The Royal Sonesta Harbor Court Baltimore

The hotel itself was fine. Our room was large and comfortable with a good bed and linens. Bathroom was outdated but passable. The problem here was the dining and bar facility. First, it seemed strange that there as only one restaurant in this large hotel. It contained the only bar, which was very small. The restaurant was very plain, not attractive at all. Service was incredibly slow, and servers seemed disinterested. Eye contact was rare. Several people who were waiting in line to be seated opted out for a cafe down the street. Wish we had! The breakfast we had there was terrible - an overcooked egg, an overripe avocado, all lukewarm. Would not stay here again.

Started shaky in the beginning when we arrived early morning because we were traveling from Hawaii. The first front desk guy we encountered was not knowledgeable about checking in procedures. Long story short, only my brother was able to check in. So we basically waited until 4pm to check in. At that time, the new front desk crew was there Dasia, Paris, & Jasmine. Dang! They were awesome! They made sure the experience we had earlier, no one else would experience. My new check in experience was wonderful, I wasn’t upset anymore. They were great listeners, empathetic, and absolutely kind! I would stay there again in a heartbeat! With employees like that… they care about the customer and their hotel reputation. They changed my terrible experience into a great one. Thank you guys, you are truly wonderful people!

My experience was incredible, starting with Michele, who was working the front desk. She was pleasant and friendly. I got in town early and she let me check in early. The entire staff was also welcoming and friendly. My room was comfy, clean and the bed was amazing. I will stay here again. Thanks to Michele and entire staff

We stayed overnight for a nearby wedding. I read a few recent negative reviews so I was concerned that this hotel might not be so good. After calling the front desk and speaking with Michelle she assured us that we could have an early check in. We arrived one hour early to a very clean room. The valet service was perfect. Staff were friends and courteous. I would definitely stay there again. Overall excellent experience.

Wanted to enjoy the weekend by the harbor for my birthday but couldn’t Hot tub feels like a bath you’ve been sitting in for a hour. No heat, no relaxation whatsoever. Phone in room didn’t work so had to keep going to the desk to ask basic questions.