The St. Regis Bangkok

Oh what a disappointment we always thought St.Regis was going to be this amazing service and hotel . And sadly it was neither of those.The room is small even though we got an upgrade. The sheets had stains and they were ripped. The towels had little animals and were dirty. And even though we showed them Photos didn’t give us anything to make up for it . Except the bear that I requested and to take our luggage to the Rosewood which I recommended 100%. The service here was terrible in every way . When you called for something it took a long time, at the restaurants they barely attended to you . Very disappointingly The American Express gift was fruit and 2 cookies. The room is noisy because of the metro and the motorcycles. They didn’t want to honor our American Express credit . We had to talk to a manager to get it. It was a very sad experience.

The breakfast at the St. Regis Bangkok was exceptional. The food quality was top-tier, but what really stood out was the service. Ms. Mew went above and beyond to make sure everything was perfect, checking in with genuine care and attention. Her professionalism and warmth made the whole experience feel special. Highly recommend starting your morning here — it’s worth it.

Lovely hotel, great breakfast with a huge fresh fruit selection, friendly staff, and very clean room. The hotel gives u access to BTS public transport, is walking distance from the central mall, has a Zumi bar on the ground floor! Not a big fan of their one star Michelin restaurant but loved the coffee shop next to it

The ambience was divine, service - spectacular. The attention to detail was outstanding, with service crew being extremely switched on and attuned to guests’ needs. The service standards by each member of staff from front to back of house were impressive. Our stay has left us with fond memories and we look forward to going back again soon

I’d rate our stay at The St. Regis Bangkok a solid 3 out of 5. The property itself is perfectly pleasant but not especially memorable. The gym and pool on the 15th floor are serviceable but feel undersized for a hotel of this scale. At peak times both spaces get quite crowded, and the fitness equipment is basic and a bit dated. A few things weren’t working properly (for example, some treadmill buttons), though nothing so serious that you couldn’t work around it. On the elite recognition side, everything was technically correct but felt very “by the book.” We booked through The Edit by Chase and are also Marriott Platinum, both of which include an upgrade if available. We had already booked a Grand Deluxe room (not the base category) and received no upgrade or even a mention of it at check-in. Our rate and status both include breakfast, but on the morning of arrival we were told our room wouldn’t be ready until the standard 3 p.m. check-in time. That was fine, but when my companion grabbed a piece of fruit and a muffin from the breakfast buffet, the hotel added a ~$32 charge. It’s within policy — you’re not technically entitled to breakfast on arrival day — but many similar properties would quietly waive that charge or offer a small gesture when they can’t provide early check-in or an upgrade. The overall attitude feels like “deliver the minimum promised, nothing more.” Service in the bars and restaurants was also mixed. We had drinks in the lobby lounge and struggled to get a server’s attention more than once. When the cocktails did arrive, they were underwhelming and a bit watery — not what you’d expect from a hotel positioning itself at this level. There are definite bright spots. The butler service was excellent: responsive, proactive, and genuinely helpful throughout our stay. There’s also Zuma on the ground floor, which draws a lively, clubby crowd and adds some energy to the property. Overall, this is a perfectly adequate place to stay in Bangkok, especially if you value predictability and are loyal to Marriott. It has the feel of a “generic luxury factory”: polished enough, consistent enough, but without much warmth or sense of real hospitality. If you’re looking for an efficient, branded experience where everything is more or less as expected — for better and for worse — the St. Regis will do the job.