especially since I had to convalesce for most of the week. The level of care, empathy, and genuine service provided by the staff exceeded my expectations or something we experienced before. The team went far above and beyond their duties to guarantee our comfort and well-being, especially regarding our strict dietary restrictions. I would like to highlight the true heroes of our stay: • Beyana Restaurant: Our deepest thanks go to Chef Suyana, who took personal responsibility for managing our diet. His dedication was incredible, ensuring every meal was not only safe and delicious. A huge thanks also to Ms. Rossi and Ms. Arni, whose service in the restaurant was warm, professional, and attentive. • Beach Grill Restaurant: Special thanks to Chef Detok. He prepared our daily lunches with fantastic meticulousness, and to Ms. Dwi for her kind and efficient service. • Breakfast: We cannot forget Chef Ayu, who took charge of our daily breakfasts, handling our dietary limitations with great skill and always preparing a perfect start to the day. • Reception: Ms. Gigi was invaluable. Her constant help and quick solutions at reception made our stay easier. The warmth and effort from the entire staff created an unforgettable and positive memory. If you are looking for a place where service is truly personal and five-star, this is it. Thank you to the entire team for your exceptional care!

I would like to mention a few people who made our holiday truly special through their kindness and exceptional attention. Adi Putra Suwirya and Aya Suandari from the breakfast restaurant — there was truly nothing more we could have wished for. They made our stay more than perfect and gave us a wonderful feeling of coming home. We would also like to thank Wisnu at the lobby. I was looking for a little monkey that I had bought in the boutique two years ago, because my granddaughter wanted one as well. He really did everything he could to help us, and we appreciated it deeply. 🙏 I would also like to express my gratitude to Weda, the service staff member at the pool, who changed my perspective on hospitality in the most beautiful way. He offered the lady the menu first, even opened it for her, and his attentiveness was truly exceptional. We thank him from the bottom of our hearts. We would also like to thank Yaya, the young man who took such good care of us at the pool. His kindness, care and warm personality made every day more enjoyable and added so much to our holiday experience. It is people like them who make a holiday unforgettable. It is not only the name of the hotel — because without such staff, even the best hotel is not what guests remember most. These people carry the name Ritz-Carlton with true meaning. Because of them, it is absolutely worth coming back.

We just celebrated our honeymoon for a week at the Ritz Carlton Bali, and were blown away by the kindness and professionalism of the staff. The hotel itself is very very nice, but for us, getting a warm smile from every single member of the staff in passing makes all the difference. There were a few employees specifically that worked hard to make our stay so enjoyable. First was Hendra who took care of us every single morning at breakfast and went above and beyond each morning. He was extremely personable, hard working, and inquisitive. Next was Yande at the beach. His smile is contagious and he worked hard to make each trip to the beach or the pool a special one. He even took a photo with us and gifted it to us on our last day. (Photo attached.) At the Missoni restaurant, we had great experiences with both Dina and Silent. They were both very personable and made us feel as though we were their only guests. Lastly, Ambara from the concierge team and Daffa from reception were both so attentive and helpful, and Daffa even helped us get a coveted reservation at a local restaurant. We highly recommend the Ritz Carlton Bali and hope to return one day. It was an amazing honeymoon experience thanks in large part to the people.

I was super excited to celebrate my birthday at The Ritz-Carlton in Bali, but it fell flat, not what I expected from a hotel of this caliber. While I understood my Nightly Upgrade Award didn’t clear due to high occupancy, waiting in the business center from 2:00 PM to 3:15 PM for our room was not the best start. The Sawangan Junior Suite felt surprisingly small for its advertised 100sqm. The linear layout, where you walk past the bathroom to get to the bed and terrace, makes it feel smaller than the 90sqm suites we have stayed at in other Marriott hotels that have true separate living areas. The team provided a Ritz-Carlton hat, cake, printed card, and flower petals, which I appreciated. However, coming from the W Bali, it was hard not to compare. The W provided a handwritten card and banner, which felt more personal. Also, I was surprised breakfast was not included at $450/night, whereas the W honored breakfast for all three of us on a points redemption. On a brighter note, the complimentary photography session was a highlight. Ivanna, my photographer, squeezed me into a 20-minute slot despite being fully booked. The photos came out awesome, so I ended up buying five of them. Plus, we had a solid birthday dinner at Bejana. The property is stunning and the staff tried hard, but for a Ritz-Carlton, some details felt like they needed more attention.

My stay at Ritz Nusa Dua was unfortunately very disappointing and fell far below the expectations one has for a luxury resort. From the moment we arrived, the check-in process was neither seamless nor welcoming, setting a poor tone for the rest of our stay. Our room had a persistent moist smell coming from the wood, which was unpleasant and unexpected in such a high-end property. To make matters worse, during lunch at their Missoni restaurant, we suffered multiple painful insect bites that lasted throughout our stay completely unacceptable for a reputed resort. We also found a lizard near the pastries in our room, which was especially disheartening as we were celebrating our anniversary. Service throughout was subpar: the buggy service was repeatedly late, and the reception was unresponsive, making us wait over half an hour just to inquire about our resort credit. Despite reporting all these issues to the duty manager, we only received standard, indifferent responses with no real effort to resolve or recover the situation. What was most disappointing was the complete lack of care or attention from management. We left the property feeling neglected and unimportant, with no one even approaching us during check-out to acknowledge our experience or concerns. To add insult to injury, my email to the General Manager remains unanswered. Overall, the Ritz Nusa Dua failed to deliver on service, hospitality, and guest care. For the price and reputation, this was deeply unsatisfactory and left a lasting negative impression.