JC Kevin Sathorn Bangkok Hotel

The hotel is old. Our booking was a two bedroom suite. The suite hadn’t been clean or sanitized prior to our arrival. There were candy wrappers and used tissue paper under and behind one of the beds. The manager on duty finally put us in two separate rooms which was not what we wanted but we agreed because we were tired after a long trip. The other matter was I had personal items taken or stolen from my room. I advised the manager Bobby about the missing items from my room and he never responded back. Before I left, I asked the front office about my missing items and no one knew what I was talking about. Or they didn’t care. Poor performance for a “5 star” hotel. In all my years of staying at numerous high end hotels, I have never had any belongings go missing or stolen from my room. I will never return to JC Kevin and I will caution you to think twice before booking with them.

Ok, first of all, JC Kevin Hotel does not deserve 5 stars. At best, I would rate it 3 stars for overall service, food, room quality, and location. I booked the Skyline One Bedroom Suite after doing tremendous research because I already knew the hotel was older and not very well-maintained. The only room type that looked somewhat acceptable (based on other guests’ photos) was the one-bedroom suite. I booked specifically for the high-floor “Skyline” view, and I paid extra for that. When we arrived, the staff looked overwhelmed because many rooms were not ready. They told us to wait at the restaurant and have a welcome drink. We waited… and waited… until 3:45 PM. No one updated us. I finally went back to the reception to ask for an update, only to find out they had already assigned us a room but never informed us. When we went to the room, it was on the 4th floor, and the staff said, “We upgraded you to a two-bedroom suite.” I never asked for this. My son doesn’t sleep alone, and I don’t like two-bedroom layouts. Plus, the 4th-floor view was terrible — old buildings with zero skyline. I had to go back down and ask again for the high floor I originally booked. Only then did they give me a Skyline floor, but still a two-bedroom suite because all the Skyline one-bedroom units were already taken. Overall, it was a very disappointing and stressful experience. We even considered checking out early, but since we had a tight schedule, we stayed and only returned to the hotel to sleep. For future travelers: Don’t fall for the “we upgraded you” line. An upgrade is only an upgrade if it keeps the feature you paid for — in this case, the Skyline view. They could have still upgraded us to a Skyline two-bedroom instead of placing us on the 4th floor. That would have felt like an honest upgrade. Instead, I had to go down and ask for the correct floor just to get the view I originally booked — and still ended up with a different room type.

The only really positive thing about this hotel is the staff, who were always very friendly and helpful. However, the rest of my experience was quite disappointing. My reservation was from November 29th to December 6th, but I only stayed two nights because the room I was given was in completely unacceptable condition for a five-star hotel: I found cockroaches, the cleaning was clearly not done properly, and the overall state of the room showed a lack of care. They did refund the days I didn’t stay — which was the least they could do — but even so, the experience fell far below what you would expect from a hotel in this category. Unfortunately, I wouldn’t recommend it.

We had a great time here relaxing before our flight. Yummiest cocktails and May took the best care of us 😍 would highly recommend

Very comfortable bed and the Cocktails were so good . The employees are very polite and nice. Thank you! We will be back soon!