Shangri-La Hotel Bangkok

This hotel is past its sell by date. It may have facilities (spa, pool, room service etc) to call itself 5 star which now it realistically is not. I am sure it was 35 years ago, but now it its merely very tired and living off past glories. The rooms are clean but very very dated, the room air con smells of old, you know a musty smell. The controls are falling apart. They don't even supply soap or gel for the bath tub, you have to get out of the bath and use a glass to get shower gel from the fixed shower dispensers. As a family we have 3 rooms, we would never stay here again, it is not what you would expect from an internationally renowned hotel chain. It is second class compared to genuine 5 star hotels in this wonderful vibrant city.

We flew in from Chiang Rai in the evening so it was mid evening when we got here. Check in was a bit slower than we have been used to in other Bangkok hotels in the area. We had a Horizon Club Room. This had a room with comfy chairs and a small table with another chair by a desk, and a tea/coffee making area with a mini bar as well. There was side room with a table, chair and mirror, a large wardrobe, a suit handing stand and an area which could take 2 large cases. The bedroom had a large double bed as well as a chair and a sofa by the window. A large bathroom, with twin washing basins, a bath and a walking shower, plus more than sufficient towels. Being so high up the room had an amazing view out over the city as well as the river. We were only here one night. The next day breakfast was in the Horizon Club, which is included in the room price. I had expected it to be busy but was pleasantly surprised to find this was not the case, in fact it was quiet. Tea and coffee are served to you and the rest is a pretty extensive buffet. We were able to get a table by a window to continue the view experience. After breakfast we went around what grounds there are which mainly consist of those around the pool area. There were lots of sun loungers as well as trees to provide shade it you want it. Then of course the river and all the river traffic. Our flight out was late evening so we asked if we could keep our room but this was not possible. The reception offered us another room at a small cost. This could not be allocated until after we had checked out. After checking out at 12.00 we went into the Long Bar in the Hotel. This was quiet and much less busy than the rest of the hotel. Very friendly and attentive service and by 13.20 I got a message to say our room was ready. The concierge had our luggage and delivered it to the room. The room was over the hotel entrance but still had a small river view. It was smaller than the Horizon room but had all you would need if you were staying there several nights. Due to our flight time, we wanted a meal at c.16.00 and decided to have room service. This was a very good meal and was served up very nicely. Check out was fine. This is a larger hotel than others I have stayed at nearby and has perhaps a more busy, functional atmosphere, however this would certainly not stop me from returning. Given our short stay there are many aspects of the hotel I cannot comment on.

We stayed at the Shangri-La Bangkok for 3 nights. The hotel is in a great location, directly facing ICONSIAM, and the river views are beautiful — especially from higher floors (we were on the 25th floor and the view was fantastic). The breakfast was excellent, with a wide variety and high quality. The hotel is in a classic Thai style, so if you are looking for something ultra-modern, this might not be the right choice. However, the overall service is 5-star level. The only downside during our stay was a persistent noise coming from the roof. That said, the staff was very responsive and proactive in trying to resolve the issue, and the technical team made efforts to reduce the disturbance, especially at night. If you are assigned a room on the 25th floor (which offers great views), we recommend checking in advance about possible noise, as it can affect your sleep. Overall, a very good stay with just a few points to improve.

Me and Wife spent 2 nights in the Premier with Balcony overlooking the river on 14th floor. The view is amazing don't get me wrong, but the price is way to high for the standard of that is to low. Looks outdated and tired with to many flaws, 2 towels wich is so small you can't even wrap around your body after a shower, sure you can call the reception for more towels but should be in the room from start, and bigger towels. Breakfast is a extra 1500 pp that should be included in my world for that price we paid for the room, and the breakfast itself is a buffe to boot. All in all we felt we could get more and better quality elsewhere for the money spent.

We visit this hotel since over 40 years. It is still an elegant hotel, though a bit dated, and we especially love the pool and the garden area, overlooking the river. However, we had a bad surprise this year when we arrived: booking.com had cancelled our reservation using my outdated credit card, and not the one l had given when updating my reservation details. They refused to refund the difference of € 980 I had to pay to get the very last room due to the Chinese New Year. I will never use booking.com again when booking this hotel, but use their own reservation system.