Park Hyatt Bangkok

I had high expectations of this hotel given the reviews and its status as a Fine Hotel & Resorts (FHR) property via booking with Amex Platinum. On arrival I was greeted by a friendly and helpful staff member who honoured the upgrade via the advertised FHR benefits. Although the room wasn’t ready, I was messaged at about 16:30 to say it was available. This is where the expectations I had started to crumble - initial impressions were good, the room was stylish with all the amenities one would expect from a hotel in this category. On closer inspection, I found that the standard of housekeeping was poor - urine smell and stains in the toilet area (urine was dried in to the seat fixings, ew!) which I reported to reception as I left the hotel later in the day and then discovered the next day that there was a hole in one of my pillow cases, the shower head was broken and most annoyingly, when I went to make an early morning coffee, all the capsules provided were decaffeinated. I also found the room could have better noise insulation, my room faced Wireless Road and was on the 21st floor and the noise from motorcycles and tuk tuks disturbed my sleep. Reception staff assured me on my return to the hotel that the toilet was now clean (it wasn’t) and on check out I again reported this to the duty manager present with photos I had that highlighted the issues in the room. The breakfast service on my first morning was poor - I was allocated a table which was then occupied by another guest when I returned from my initial visit to the buffet - I asked a staff member for help as I stood there with a plate of food and nowhere to sit and she informed me that she could only allocate me a table once she had checked that breakfast was included in my rate. This was highly awkward and embarrassing for me and I felt showed a lack of communication between the breakfast staff. She can back to inform me that my rate did include breakfast- yes, I did know that already! - and proceeded to take my drinks and a la carte food order. The drinks arrived after a 15 minute wait after I asked another staff member where they were and unfortunately the food never arrived so I ended up leaving. This experience was unacceptable for a hotel of this standard. I missed breakfast the next day but visited on my 3rd morning and found the service to be much better than my experience on the first day. On a positive note, I like the location of the hotel and its access to Central Embassy and the BTS and as mentioned above, my arrival experience was pleasant and helpful. A subsequent offer via email of an upgrade to a higher category room for my next stay won’t be enough to entice me back given the competition amongst hotels in this category and price range that I have experienced where the room cleanliness and service has been of a significantly higher standard. I stayed at The Dusit Thani and The Ritz Carlton prior to checking in to the Park Hyatt during this trip and found them to be far superior.

Such an amazing experience . The ambience of the hotel to the quality everything was amazing . When you walk in a door is always opened for you . The central shopping centre is through a path way from the hotel . All the people that stay at this hotel are all business people or really classy people. You don’t deal with noise or anything . The buffet was delicious . All there restaurants also delicious

My initial disappointment of not being able to check in even though I arrived after 3pm was quickly overturned with the responsive and empathetic service recovery provided by the front desk staff. Since my booking did not include breakfast, they decided to comp my stay with breakfast for the entire duration of the stay to make up for the inconvenience and disappointment. Initially i was not keen as I had a whole list of Bangkok Street Food drawn up throughout my stay to explore. I ended every morning enjoying the breakfast together with my mum. Definitely one of the best hotel breakfast I have had and I have had many across the world. Love the room with a twin bed setting and the separate toilet and shower areas. Love the nook where the wardrobe is. Really in love with the layout, the view and the brightness of both the bathroom and room itself. I have always enjoy the tranquility of shopping in Central Embassy compared to other crowded malls in Bangkok and the beauty of this Park Hyatt is the direct lift access to Central Embassy Mall. Will definitely consider staying again when I am up for that indulgence. Love the hospitality at its best exemplified by all the staff from the front desk, all service staff and to the cleaners.

Park Hyatt Bangkok is always my home away from home. Been staying here every time I come to BKK for the past 3 years and I must say services and staff are getting better and better (some complaints I have made before have been catered for and some of my choices have been recorded and delivered). Location is superb, with the mall below able to deliver everything you want, from great restaurants, cinema and spa facilities. Breakfast is also very great. If I have to pinpoint areas for further improvement, it will have to be the swimming pool attendants. More often than once, the boys were chatting among themselves and not offering a helpful hand with towels and setting up the pool bed.

I went in a hotel, which wasn’t a normal hotel. I enjoyed every time I spent in it, it was quick stay but made me enjoy my full trip because of it. Amazing staff, room service and ambiance, Proactive staff, quick check in and out, Definitely will stay again in it