The Samaya Seminyak-Bali

Just spent 6 nights here in one of the bigger villas with private pool. On arrival, it had rained and the stairs down from reception were covered in mats and were lethal! One slipped under my foot and down I went. Just a jot to my bad shoulder but no real damage done. Staff were quick to help but if you put mats down on wet steps, they need not to slip themselves. Our villa was large and well laid out with a big lounge, pool, bedroom and enormous bathroom, like 74m2! Very clean and in reasonable condition except for some overhead concrete spalling in the outdoor shower area which was clearly ready to fall down on someone's head. Maintenance when informed packed us off for a free massage whilst they fixed the problem. Stuff happens and this was an excellent response to a serious problem. The staff are great and the massages excellent. We only ate breakfast there and were a bit disappointed that there was no buffet for continental food. The bacon is charred to a crisp and not to this Englishman's liking. I'm sure that English style bacon would be way more popular. Lovely big shallow/deep pool and relatively quite as everyone had their own pool. It doesn't look like this resort is overly wheelchair/disabled person friendly. Not sure it's the place for highly active young families, more of an adults place really which we like.

We had Christmas Day there and was absolutely amazing! The food was another level 🫶 Service and cocktails excellent 🫶🥂

As a family that regularly stays at Bali’s top-tier institutions like the Four Seasons, The Legian, and Amankila, we have a clear expectation of the "5-star" standard. While The Samaya has excellent housekeeping and drivers, the lack of management oversight and several safety/health issues made this a deeply disappointing stay. The Positives Our 3-bedroom villa (Room 333) featured wonderful beds and pillows. The housekeeping team is the best I have ever seen—expertly maintaining the rooms every day. The buggy drivers were also a highlight: prompt, professional, and very attentive. I regret not being able to thank them personally upon our departure. Safety & Health Red Flags • Electrical Hazard: We experienced an electric shock/current running through our outdoor daybed. It was a low-voltage jolt, but enough to make us jump. When we called service, the response was incredibly dismissive; we were told it was "fine" because they had "connected the wires." This is an unacceptable response to a safety hazard in any hotel. • Medical Issues: My daughter suffered severe gastritis after a juice at breakfast on our first day, requiring an IV and medication from the Bali Clinic. Later in the week, my son and I also felt unwell after breakfast. For a family that has visited Bali for 16 years, this was a first. • Dining Quality: The Christmas Eve dinner was odd, tasteless, and served cold. General breakfast service felt untrained—dirty plates were left to pile up, and on one occasion, a lunch order took 1.5 hours only to arrive as the wrong dish. Service & Management Failures The management seems to provide very little direction to the staff. We were ignored at the beach deck and told to fetch our own towels by an unsmiling attendant. Communication regarding transportation was also poor. We arranged a hotel car for dinner, but when we were ready to return, we were told to find our own Uber as the service had ended at 10:00 PM—a detail never mentioned during the booking. While the hotel covered the 50,000 IDR taxi fare, they later tried to apply a 30% surcharge to add that $5 AUD amount to my final bill. It was a matter of principle; I shouldn't be charged a premium because the hotel failed to communicate their own shuttle hours. Verdict The Samaya is being let down by a lack of training and a casual attitude toward guest safety and service. Compared to the high-standard properties just a few hundred yards away, this experience was not up to par.

The hotel had wedding party going on during our stay which they did not informed us in the first place. They must had allocated more staff focused on the wedding party which did not enough of staff serving at the breakfast place. We have been waited for 1.5 hours and still no breakfast served. Complaint this issue to hotel manager but no improved. Very disappointing. Not 5 stars service experience for sure. Won’t be returning again unfortunately!

Best hotel in Seminyak. Staff and location 15/10. It’s a no brainer to stay here if you have the opportunity. Extraordinary.