The St. Regis Bangkok

We stayed at the St. Regis during the Christmas and New Year’s period, a time when service standards and organization are especially important, given the increased occupancy and higher seasonal rates. Unfortunately, our overall experience did not meet the standards we would expect from a high-level five-star property. There were several issues with billing and accounting, including mixed-up charges and follow-up requests even after matters had already been clarified with hotel management. This created unnecessary stress and gave the impression of a lack of internal coordination. While staying with children, we felt uncomfortable on multiple occasions. The children were not particularly loud, yet we were repeatedly asked to keep them quiet, including during daytime hours. This made us feel unwelcome and was surprising in a hotel that positions itself as family-friendly. Pool staff interactions were also less welcoming than expected, and overall service felt inconsistent, especially considering the festive holiday period. We travel frequently and regularly stay in top-tier hotels. While some individual staff members tried to be helpful, the overall organization and guest handling during the busy Christmas and New Year season clearly need improvement. We hope management takes this feedback constructively and uses it to improve internal processes and guest experience during peak holiday periods.

Atmosphere is serene and clean. Lovely views from the top floors. Pleasantly surprised by a fantastic new years lunch buffet with fantastic staff & a superb selection. Special note to Ms.Mew at Viu restaurant; thank you!!

Nice to see that the hotel reflect the quality and standards that one would expect with a St. Regis. We spent 4 nights in two rooms. Ambassador elite benefits were respected. I tried to use Suite Night Upgrades but they were not accepted. I found it odd that the hotel emailed me for a paid upgrade option but would not take a suite upgrade. Other than that, everything was excellent - breakfast, bar, cocktails, restaurant options, concierge, and bell staff were all top notch. We had lunch at the Mandarin Hotel by the river (which o recommend), and I was happy that we chose the St Regis. Keep up the great work!! Thank you!

I had the opportunity to dine at this buffet, and overall it was a wonderful experience. The food was delicious and of high quality. The salmon was fresh, sweet, and flavorful, while the tuna was aromatic and very tender. The giant squid was also well prepared, with a great taste and not chewy at all. The seafood dipping sauce was excellent, with a perfect balance of sour, salty, and sweet flavors. The crab meat was fresh and naturally sweet. The ice cream was delicious, especially when paired with soft, fluffy bread, which complemented each other very well. The desserts were equally impressive, with rich and aromatic chocolate flavors. Overall, the food was outstanding, and the service was also very good, making the dining experience truly enjoyable.

Oh what a disappointment we always thought St.Regis was going to be this amazing service and hotel . And sadly it was neither of those.The room is small even though we got an upgrade. The sheets had stains and they were ripped. The towels had little animals and were dirty. And even though we showed them Photos didn’t give us anything to make up for it . Except the bear that I requested and to take our luggage to the Rosewood which I recommended 100%. The service here was terrible in every way . When you called for something it took a long time, at the restaurants they barely attended to you . Very disappointingly The American Express gift was fruit and 2 cookies. The room is noisy because of the metro and the motorcycles. They didn’t want to honor our American Express credit . We had to talk to a manager to get it. It was a very sad experience.