ABaC Barcelona

The hotel may look great on the surface, but the service was absolutely terrible. From start to finish, the staff seemed indifferent and unhelpful — everything about the experience felt like they simply didn’t care if guests ever returned. I definitely won’t.

This is definitely not a five star hotel!! 1) The staff was very rude. 2) Corridors didn’t have the carpets and you could hear people walking. Also extremely uncomfortable bathroom. 3) Very thin walls and noise. 4) Room was very small and old. No not book this hotel if you don’t want to waste your money.

This is the worsted hotel I have been, it’s not luxury and even not 5 stars hotel, maximum 3 star hotel. We booked 2 rooms in this hotel, after check in we tried to negotiate with hotel refund, because it’s very old, rooms are in worst condition, I will post photo and video of this hotel which we have. In the room was too cold (we was with a baby), in bathroom there was anywhere fungus and small bugs was running there around. Price they charged per night was 700 eur per night, and they don’t want to refund sum!!! We was there 2 hours and blocked another 5 star hotel which is really 5 stars. Please consider star rating, it must be lowered. They cheat all clients!!!

Wonderful experience. We loved the entire experience here. Super friendly and helpful staff. They are as helpful or as hand off as you wish. We prefer hands off. Our suite with terrace and hot tub was super comfortable. All information requested was acted on. Our gastronomical experience at the restaurant was one of the best experiences we have had in Spain and we have had many. The spa and pool was amazing for us as there was always availability. This hotel is understated, zen and not for everyone but that’s why we loved it. Will be back. Good local restaurants nearby.

This should not be a 5 star hotel! Great restaurant & nice looking property, but 80% of the attention is given to the restaurant and not the hotel. EXAMPLES: 1- They offer room service (as expected at any 5 star hotel) but frequently tell you the kitchen staff is too busy with the restaurant to be able to provide room service. So there really is no reliable room service. 2- One arrives at the hotel and there is no one to help you with your luggage! 3- Front desk staff and reception staff members are clueless regarding what great service means.