The Royal Sonesta Harbor Court Baltimore

My daughter and I stayed at the Royal Sonesta hotel to attend a volleyball tournament. From the time I checked in until we left the service was professional and friendly. We had to change our plans several times as there was a winter storm due to hit in the middle of our stay and the team did a top notch job helping us through the process. In particular Michele, Tza and Jose were incredibly helpful. We were treated as if we were elite members of the brand even though it was our first time at a Sonesta. I highly recommend a stay.

We were in town for shows and stayed at the Sonesta for what turned out to be an extended weekend due to the snow storm. Everything was absolutely first class. The room, fitness center / spa, service, and most importantly the staff. Everyone was very friendly and helpful and we were very well taken care of. I want to shout out some of the people who were exceptional during our stay - Trai, Austin, Terri, Charlotte, and Kevin. We were there a total of 5 days and despite being stuck a few extra days due to the snow, had a really great time making the most of it. The staff truly went above and beyond to ensure we were well taken care of and we look forward to coming back. 10/10.

The only thing I requested when I made my reservation was not to be next to the ice machine. I specifically asked the front desk woman to not be next to the ice machine and she told me I have no idea where any of the rooms are. After waiting for 20 minutes to get my room, I came back down to tell her guess what it’s next to the ice machine and she made me wait in line again I will say this is the worst Customer Service I’ve experienced. I

The hotel itself was fine. Our room was large and comfortable with a good bed and linens. Bathroom was outdated but passable. The problem here was the dining and bar facility. First, it seemed strange that there as only one restaurant in this large hotel. It contained the only bar, which was very small. The restaurant was very plain, not attractive at all. Service was incredibly slow, and servers seemed disinterested. Eye contact was rare. Several people who were waiting in line to be seated opted out for a cafe down the street. Wish we had! The breakfast we had there was terrible - an overcooked egg, an overripe avocado, all lukewarm. Would not stay here again.

Started shaky in the beginning when we arrived early morning because we were traveling from Hawaii. The first front desk guy we encountered was not knowledgeable about checking in procedures. Long story short, only my brother was able to check in. So we basically waited until 4pm to check in. At that time, the new front desk crew was there Dasia, Paris, & Jasmine. Dang! They were awesome! They made sure the experience we had earlier, no one else would experience. My new check in experience was wonderful, I wasn’t upset anymore. They were great listeners, empathetic, and absolutely kind! I would stay there again in a heartbeat! With employees like that… they care about the customer and their hotel reputation. They changed my terrible experience into a great one. Thank you guys, you are truly wonderful people!