The Samaya Seminyak-Bali

We had Christmas Day there and was absolutely amazing! The food was another level 🫶 Service and cocktails excellent 🫶🥂

As a family that regularly stays at Bali’s top-tier institutions like the Four Seasons, The Legian, and Amankila, we have a clear expectation of the "5-star" standard. While The Samaya has excellent housekeeping and drivers, the lack of management oversight and several safety/health issues made this a deeply disappointing stay. The Positives Our 3-bedroom villa (Room 333) featured wonderful beds and pillows. The housekeeping team is the best I have ever seen—expertly maintaining the rooms every day. The buggy drivers were also a highlight: prompt, professional, and very attentive. I regret not being able to thank them personally upon our departure. Safety & Health Red Flags • Electrical Hazard: We experienced an electric shock/current running through our outdoor daybed. It was a low-voltage jolt, but enough to make us jump. When we called service, the response was incredibly dismissive; we were told it was "fine" because they had "connected the wires." This is an unacceptable response to a safety hazard in any hotel. • Medical Issues: My daughter suffered severe gastritis after a juice at breakfast on our first day, requiring an IV and medication from the Bali Clinic. Later in the week, my son and I also felt unwell after breakfast. For a family that has visited Bali for 16 years, this was a first. • Dining Quality: The Christmas Eve dinner was odd, tasteless, and served cold. General breakfast service felt untrained—dirty plates were left to pile up, and on one occasion, a lunch order took 1.5 hours only to arrive as the wrong dish. Service & Management Failures The management seems to provide very little direction to the staff. We were ignored at the beach deck and told to fetch our own towels by an unsmiling attendant. Communication regarding transportation was also poor. We arranged a hotel car for dinner, but when we were ready to return, we were told to find our own Uber as the service had ended at 10:00 PM—a detail never mentioned during the booking. While the hotel covered the 50,000 IDR taxi fare, they later tried to apply a 30% surcharge to add that $5 AUD amount to my final bill. It was a matter of principle; I shouldn't be charged a premium because the hotel failed to communicate their own shuttle hours. Verdict The Samaya is being let down by a lack of training and a casual attitude toward guest safety and service. Compared to the high-standard properties just a few hundred yards away, this experience was not up to par.

The hotel had wedding party going on during our stay which they did not informed us in the first place. They must had allocated more staff focused on the wedding party which did not enough of staff serving at the breakfast place. We have been waited for 1.5 hours and still no breakfast served. Complaint this issue to hotel manager but no improved. Very disappointing. Not 5 stars service experience for sure. Won’t be returning again unfortunately!

Best hotel in Seminyak. Staff and location 15/10. It’s a no brainer to stay here if you have the opportunity. Extraordinary.

The resort provides breakfast, lunch, and dinner, but none of them taste good. Dinner didn’t even come out after an hour. When I asked when it would be ready, they just kept telling me to wait. Meanwhile, the table that arrived much later than us had already finished eating. When I went to the lobby to complain, only then did they suddenly say that our food was ready. Even when I told them I didn’t want it anymore, they kept insisting and repeatedly asked whether I wanted to eat in my room or outside. I finally agreed to eat in the room, but the food still didn’t taste good. I don’t understand how it could take an hour to prepare tomato spaghetti, fried rice, and two chocolate ice creams. They wasted so much of our time on a trip, and on top of that, they even tried to blame us.