Mandarin Oriental, Bangkok

It is by a good measure that the Mandarin Oriental Bangkok truly stands above any other high end hotel we have stayed at. The food venues were all outstanding, the amenities were easily first class and the service overall was simply unmatched anywhere we have ever been. I would recommend the experience you have worked to deliver for us to anyone anytime and could not speak of it in any other words than glowing praises with the hope that my words measure up with our feelings. Awesome!

We travel very very often and have stayed at numerous high luxury hotels like Ritz-Carlton, W, The Peninsula , Shangri-La, and others, the Mandarin Oriental Bangkok surpassed our expectations We were celebrating our wedding anniversary and the hotel went above and beyond to make us feel celebrated . A welcome gift awaited us in our room, and we were upgraded to an astounding balcony river-view suite. Each detail of the property is completely flawless from the service to the fragrances all around the hotel. The breakfast buffet is 5 stars experience, a wide selection of dishes with a wonderful see of the river waterway. Our dinner at Sala Rim Naam was exceptional, excellent food with an amazing Thai culture show. What really sets this hotel apart is the exceptional staff, I genuinely kind and caring. Every interaction we experienced was warm, welcoming, and really caring. My spouse felt unwell during our staau and they make sure she was comfortable and well looked after. The pool area is wonderful and quiet, with a few little cabanas alongside it. We chose the small pool next to the main one due to a better view of the river waterway and infinite pool Without a question, this is the most excellent hotel we have ever stayed at. Each minute was extraordinary, and it was worth every penny. A really world-class experience

Everything from check in to check out was superb. The staff are highly trained and extremely friendly. The hotel itself is beautiful with attention to every detail. The room was thoughtfully designed, extremely quiet and comfortable. The pillows and bedding are wonderful! The pool is large and there are lots of loungers. The complimentary coconut ice cream was a nice surprise in the afternoon!:) Finally, the breakfast buffet was amazing! Sitting on the terrace overlooking the river having basically anything you can think of for breakfast is something else! We loved every minute of our stay and will be back! ⭐️⭐️⭐️⭐️⭐️

After more than 15 years, we were looking out to a long-awaited longer stay at the MO in Bangkok. Our airport pickup already raised some concerns. Our names or the hotel name weren't visible. The hotel's designated airport attendant was asleep somewhere. Strange. Eventually, we were escorted to our van. A short drive took us to the hotel. The room is beautiful, bright, and clean, with a lovely river view. A butler is available on the same floor. The restaurant with its riverside terrace is nothing like it once was. The service is poor. The food isn't good, especially considering the prices. The soup is cold and the cocktails are awful. The breakfast buffet is served in the morning on the same terrace. The first few days were fine. Our unforeseen last day was a huge disappointment. We were given a terrible table right next to the buffet, far from the river. It was stuffy. We asked for another table; a table by the river wouldn't be possible, even though many tables were free. The explanation: some guests are more equal than others. Those guests are long-term guests and frequent returnees. Big disgrace. After complaining, we finally got a rather ugly table by the river. For us, it was time to leave the hotel early, never to return. The French F&B management has managed to completely ruin this once-great hotel. Such a shame.

First of all, I would like to sincerely thank the entire team at Mandarin Oriental, Bangkok for once again making our journey a memorable one. I was delighted to see familiar faces such as Mayuree and Tanguy. Although we missed them at check-in, I truly appreciated that they made time to greet us during breakfast, which really gave us a sense of coming home. The swimming pool remains my favorite facility, and I was very happy to see the poolside team again. Their attentive service is always one of the highlights of my stay. This time, I also had the chance to dine at the newly opened French restaurant. The dishes were refined and creative, especially with the use of Japanese culinary elements and innovative pairings. I was deeply impressed by the colleague who served our table, providing detailed explanations and attentive care, as well as by the host who kindly shared insights into the restaurant’s design. These touches truly elevated the entire experience. Our butlers on the floor was also exceptional. The room was meticulously cleaned, and each time we returned or passed by, they greeted us warmly. Their care added significantly to the overall experience. Additionally, I would like to express my sincere thanks to our day-tour guide, Yo. His detailed explanations and perfectly arranged itinerary allowed me to gain a much deeper understanding of Bangkok and enjoy an incredible variety of delicious food. Thanks to his guidance, our one-day tour was both enriching and enjoyable. On my next visit, I would love to have Yo arrange another tour for us with a different theme. That said, I regret to share some concerns regarding the room arrangement and communication with the Sales Department. Originally, through our travel agency, we had been informed of a complimentary upgrade option, and we expected to stay in the Author’s Suite. However, upon arrival, we found that our assigned room type was not what we anticipated. According to Henry, the Assistant Director of Sales, there had been a recent internal adjustment in the upgrade hierarchy, which the agency was unaware of, and we only discovered this change at the very last moment. While I acknowledge that the room we received was objectively larger and an upgrade compared to the Author’s Suite—and we appreciate the hotel’s generosity—the way the situation was handled was disappointing.Henry promised to provide us with a booking confirmation the following week. However, weeks have passed without a clear update. Replies have been slow, and in the end, I even experienced messages being left unanswered and readed. This level of follow-up and communication is surprising and difficult to reconcile with the high standards we usually associate with Mandarin Oriental. Normally, whether it is a concierge inquiry or a booking question, responses are always timely. Considering that this was essentially a complaint matter being handled by a senior manager, the lack of clarity and responsiveness was especially concerning. If Henry is too occupied with other priorities, perhaps additional support could be arranged so that such issues are not overlooked. We remain loyal fans of Mandarin Oriental and cherish the warm hospitality we usually receive. I hope this feedback will be taken constructively, as we truly look forward to continuing to stay with Mandarin Oriental, Bangkok in the future.