El Palace

I write reviews when a place is particularly bad or exceptional. This was a particularly bad experience. Stayed here in this hotel for 4 nights in September through the Fine Hotels Program. I’ve stayed in other fine hotels and don’t expect too much just because of a credit card program but hospitality is literally the most important part of a hotel experience. Expected a lot from leading hotel. Rude front desk staff. We came early after a long flight. They were not welcoming. Treated like checking at holiday inn. Sounded exasperated and breathed a sigh of relief that was audible when we said we would not be using late check out. AC did not work in room effectively - we needed a fan. Apologized with a 10 euro bottle of wine and a bit of dessert, Good location and great service at the buffet. Nice rooftop pool and food. Buffet in it self was marginal- apart from jamon Iberico. First impressions matter. 2 stars.

⭐⭐⭐⭐⭐ Exceptional Stay at El Palace Barcelona Our recent stay at El Palace Barcelona was truly exceptional. From the moment we arrived, the level of service and attention to detail reflected everything you would expect from a world-class five-star hotel. A very special recognition goes to Miss Elisa from Guest Experience, who was absolutely amazing. She went above and beyond throughout our stay, making every effort to ensure we were comfortable, well taken care of, and having the best possible experience. Her warmth, professionalism, and genuine dedication to her guests are a wonderful reflection of the hospitality at El Palace. We also have to recognize Nacho at the Rooftop, who was outstanding! He made sure we were always well hydrated, well fed, and enjoying ourselves. His attentive and friendly service made our time on the rooftop even more memorable. We also thoroughly enjoyed Amar Barcelona. The restaurant manages to be understated yet elegant, with a beautiful atmosphere and delicious, flavorful food. It was a wonderful dining experience and complemented our stay perfectly. What really distinguishes El Palace Barcelona is its people. The beautiful surroundings and elegance of the hotel are impressive, but it is the exceptional hospitality and personalized service that make you want to return. Thank you to Elisa, Nacho, and the entire El Palace team for making our visit so special. This is five-star hospitality at its finest, and we look forward to returning!

5 stars for sure, gorgeous hotel, great location, friendly staff. Rooftop bar/pool is lovely. I would definitely stay again.

9/10. Loved this hotel. Almost everything about this hotel feels like old money. I loved it. The only thing I didn’t like was the rooftop restaurant. The service was mediocre but the food was good once you received it. Be aware though. If you pay at your table, you may be charged again at check out. No fear though, if it happens to you, make sure you have a screenshot of the charge as well as the time it was charged. The reception will make it right once you provide a screenshot with no questions asked. They were very polite about that dispute. The concierge was top tier! Everyone was extremely polite and friendly. They helped us so much with everything without it feeling like a burden.

One of the most memorable stay for me in Europe since Le Bristol in Paris. One of the best checkin experiences ever thanks to a very welcoming staff (Mr Ahmad) and rest of the team. Concierge gave us with great recommendations for dinner and helped us reserve. Great breakfast buffet. And hotel stands true the the word “Palace” in terms of service, cleanliness and politeness from everyone around here. Thanks and until next time