Sagamore Pendry Baltimore

Situated on the water with a lovely swimming pool area and great atrium area. Rooms are average for what you pay and service is a bit hit and miss. Overall a pricy option for what you get.

At over 1000$ a night on a weekend I expect a lot more. The hotel in insanely overpriced. The rooms need renovations (clearly partied in hard and not taken care of) and our particular room needed mold remediation. We will not be returning.

Beautiful hotel, terrible customer service. The noise from a nearby rooftop bar was deafening. I asked the Manager on duty to find us another room and she basically said the noise was normal and we shouldn't have reserved a room in Fells Point. That was her only action. By the way I am quite used to the noise in fells Point. I have been visiting for 15 years. I have never heard a noise so deafening before.

We had an absolutely fantastic stay at the Pendry Baltimore and couldn’t have asked for a better experience. The property itself is beautiful, the atmosphere is fantastic, and the service throughout our stay was truly exceptional. A special shout-out to Lauren, who went way above and beyond when I lost my phone. She actually searched through the laundry bins on the loading dock to help track it down. That is the kind of effort and genuine care that you remember long after your stay. I can’t thank her enough for taking the situation seriously and doing everything she could to help. We also had a great experience at the pool thanks to Brian, who took excellent care of us. He was attentive, friendly, and made the pool experience even better. The hotel also did an amazing job making my wife’s birthday special. They surprised us with a bottle of champagne, which was such a thoughtful touch and made the celebration feel genuinely special. The Saturday night lounge entertainment was another highlight. It created a great atmosphere and was exactly the kind of fun, sophisticated experience you hope for at a property like the Pendry. Overall, the Pendry Baltimore delivered on every level: beautiful property, outstanding service, great atmosphere, and employees who genuinely care about their guests. Lauren and Brian in particular deserve recognition, but everyone we interacted with was wonderful. We would absolutely stay here again and highly recommend the Pendry Baltimore.

Beautiful property and lovely pool area. If you're looking for a quick get away to lounge by the pool, this hotel is close to perfect. Only hitch is hotel staff seem to realize a large portion of their guests are AMEX or Chase cardholders looking to utilize their hotel credits and maximize their benefits, so while guest services are friendly, service felt low effort. To their credit, management responds to feedback directly, which is appreciated. Iprefer Titanium Members, heads up, this property offers no benefits. Biggest tip: Don't be afraid to follow up on requests after they've been made and you've waited a bit. If you're at the pool and can't flag down a server, just go up to the bar or walk up to them. If you're waiting for your room to be ready, chances are you won't receive a notice, so don't be afraid to check. At this price point, similar to competitors, the properties and grounds are gorgeous. But unlike competitors, such as the Four Seasons down to road, you may not receive the 5* service you're expecting.