Shangri-La Hotel Bangkok

Me and Wife spent 2 nights in the Premier with Balcony overlooking the river on 14th floor. The view is amazing don't get me wrong, but the price is way to high for the standard of that is to low. Looks outdated and tired with to many flaws, 2 towels wich is so small you can't even wrap around your body after a shower, sure you can call the reception for more towels but should be in the room from start, and bigger towels. Breakfast is a extra 1500 pp that should be included in my world for that price we paid for the room, and the breakfast itself is a buffe to boot. All in all we felt we could get more and better quality elsewhere for the money spent.

We visit this hotel since over 40 years. It is still an elegant hotel, though a bit dated, and we especially love the pool and the garden area, overlooking the river. However, we had a bad surprise this year when we arrived: booking.com had cancelled our reservation using my outdated credit card, and not the one l had given when updating my reservation details. They refused to refund the difference of € 980 I had to pay to get the very last room due to the Chinese New Year. I will never use booking.com again when booking this hotel, but use their own reservation system.

There was a time when this property represented the gold standard of riverfront luxury in Bangkok. That time has passed. The rooms are in poor condition. Fixtures are dated, soft furnishings are tired, and basic maintenance issues are far too common for a hotel trading on a luxury promise. What should feel timeless instead feels neglected. Guests are paying premium rates for rooms that would struggle to compete with mid-tier hotels opened in the last decade. More troubling are clear safety concerns. We encountered exposed or poorly finished electrical work that would be unacceptable in any well-run hotel, let alone one positioning itself as a luxury hotel. Cabling, sockets, and temporary fixes appeared inconsistent with basic safety standards. In multiple areas, uneven flooring, loose fittings, and ad hoc repairs have become genuine trip hazards. These are not cosmetic issues. They are risks. We witnessed an elderly lady fall over at breakfast on the broken floor boards, and the staff just watched; two of the managers even laughed. The facilities mirror the same decline. Public areas feel worn, mechanical systems are unreliable, and amenities lack the sharpness expected of an international flagship. The riverside location continues to do the heavy lifting, but even that advantage is being undermined by visible deterioration and a prolonged lack of reinvestment. More concerning than the physical state is the calibre of management. Leadership appears reactive, defensive, and disengaged from the reality on the ground. Issues are downplayed rather than addressed. Feedback is met with rehearsed responses instead of ownership and action. The most disappointing part of our interaction was with senior directors. Statements made during discussions were inconsistent with what was visibly evident at the property and, in our view, lacked candour. Promises of upgrades, standards, and corrective action did not align with the hotel's condition or the outcomes that followed. Trust erodes quickly when leadership communication feels evasive rather than transparent. Miss Yue, the Director of Rooms, should specifically be mentioned for her tone and racist remarks. The wonderful service of Thailand cannot be found at Shangri-la Bangkok. The overall atmosphere is one of fatigue. This is a hotel operating on brand memory, not current excellence. Bangkok has moved on. Competitors have invested heavily in design, infrastructure, systems, and people. This property has not. The lack of investment is so obvious. The lack of honesty and urgency from management is worse. In its current state, this is not a luxury hotel in practice, only in name. Without immediate safety remediation, meaningful reinvestment, and a fundamental reset of leadership accountability, Shangri-La Bangkok risks becoming a textbook example of how complacency quietly dismantles once-great institutions.

Best old money aesthetic luxury staycation place in the heart of scenic Chao Phraya River with reasonable rate. Spacious and comfortable room, awesome food at Salathip (Tom Yam cocktail must try) and breakfast at Next2Cafe, awesome Health Club facilities and 2 swimming pool with excellent services. Thank you Ms Mindi at Krungthep Wing Receptionist for warm welcome and efficient check in process, Namfon from Guest Service for room condition follow up, and to all Shangri-La Bangkok staffs for great services and hospitality.

Terrible... they delay my check in "Sir ur room not yet ready"... got in the room and found the surprise. Once i reached the room (which they delayed) a cold notice in the desk saying Swimming pool was sold to a private event. The next morning we had the flight at 10 am so basically we had no other choice. NOT a single notice during the check in, not a single notice or an apologie during the check out. Remember you are a guest and welcome only when you can be milked. I was there with my family to relax in the swimming before the long flight of the next day. Over the phone i was told i could have use the other swimming pool in the wing side. They simply forgot to mention the swimming pool was smaller then the bath tube in the room and few seat only.. AND NO SERVICE, and only 10 SUN BEDS! Not to mention how many people were inside which i doubt it was even following safety regulation. This people won't see me anymore, it has been a while Shangri-la Bangkok has been dropping in service quality and this is another confirmation. My fault coz i keep giving them a new chance. NEVER AGAIN, full of options in Bangkok, I will not this mistake again! Previously Manager has replied that the alternative swimming pool is 700 SQM (either he confuse Square meter with Square feet, he has problems with the truth, he is considering also the lobby of the hotel and the parking in the calculation, let you decide). Picture in the attachment. After what i paid i also need to be bullied from this arragant management... unbelievable