Four Seasons Hotel Baltimore

We went there for the weekend and used the Amex Platinum FHR benefit. Had 2 rooms under 2 different accounts on 2 different platinum cards. We checked in at 4 pm. One room was ready and 2nd one was not and we had to wait additional 45 mins for room to be ready. Not impressed. They did not care for this room delay. Also we had $90 daily Breakfast credit and $100 Property credit. We have a FHR letter describing where we can use the $100 property credit. The letter does not mentioned that we cannot tip after breakfast from remaining daily $90 breakfast credit we have. We enjoyed daily breakfast and our bill would be around $60-$65 per room. We would generously tip the waiter from remaining $25 to $30 daily for their excellent service to round it up to $90. To our utter shock, hotel did not consider these tips as Breakfast credits and snatched it from our $100 experience credit we had. Bottom line, they robbed our $100 experience credit for both rooms, and in fact, we got charged $44 more on both rooms for these tips. Also they fraudulently added charges to rooms, Mimosas ordered during Breakfast time were charged separately an hour later after breakfast and billed to our rooms (We have receipts showing the time when they were ordered as proof). When i asked for manager at checkout for these charges, i was told manager is not available and checkout front desk agent was rude. Amex Platinum cardholders, Beware and do not stay at this property. They do not want to honor the FHR terms and look down upon Amex Platinum customers as some lowball freebie seeking customers. I am also goin to reach out to Amex Executive office and warn them to kick this hotel out from their FHR portfolio.

Great build in one of the only walkable parts of Baltimore; the surrounding area is lovely. Directly on the water as well - I don’t think there’s a better location in Baltimore. Front desk staff was so lovely - I’ve had a few stays with FS this past year and they upgraded me to a lovely suite with a stellar view. Some minor hiccups with in house ops - bell desk took forever to send bags up, housekeeping wouldn’t refresh towels at turndown (never seen that before) and most maddeningly I ran out of Kleenex, it wasn’t replaced by housekeeping, so at turndown I placed the empty metal container at the front of the sink to remind them and they proceeded to simply place the empty receptacle back with no Kleenex? Small things like that. Not typical with Four Seasons but the kindness of the staff and willingness to please guests more than makes up for minor things as such. Spa is great. No better place to stay in Baltimore. :)

Security experience for a solo traveler was excellent. Specifically Phillip (there’s another gentleman that was also beyond helpful…Will update soon, when I visit again soon). Phillip stepped in w/o request when unsavory and threatening individuals followed to the lobby & valet/parking area. Feeling scared, and perhaps visibly so he approached w/ the anticipation, discretion, and disposition aligning w/ Four Seasons’ global brand. Particularly in a city like Baltimore where safety is typically a concern & luxury service is often inconsistent, Phillip more than exceeded my expectations from security. He quietly & discreetly assisted me. Beyond grateful & impressed by how security was very aware & managed it seamlessly w/anyone even knowing and/or noticing how he helped in what could’ve been a scary situation.

We had a harbor view room on the 14th floor with a great view. Friday night was fine. Saturday night the music from Maximon on the ground floor was ridiculously loud and went on past midnight. I called the front desk and received apologies but apparently there was nothing they could do about it. I went to bed with a headache and woke up with a headache. I will never stay there again.

Every upscale hotel could take a master class from the Four Seasons Baltimore when it comes to customer service, hospitality, and guest satisfaction. This was our first trip to Baltimore, and we came in for an Orioles game, staying two nights at the Four Seasons. From the moment we pulled in, every single interaction with the staff exceeded our expectations. The service was prompt, friendly, and consistently above and beyond. From valet to front desk to room service, everyone was kind, attentive, and genuinely committed to making us feel special. Our room was clean, spacious, and very comfortable. The bathroom felt luxurious with modern finishes and a large bathtub. We had booked two doubles for our family of four (the only option available at the time), but found them a bit small for two people. Without hesitation, the staff brought up a rollaway bed—comfortable enough that our 9-year-old happily slept on it. Our younger son shared with my husband and was perfectly fine. This quick solution is just one example of how the staff never missed a beat in keeping us comfortable. We also enjoyed lunch at the pool one afternoon. Despite the pool being understandably crowded on a beautiful day, service was excellent—efficient, attentive, and always with a smile. The food was just as good. I truly hope this review reaches the leadership team, because every staff member we encountered embodied the very best of what the service industry can be. Their warmth and professionalism are a huge part of why our first visit to Baltimore was so memorable.