The Peninsula Bangkok

Just to be clear- I first stayed here when the hotel had just opened and have returned intermittently over the following years. I am biased, I know I love it! This year I came back with my family and I was delighted to find the same level of service, comfort and hospitality that made me love this hotel from the start! We were met at the airport and driven through the horrible Bangkok traffic to the oasis that is the hotel, and presented with lovely jasmine flower bracelets which smelt delicious and what a nice gesture. I love that we are checked in upstairs in our rooms. We had a junior suite and a twin room adjoining with a lobby and door connecting them to make a sort of family suite. My teenage children were very impressed with their room- the size of the bathroom with its mirrors and twin sinks, the well designed vanity area and the generous wardrobe space all met with approval. My husband and I love the junior suite layout with the living room with 3 huge windows overlooking the river and cityscape, you could sit and watch the world go by for hours should you want to! It is decorated in a classical style with Asian/Thai elements which I find very appealing. The bedroom is equally spacious and the bed very comfortable. I love that the controls for the lights and aircon are by the bed as well as a clock- so few hotels these days provide a clock and you have to rely on your phone. I love the vanity area in the bedroom - so well designed with lighting, socket with hairdryer and large surface for all your toiletries. I judge other hotels by this standard and they are 99.9% of the time lacking. The shower had excellent water pressure and the towels and bathroom amenities excellent. The bath is large with a small tv screen set so you can watch tv in the bath should you wish! We were on the 22nd floor but did not find any issues with waiting time for the lifts as other reviews have mentioned. We were all very impressed with the breakfast buffet, so much choice and constantly replenished, fruit, pastries, cooked breakfasts -both Asian and western, the egg station, salads, yoghurts, you really have a huge choice. You can sit inside in the aircon or outside on the terrace. We sat outside in the evenings but tended to stay indoors for breakfast. It was great that there were choices for milk- oat, soya and so on. The evening buffet is very popular with visitors and Bangkok residents so do book a table. We were impressed by the selection here as well, spoilt for choice! All the food we had was excellently cooked and delicious. We got the shuttle boat across the river which was a bit of a nostalgia trip for me, but it lived up to my memory, its a lovely way to travel! We also popped over to the Icon Mall which is quite extraordinary and worth a visit. On our return to the airport, a member of staff met our car and wheeled our luggage trolley to the check in for us- just part of the impressive Peninsula service. The hotel service is incredible, every single member of staff we met was pleasant and helpful and charming- it really was service with a smile. For me, the Peninsula Bangkok gets everything right. I really cannot fault it.

They are so polite and nice (staple of every Peninsula I visited) that they make you feel… bad. Undeserving of such courtesy, until you remember how much you are paying for it, then is more justifiable. Super nice people, excellent training, polite to the defect, obviously great management selecting, training and keeping them focus on quality. Wherever there is a Peninsula, I go. And cry when leaving.

Exellent location , very good breakfast ..very helpful hotel staff. Most of all their flexible check in and check outs...very very Traveller friendly... definitely a hotel we aim to go back again...only the shuttle boat service needs little bit of improvement...we stayed in 2409..for a week...

First I didn’t want to give them 1 star as well because they deserve zero star. When I check in, overall check in process is fine and staff I spoke was very nice and kind. After I check in I can’t find any plug near the bed which later found out they didn’t have any plug near bed but at that time I don’t know so I called operator to inquiry about this. However the operator can’t understand meaning of plug even I spelled out or explain to them. So I went to front desk to ask same question. The front desk staff offer me the extension code because there have no plug near bed side. Later house keeping drop extension code but they even care to help to install they just drop. And the extension code is not even universal plug which I think nice to ask me in advance. So my 1st stay at this property already turns disappointment from 1st day. Next day evening time, engineering team knock my door and after I response they rush to come without any explanation for reason to came. They only speak Thai and even I asked to speak English they keep speaking in Thai. Later found out they came because they need to fix something in the room which I didn’t requested so I informed them but they keep come inside my room and insist need to fix. And I wave the hand now they understand they need to leave. So I called to front desk to inquiry about this. 10 mins later duty manager called and explain the engineering team was informed wrong room number and manager apologized but not offered any compensation at all. He just called me and never show up to my room and when I check out he didn’t show up at front desk and staff who process my check out did not said apologize at all. Later I reported this issue to Global contact center in Tokyo and property manager called and apologized with compensation as well. This is 5 star hotel and can’t speak English is out of the question and how to handle or resolved the issue is not even standard. I never stay this property again and I suggest to do same for all as well.

Bar far the finest hotel in Bangkok. Excellent housekeeping, great concierge team, super large fresh breakfast buffet and a super riverside setting. Stayed here several times and its get better with each visit. Cannot wait to return.