Hansar Bangkok

We stayed at this hotel twice recently. Our first room was a luxury suite. It was great value, dark and quiet at night and very comfortable. Linens great and comfortable bed. Reasonable choices at breakfast and a magnificent view over the close by sports club. Close to lumphini park for a morning walk and shopping at Central and a BTS steps away from the lobby. We ate at the Japanese restaurant and were very happy with the service, and the food. We used the bar next to the pool which was a delight and the spa for a great massage at reasonable cost. Our second visit for 3 nights in an urban suite as a different story! The air conditioning required servicing twice, the tv required a technician 6 times and still did not work. The loo seat was broken. The bed was hard , the unit was noisy and light overnight from a skywall in the lounge and another in the bathroom. One bedroom light was strobing like a disco. While the staff were incredibly responsive to our requests for assistance, we remain confused as to why these basic issues were not checked prior to check in, and why, when unable to be fixed, that we were not put into a room with all working parts! BKK is such an exciting city with literally 1000's of options nearby for a similar price. Ours is only one experience but we write this to assist others. Our experience was Chalk and cheese!

A well located hotel in the Lumpini district, the Skytrain station is a short walk away. Also nearby is Centre One shopping mall with upscale shops and restaurants. Cheaper shopping and eating options can be found across the road at the Big C mall. On check-in we were upgraded to a Horizon Suite that had a great view overlooking the golf course/race track. Our room was large and comfortable, with a lovely big bed and quality linens. Aircon easy to adjust, quiet and effective. However the corridors leading to the room were in the process of being refurbished, so corridors looked tatty. Check-in good but checkout was particularly slow and inefficient as our room had to be checked before we could leave. We were made to feel that we’d possibly taken things from the room - not nice at all. Breakfast was ok but not exceptional. We would check out other options before returning to this hotel.

* Spacious room * Delectable ala-carte buffet breakfast * Great location (near Siam station without the traffic noise) * Polite & attentive staff This will be my new go-to hotel in Bangkok. It’s not as busy as Renaissance so there’s a lot of privacy and peace.

We chose the Hansar on reviews and weren’t disappointed on arrival. The staff are superb and can’t do enough to help you enjoy your stay. The level of service is superb. We had a suite style room, which was lovely. The whole hotel smells beautiful and is so very clean.

DO NOT CONSUME ANYTHING FROM THE MINI BAR INCLUDING MINERAL WATER First visit was fine but the second was seriously lacking. They have so many different types of mineral water and each has different prices so i called the receptionist and they said there were 2 complimentary mineral water but turns out everything were to be charged. At last i had to pay 280baht for 7 bottles of mineral water. And here comes the housekeepers. Never change bedsheets even when i put the wooden board sign in the middle of the bed(they change them only after i put 50baht under the sign). Never replenish laundry bag so i had to call them every night to get me a new one. Never refill shampoo and body wash and i had to call them in the middle of my shower. Overall experience is utterly disappointing from a 5-star hotel perspective. Probably never coming back.