Kimpton Hotel Monaco Baltimore Inner Harbor

The hotel overall wasn't bad. It was a good stay. I was informed that the hotel was renovated. I think you do see that when you enter the room. However, I think they meant to say that just the sleeping area was updated. My bathroom was a bit dated and there was a large crack in the sink. Also, the shower tile was very dirty. My friends who were staying in other rooms had AC issues, lock issues and doors issues. I didn't have that but I did have a issue where my curtian didn't close all the way. When the sun came in the morning it hit my face. The little market they have was not impressive. It was half empty and it was really hot for some reason. The signage around the hotel was very small and the elevators need to be looked at. We were taking the elevator and the door opened while it was still moving. That was a funny nervous laugh. Its not far from the inner harbor but if you want to eat something on the weekend. Good luck. The restaurants accross the street are closed. However, the restaurant had good food, the valet staff was awesome and the rooms were clean. It wasn't a bad stay but there were some marks that it missed. I think that they can only improve from here.

Are you wondering why a recently renovated hotel, close to the inner harbor is rated as good rather than excellent? The answer in one word service! There isn't much here. I waited close to 3 hours for my room. Not just me. You know the hotel has issues when guests are sleeping on couches in the lobby, just like at an airport. Granted I arrived early, but this is the first time, and I travel a lot, that a hotel has been so inept that they could not accommodate an early check in request for nearly 3 hours. 30 minute wait, sure. One hour, okay I get it. But 3 hours? Come on. At that point, it's not me, it's you and something is wrong with your housekeeping. If you want that 5 star or to move from good to excellent, you need better people in housekeeping and at the front desk. You need to be able to accommodate early check in requests, especially for loyalty members. Thanks Kimpton for making me late to a surprise birthday party and ruining the surprise. BTW, it is now 4 pm (official check in time) and there's still no room or an estimate of how long it will take until I get a room.

great hotel. good location that was close to the inner harbor and ballpark. I used valet parking since easier but was a bit high at $55 a night in my opinion. didn't eat at their b &o restaurant but did have drinks for the. they were on. rooms were good. tv didn't work but they fixed it right away. all in all good hotel. staff was nice. easy checking in

The hotel is lovely! Immaculate, well appointed rooms. Great lighting and soft bed linens with a level of hospitality you don't find in a lot of hotels! Warm and welcoming staff! Kumar the Front Office Manager called me to let me know my room was ready and seemed to remember everyone's name! When is the last time that happened at a hotel? Walking distance to great restaurants. Quick hop to Harbor activities and easy airport access.

Nicely renovated rooms with updated decor. The bathroom was spacious with a gorgeous tile shower. The bed & pillows were comfortable. And the closet space and mini fridge were nice to have. A few minor issues: Housekeeping didn't clean our room. (Maybe we needed to request it?) The shower gel bottle was empty (not an issue since we could use the small bar of soap provided). Odd to not have a trash can in the bathroom. Also, no hair dryer was provided. (If we'd stayed more than just two nights, we would have reached out to housekeeping & I'm sure these things would have been taken care of.) Also, just a note that hotel reception is on the 2nd floor. After a delayed flight, we arrived at 2 a.m. and had a hard time finding the check-in desk. Maybe better signage at the entrance/elevators? Overall, the hotel was beautiful and we had a nice stay. Loved the history of this old building.