Kimpton Hotel Monaco Baltimore Inner Harbor

The hotel is lovely! Immaculate, well appointed rooms. Great lighting and soft bed linens with a level of hospitality you don't find in a lot of hotels! Warm and welcoming staff! Kumar the Front Office Manager called me to let me know my room was ready and seemed to remember everyone's name! When is the last time that happened at a hotel? Walking distance to great restaurants. Quick hop to Harbor activities and easy airport access.

Nicely renovated rooms with updated decor. The bathroom was spacious with a gorgeous tile shower. The bed & pillows were comfortable. And the closet space and mini fridge were nice to have. A few minor issues: Housekeeping didn't clean our room. (Maybe we needed to request it?) The shower gel bottle was empty (not an issue since we could use the small bar of soap provided). Odd to not have a trash can in the bathroom. Also, no hair dryer was provided. (If we'd stayed more than just two nights, we would have reached out to housekeeping & I'm sure these things would have been taken care of.) Also, just a note that hotel reception is on the 2nd floor. After a delayed flight, we arrived at 2 a.m. and had a hard time finding the check-in desk. Maybe better signage at the entrance/elevators? Overall, the hotel was beautiful and we had a nice stay. Loved the history of this old building.

I came to the Kimpton Hotel Monaco in July 2024 and the hotel front desk staff was rude crude and socially unacceptable they went back and forth with me at the seat I front of other guest they didn’t get my microwave or respect here. The housekeepers and the valets were the most friendly and helpful and then when I complained after my 4th stay here extended and paid lots of money they didn’t even offer me a dam muffin for I’m the inconvenience just found ways to lie and be rude even more customer service don’t half way speak English and didn’t help at all they transferred me to the actual hotel so it did nothing so beautiful hotel nasty dumb incompetent house staff at the desk they manager the agents all of them!!

First of all, the room was beautiful, except that it didn't have air conditioning or a working curtain. The valet parking is a joke and you have to pay the valet separately. You have to pay for water. I spend 150+ nights a year in hotels and don't remember the last time I had to pay for water. The night desk clerk was rude, unsympathetic to the numerous problems I had, and in fact threatened to throw me out because I was unhappy with the hotel. B&O Restaurant is disgusting and old. Bed and pillows were hard. They changed my room for a third time without telling me and I ended up waking up the new guest in my second room.

Every part of the hotel was well taken cared for. The room was beautiful and very clean. Both the front desk and housekeeping were very helpful and friendly. Kate was exceptional at the front desk. I’d gladly stay here again and highly recommend it.