The Peninsula Bangkok

Before the Peninsula Bankok was a very good 5 star hotel with excellent service, Now a 3 1/2 star with buses of middle class Chinese tourist not very polite. We ordered a BMW for our 6 luggages to pick us at the airport.,like before. This time we have been asked 3 times in not very nice terms to pay it in advance. A year ago it was, like in all palace, put in our bill with no pre- payment. At the St Moritz Palace hotel we can order the Rolls Royce at the Samedan Airport without paying it in advance. Also the worst was the registration: 15 minutes wait with unprofessional ladies that took again 10 minutes to register. In a real 4 star hotel in Ko Samui it tooks 3 minutes (automization). Last time a year bago,at the Peninsula, we registered in the room with a charming staff doing the job in3 minutes on a tavlet . Also after this long time lost it took 10 minutes to get our luggage. This hotel is going down, then ice French FB manager quitted, I understand why.. The only thing that went up are the prices. So sad as we had before a wonderful experience . Of you want to be on the Chao Paya river in class go on the other side on a hotel starting with M. .. We are still waiting the apologies of the general manager, who did not respond to our written complaint

Always one of my favourite hotels in Bangkok. In fact, we stayed twice..going back at the end of our Thailand trip instead of the four seasons. Were there hiccups, yes…but the team there went above and beyond to look out and really take care of us. They made a trip about our anniversary and some personal health milestones special. I will always be grateful.

Just stayed with Peninsula Bangkok for 4 nights. Very satisfied. The staff including the ferry staff are friendly. The room is a bit old but is well maintained, and the service meets international standards. The breakfast especially the fruits are top quality. Close to the shopping mall Icon Siam and convenient to ge tthere with the hotel’s ferry.

Just completed a three night stay at The Peninsula Bangkok. This hotel lobby and grounds are lovely but the guest rooms are tired and are in serious need of a refresh/ remodel. The hotel has a definate must and mildew odor and this was especially obvious and the 26 floor corridor and the two rooms that I had booked on the floor. I noticed dehumidifiers in the hallway, so this is an obvious concern for the hotel. Interior room furniture were seriously dated. I’m sure they were beautiful 20 years ago, but they are not at keeping with a five star hotel. Additionally, it’s probably the worst mattress I’ve ever slept on in a hotel. This was the case with both rooms we had booked. Mattresses were hard a rock: thought we did appreciate the nice down pillows and comforters but ultimately they couldn’t make up for the poor quality sleep on those beds.

We hosted a small private birthday celebration (just 10 guests) at The Peninsula Bangkok and were absolutely blown away. Despite the short one-week notice, Khun Satinee Poonchai from Sales & Marketing went above and beyond, securing us the stunning Boripat Room on the 37th floor and coordinating closely with Chef Boonruang to tailor the Thai set menu just the way we wanted. Every dish was beautifully plated and delicious, and Chef Boonruang himself introduced each course like a true chef’s table experience. On the day, everything exceeded our expectations. The service team was incredibly attentive. There were actually more staff than guests :), which gave us a good laugh and made us feel like VVIPs! After dinner, the team even arranged access to the helipad rooftop. The 360-degree city view was spectacular and just when we thought it couldn’t get better, the rain stopped and a rainbow appeared, giving us the most beautiful family photo we could have asked for. Huge thanks to Khun Satinee, Chef Boonruang, and the entire banquet and security team for making this celebration truly magical. An unforgettable experience in every way. Highly recommended.