lebua at State Tower

My daughter and I stayed at the Lebua with my sister who has stayed at the hotel a number of times of the years. I cannot recommend the hotel enough - the suite was beautiful, the staff professional and the views over Bangkok amazing. The breakfast was the best I’ve ever had. We will definitely be staying again!

Mixed feelings - far too many situations where I had confrontations with staff that was unnecessary. POLICY DEMANDING I BOOK 2 BEDROOM SUITE TO GAIN MONEY. Upon arrival - the check in was stressful - we booked a suite with a huge bed and sofas - like other hotels in Thailand / Malaysia we had visited and decided to fit in ourselves and 3 children - our youngest fitted into a cot so it left 2 other children - one on the sofa and one in bed with us. Like other hotels, we knew if the kids would want breakfast that would be extra charges - reasonable. However we were told because of policy we had to book a 2 bed suite and pay at least £450 more. I said I don’t care about your policy - it’s my decision if I want to fit my children into a 1 bedroom suite and if it’s uncomfortable - that’s my problem. After arguing my case with the reception manager - she said ok it’s your choice and allowed us to keep our room however it should have never been this way, totally unnecessary and looking for guests to spend more money. 9.40 WAKE UP CALL - we were all tired from travelling and endured a 9.40 wake up call of housekeeping shouting - laundry and knocking at our door! Again, another opportunity to make money but at the cost of disturbing your guests sleep? The manager called me and apologised and offered 6 drinks vouchers in the sky bar which was a nice gesture and something we were looking forward to but again this was again met with unacceptable confrontation from Staff… STRICTNESS / RUDENESS SKY BAR STAFF - so given that the manager who offered the drinks vouchers to our family of 5 to enjoy - we were shocked at treatment we received when we stepped out of the sky bar lift. Straight away we were not greeted with a smile or eye contact but instead the male staff member was staring at all of our feet. We were told by a tall female member of staff to change our children’s shoes - we are in a hot country and you are questioning children’s sandals / crocs. I could understand if it was the adults but are we really being this picky? Then the staff member was telling us our 5 year old could not attend the sky bar as children have to be a min age or 7 - so why did the manager give me these drinks vouchers knowing this? as it I refused and said they have no other shoes and we were met with snobbery from the tall female of staff who I told to contact the manager. The manager was pleasant and seemed embarrassed by our experience and arranged everything to run smoothly, forgetting the tedious situation of children’s shoes. The sky bar staff serving drinks etc were lovely and so friendly compared to the ones when you step out of the lift. TOWER LOUNGE STAFF Brilliant staff- the sky bar staff could learn a lot from these - we were so impressed with the warmth and hospitality from JAEW - she treated us with kindness and respect. This woman should be the face of this hotel and should be promoted to represent the sky bar - the experience wouldn’t have been. So awful with staff like her. Totally unnecessary issues

This hotel over charges for drinks and room service - disgusting prices and not in line with other 5 star hotels - like other reviews have mentioned - order room service and it’s the same price as another night stay! I find this hotel exploits foreigners visiting and charges exceptionally high prices through greed. The hotel rests on its laurels of the film ‘hangover’ being filmed here and the views and has got too comfortable exploiting guests - the rooms are tired and worn and even though they charge mental prices - higher than Europe / America - the have not invested the money back into the hotel. Greedy directors at the top springs to mind!

Been to this hotel several times, this time is really remarkable. The reception lady is so nice and gorgeous. She kindly put off the checkout time for me due to my late flight. So considerate and helpful. The view is so breathtaking and widely known in Bangkok. Strongly suggest you to stay here in Bangkok.

Absolutely outstanding stay at Lebua at State Tower! The suite was incredibly spacious with breathtaking views over Bangkok, and the service was second to none – attentive, warm, and genuinely welcoming. The rooftop bar experience was unforgettable, and breakfast was exceptional with a wide variety of fresh, delicious options. Every detail made us feel truly pampered. Highly recommend!”