Sofitel Bangkok Sukhumvit

This is day 3 of 4 we are staying here with two rooms as luxury category and club millesme access brought ( not upgraded one but paid for ) I have stayed twice last year in this hotel and I have a slightly different opinion from my last review. The checkin was interesting. I have two rooms booked and all of us have the same names. I don’t take extra beds for my kids and generally tend to splurge on two rooms now that they have grown however while booking I specified I need rooms next to each other or near each other but when I was checking in they informed me the rooms were on different floors which is strange. When I said no not acceptable the checkin people looked surprised and I looked surprised myself. To cut the long story short it was sorted in about 30 minutes. However the rooms were far from each other and that was a bit of hassle but was fine. Of course like last time despite being a high status on Accor we were offered no upgrades or anything. This property for the third time now offers nothing extra.l in my case and cannot comment on others. I’ll begin with pros and cons. Pros The staff in the lounge is excellent. Special mention to Mariela and Nok. They are brilliant. The food is very good here in the evening cocktail time. Bed is very comfortable and sleep quality is good. The lady at checkin Khaow is super and she is very chatty. Breakfast Jules als very polite. I gave an extra star just for the people mentioned here. Location is excellent. Cons. The breakfast is now surprisingly very average and service is pretty poor. It’s delayed. The people serving in general are tired and uninterested. If you ask them for coffee in my case all three days in a row now the coffee is taken out of the machine in a rush. Have a look at the picture. Tastes average and presentation is horrible. Also takes fifteen minutes to get to your table. Breakfast in the lounge is no good either. Ala carte menu fancy but the steak and eggs pathetic. They have paper tissues at breakfast in the bellasera. That says and sums it all !! I pointed this out to the very polite Jules and she acknowledged and of course would convey this. Room service is average. We had a small plate of fruit and nuts that have not been changed or topped up in all four days. I saw them keep desert in other rooms next to us all days and once I even jokingly asked them why does it take to get these little treats. The classic I don’t understand English or what you said smile and I did jot bother completing my conversation or question. The banging of the exit door just out side my room was annoying at five thirty in the morning and the doorbells and sound insulation from guests next door was absolutely horrendous. Now the rooms are slightly tired and I can understand from the back to back guests coming in and going it tends to show wear. However I stayed at another hotel last year alongside this one same like now and the quality of hotel and room and service was absolutely phenomenal. All in all a great hotel but the lack of anyone coming and asking a returning guest for there feedback or in general a letter in the room or some sort of extra but really put me off. Travelling to so many hotels and cities around the world I put in some serious mileage in travel and honestly I just expected a lot more from this one but I remain a bit disappointed. Once again it’s just constructive criticism from a traveller returning to a hotel third time. I am having a comfortable stay and I have no major negatives but I can see some much better options in the city for the money they charge in general. For Accor members this is a great choice absolutely. A few pictures of the stay.

Sofitel Staff at the front door are fantastic. Khaow, Tony, Boy, Palm, Pete & Kevin do a great job. My room was great too. Serviced twice daily. The room controls are a bit weird using a problematic tablet, but not to bad. Drinks on the rooftop was a great way to finish the day. The area around the hotel is very busy with many other bars and restaurants and clubs to go to.

Excellent staff service like khaov..very accommodating to the costumers like us.. clean room service as well…the food is excellent as well.

Wonderful hotel, very warm and friendly staff (especially Mr. Nopphon and Ms. Mira). The hotel prepared a special surprise, knowing that I was celebrating my wedding anniversary. The team really has high standard for the service, the room is also really beautiful and modern. Loved the Karl Lagerfeld bath amenities, a new and unexpected brand honestly (usually Sofitel uses Balmain or Lanvin). The spa, highly recommended. Conclusion: worth every penny you spent at this beautiful hotel

We are staying at this hotel right now. Our room on the 23rd floor is a junior suite which is nicely laid out and a decent size. Most importantly, the king size bed is comfy with gorgeous pillows and duvet. In certain respects, the hotel is showing its age a bit - the iPad system for tv/heating and lighting is old fashioned now and it doesn’t control the curtains which don’t open and close particularly easily. Good shower but only a single basin. With this room we had access to Club Millesime. This is a fantastic space with truly excellent staff. The free evening drinks and food from 5-7pm pretty much negated any need for dinner. We went on to have further drinks one floor up (32nd floor) on the outdoor terrace with fantastic views. The pool area on the 9th floor has seating for about 30 and we have soent a few enjoyable hours there. The pool is a good length and “refreshing”! Our room is about £300/US$400 a night and i think that is good value. So overall, recommended!