JC Kevin Sathorn Bangkok Hotel

Ok, first of all, JC Kevin Hotel does not deserve 5 stars. At best, I would rate it 3 stars for overall service, food, room quality, and location. I booked the Skyline One Bedroom Suite after doing tremendous research because I already knew the hotel was older and not very well-maintained. The only room type that looked somewhat acceptable (based on other guests’ photos) was the one-bedroom suite. I booked specifically for the high-floor “Skyline” view, and I paid extra for that. When we arrived, the staff looked overwhelmed because many rooms were not ready. They told us to wait at the restaurant and have a welcome drink. We waited… and waited… until 3:45 PM. No one updated us. I finally went back to the reception to ask for an update, only to find out they had already assigned us a room but never informed us. When we went to the room, it was on the 4th floor, and the staff said, “We upgraded you to a two-bedroom suite.” I never asked for this. My son doesn’t sleep alone, and I don’t like two-bedroom layouts. Plus, the 4th-floor view was terrible — old buildings with zero skyline. I had to go back down and ask again for the high floor I originally booked. Only then did they give me a Skyline floor, but still a two-bedroom suite because all the Skyline one-bedroom units were already taken. Overall, it was a very disappointing and stressful experience. We even considered checking out early, but since we had a tight schedule, we stayed and only returned to the hotel to sleep. For future travelers: Don’t fall for the “we upgraded you” line. An upgrade is only an upgrade if it keeps the feature you paid for — in this case, the Skyline view. They could have still upgraded us to a Skyline two-bedroom instead of placing us on the 4th floor. That would have felt like an honest upgrade. Instead, I had to go down and ask for the correct floor just to get the view I originally booked — and still ended up with a different room type.

The only really positive thing about this hotel is the staff, who were always very friendly and helpful. However, the rest of my experience was quite disappointing. My reservation was from November 29th to December 6th, but I only stayed two nights because the room I was given was in completely unacceptable condition for a five-star hotel: I found cockroaches, the cleaning was clearly not done properly, and the overall state of the room showed a lack of care. They did refund the days I didn’t stay — which was the least they could do — but even so, the experience fell far below what you would expect from a hotel in this category. Unfortunately, I wouldn’t recommend it.

We had a great time here relaxing before our flight. Yummiest cocktails and May took the best care of us 😍 would highly recommend

Very comfortable bed and the Cocktails were so good . The employees are very polite and nice. Thank you! We will be back soon!

Stayed: October 27–29 Purpose of stay: celebrating my friend’s birthday We chose this hotel to spend a weekend in Bangkok and celebrate a birthday. Overall, the property itself is beautiful — spacious rooms, modern facilities, great location — but unfortunately, the hospitality and service did not meet the 4-star standard I expected. 💬 Reservation I booked directly through the hotel website and communicated with Ms. Nuchrin Rienthong, who was very kind and attentive. However: 1. I never received a booking confirmation email — which is quite important for a direct reservation. 2. The price in the morning (which I took a screenshot of) was higher later in the day. After check-in, I found a 15% cheaper rate on the same website under a new promotion. No one informed me about it, and my request for a rate adjustment was declined. I understand dynamic pricing, but I believe direct guests deserve a bit more transparency. To be fair, the reservations team offered me a late check-out as a gesture, which I appreciated — but the disappointment remained. 🛎 Check-in and Front Desk Thank you for allowing early check-in — that was very helpful. However, the front desk experience was not as welcoming as expected. The receptionist was polite but without a smile, and did not provide any information about hotel facilities, promotions, or services. The bellman saw us arriving with luggage but didn’t offer to assist or escort us to the room. When we reached the 31st floor, our keycards didn’t work. About 5–7 minutes later, we were given keys to another room. This could have been avoided if someone had accompanied us. 🧺 In-room service Our two-bedroom suite was lovely — spacious, clean, and with a stunning city view. Two bathrooms, a large living and dining area, and a smart TV made the stay comfortable. However: • I requested a vase three times and received no response. • When I asked for extra tableware, I was told to go to the restaurant on the second floor myself. For a 4-star hotel, it would be better if staff coordinated such requests internally. • At the restaurant, I wasn’t greeted with a smile, and the staff seemed slightly irritated. They handed me the dishes directly without offering to deliver them to my room — even though I was carrying heavy bags. The room was also under-equipped for a suite with a dining area — only four coffee cups and nothing else. 💖 Positive moments • Great location. • Beautiful, spacious room with amazing views. • Comfortable beds and good quality amenities. • A big thank-you to Ms. Nuchrin Rienthong for the kind attention and birthday surprise for my friend — that was truly thoughtful. 🏁 Overall The hotel itself deserves 4.5/5 for its facilities and comfort. But the lack of warmth and hospitality forces me to give 2 stars, hoping that management pays attention to these details. I don’t want to sound overly critical — I genuinely hope this feedback helps the hotel improve service standards and bring back the smiles and care that Thailand is famous for.