Four Seasons Hotel Bangkok at Chao Phraya River

Classy hotel on the Chao Phraya river. Modern design but with relaxing charm. Room very comfortable and upscale. Convenient hotel boat shuttle to shopping mall about 5 minutes on the river. Excellent evening meals and great breakfast buffet. Service superb.

On arrival, the booking was incorrectly handled — the rate was wrong and breakfast was excluded, with a difference of nearly THB 1,500 per day, which was not a small error. Despite repeated follow-ups (including my colleague, who was also staying in the hotel, informing the front desk), no one resolved it until she personally had to sort it out. The shower was another persistent issue: Day 1 – no pressure, no hot water; Day 2 – no pressure, mildly hot water; Day 3 – still poor pressure, only slightly better temperature. Even after complaints, the situation barely improved. I had also requested extra bottles of water in the room as the complimentary ones are very small. This was not ensured daily, and I had to keep reminding staff. At the Chinese restaurant, while the server was polite, one dish (tofu) was completely forgotten and served only at the end of the meal. At breakfast on Day 4, I requested the hostess to inform my guest I was already seated — this too was not done and we ended up missing each other until we connected separately. On check-out, my American Express card was declined, though it worked seamlessly at multiple outlets in the airport immediately afterward. Thankfully, I had some cash with me, but this was a very inconvenient way to end the stay. On the positive side, the property looks beautiful, the location near the jetty is excellent, the venues are impressive, and staff are generally polite and kind. Unfortunately, repeated operational lapses and lack of attention to detail overshadowed the positives. All these complaints were made to the front desk team (possibly even a Duty Manager), but at no point did anyone from the management meet me. My meetings were all in the hotel, and they had my mobile number — they could easily have left a note in the room or even a voicemail message, but no effort was made.

From the moment you step in the hotel you will feel the warm and hospitality of Thai culture and luxury of Four Seasons Hotel. The staff are very warm and welcoming and the property itself is top notch overlooking Chao Phraya river.

You have to see it to believe it. Truly a world-class experience. From the reception who upgraded our room and allowed us to check in before 11am, to the common area and facilities so expansive that after 3 days we still occasionally got lost, to the SPA staff who pampered us throughout the treatments, to the buffet spread that made us want to skip lunch just to sample everything, Four Seasons Bangkok deserves all the hype. And with all that, they still command a price that is well below their biggest competitors. This is the only property you should consider when you visit Bangkok and it's not even close.

I stayed at Four Seasons Bangkok for one night from July 1 to 2, and it was an unforgettable experience. From the moment we arrived, the staff’s warm hospitality made us feel truly welcome. Every detail, from the elegant design to the attentive service, was flawless. Special thanks to Wow, who kindly assisted us at check-in, and Ms. Ha Ryeong Lee, who prepared a lovely birthday amenity that made the stay even more memorable. We were also touched by the thoughtful farewell from the team who saw us off as we headed to the airport. Thanks to every staff member we had the pleasure of meeting, this stay was perfect in every way. The facilities including the pool, spa, and fitness center were all exceptionally well maintained, and the room itself was in excellent condition. There was truly nothing to fault. Although the hand wash and body lotion amenities in the room initially seemed to be diluted, the hotel addressed the issue immediately once we mentioned it, which we greatly appreciated. 7월 1일부터 1박 동안 포시즌스 방콕에 머물렀고, 잊을 수 없는 경험이었습니다. 도착 순간부터 직원들의 따뜻한 환대 덕분에 진심으로 환영받는 기분이 들었습니다. 웅장한 로비, 세련된 객실 디자인과 세심한 서비스까지 모든 면에서 완벽했습니다. 체크인을 도와주신 Wow님, 생일 어메니티를 준비해주신 이하령님, 공항으로 떠날 때 배웅해주신 직원분들께 특히 감사드립니다. 마주친 모든 스태프 덕분에 이번 숙박은 완벽하게 느껴졌습니다. 수영장, 스파, 피트니스 센터 등 모든 시설이 훌륭하게 관리되어 있었고, 객실 상태도 매우 좋았습니다. 정말 흠잡을 곳이 없었습니다. 다만 객실에 비치된 핸드워시와 바디로션 어메니티에 물이 섞인 듯한 느낌이 있었지만, 이 부분은 호텔에 말씀드리자 즉시 조치해 주셔서 감사했습니다.