The Royal Sonesta Harbor Court Baltimore

I came to Baltimore for a work trip but was joined by my husband and toddler. This was the ideal location for us. The hotel is less than a 10 minute walk to the conference center and similar distances to the inner harbor/aquarium area. There is a good coffee shop on the main level. The rooms are outdated and the TV had limited channels and no streaming services. The hotel provided a crib in for my toddler but the mattress was plastic-y and crinkled at any turn. My toddler ended up sleeping in the main bed.

This is a great spot for family travel in terms of location and the size of the room. We stayed in a room with a king bed and separate seating area with a sofa bed. The room had a nice divider between the spaces, complete with curtains, so that we could stay up after putting the kids to bed. The hotel itself is somewhat dated and, while it has been recently renovated, there are still places where you can clearly see that they cut corners or tried to save money. The location is great - just across a (busy) street from the inner harbor area and easy walking distance to the major attractions. The front desk was hard to reach but, when I did reach them, everyone was polite.

I am so impressed with this hotel mainly because of its staff Kevin in the Explorer Cafe and Adrianne and Danielle in the Formula Expresso are such sweet, professional and engaging souls. They made me laugh, feel welcome, and feel like family. My stay here was amazing and I look forward to visiting again and often.

I have to say, I'm staying here currently (until Sunday), and I'm disappointed. Some of this is me not realizing that the Royal Sonesta hotel that pops up when you Google this hotel is in fact the one with the spa and sauna and pool four blocks down. Bait and switch aside, a four-star hotel maybe wants to provide its guests with a coffee machine, two functioning elevators, fridges in the room, more than two limp pillows, and multiple small holes in the walls -- not just in my room, but the elevator bay itself. The staff, perhaps knowing the aforementioned downsides, are very kind. I was really hoping for more, though; I've had a hard few months and was excited for this.

My daughter and I stayed at the Royal Sonesta hotel to attend a volleyball tournament. From the time I checked in until we left the service was professional and friendly. We had to change our plans several times as there was a winter storm due to hit in the middle of our stay and the team did a top notch job helping us through the process. In particular Michele, Tza and Jose were incredibly helpful. We were treated as if we were elite members of the brand even though it was our first time at a Sonesta. I highly recommend a stay.