Eurostars Grand Marina Hotel
Barcelona, Spain
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About the Hotel
With its exceptional architecture reminiscent of the bridge of a large ship, Eurostars Grand Marina Hotel is one of Barcelonaâ€(TM)s most compelling monuments. This welcoming retreat sits in the World Trade Center leisure and business complex in the heart of Port Vell, with superb views of the sea. A significant art collection is displayed throughout, adding an avant-garde flair to the lively Spanish ambience. You can laze at the outdoor pool and gaze over the city or savor Mediterranean flavors at Sea Breeze.
Location
Eurostars Grand Marina Hotel
Moll de Barcelona
Barcelona, Spain
08039
Nearest Airport: BCN
Features and Amenities
- In-Room Amenities
- Direct Dial Telephones
- Hair Dryers
- In-Room Safes
- Mini Bar
- Satellite Television
- Nearby
- Shopping
- Interests
- City
Reviews for Eurostars Grand Marina Hotel
Absolutely terrible.
This is advertised as a 5 star hotel - it clearly is not. My wife and I entered the hotel and it was chaos. Guests all over reception with no queue in place, and disinterested staff. Once we did check in (it took 55 minutes) we were assigned a room. As soon as we opened the door it reeked of cigarette smoke. Absolutely disgusting. On returning to reception, I had to wait a further 50 minutes to explain the smell and to confirm that the hotel was a non-smoking room. I was assured that it was, however, the gentleman on reception informed me that if guests wished to smoke, he 'could not stop them???' We were then assigned another room that reeked of cigarette smoke. My wife became very upset, and now the clothes we were wearing smelt of cigarette ash. There is clearly a sign in the room that states you will be fined if you are cought smoking in the room. This is not backed up which is just appalling. Here in the states we enforce that policy, and guests simply do not smoke in the rooms as it is against the law. I have written to the hotel, but have not even had a response. 5 star hotel ? Absolutely not. I will be charging my card back for a full refund. Total disgrace. The fact that managment do not respond on here to reviews speaks volumes.
Mark W
Room for improvement
The hotel is well situated and comfortable enough. Rooms are large and clean but a little dated, with a small baclony. If you are facing opposite the world trade centre which seems to encompass the hotel at the rear, it’s very noisy early in the morning with workers going about their day. Pool is very small but food at the pool bar is good and the ladies that run it are doing an amazing job. Front desk experiences were a mixed bag. Some people are clearly not happy in their role, considering they are front of house, they are rude, abrupt and seem insincere. The room issued to us was 1 large bed when id booked 3 beds for my sons and I. They quickly moved us but felt we we’re being awkward by addressing the mistake. A bottle of red wine was sent to our room. Recieved with thanks. We chose to eat at the main restaurant one evening but the service was shockingly slow, we waited for 30 minutes before being asked to order food, we hadn’t even been offered water or drinks at this point. I feel it was under staffed and not the fault of the wait staff who was managing the cocktail bar and the restaurant alone. There were just 3 family’s dining that evening. I’d hate to see it busy. In addition, the food that did arrive was very nice and I enjoyed the meal. Overall a frosty feel to the place, some staff above their station and missing a smile and some warmth. Food ok, breakfast not worth €25 but nice enough with lots of choice. Mini bar well stocked but expensive. Won’t return here but enjoyed our stay with no major issues.
897cheries
Appalling service, Room wasn't safe. Management responded with lies.
Extremely disappointed with the issues I encountered and even more so with the response and service I received while I was there and since I left. If my issue had been sorted at the start, or someone had communicated with me while I was at the hotel as I requested, this could have been sorted very easily and without misunderstanding. Instead they waited until I had checked out and left and then sent me response with outright lies from the management. I arrived Tuesday 20th of May, the door to the balcony could not be locked at all. After a very long call to reception they sent up the security guard with tools to open up the safe. When I showed him what the issue was, he agreed that the door could not be locked. when we had a look, he realised that the metal bracket that sits inside the door for the mechanism to lock, wasn't there at all. He said that he would send maintenance to the room to sort it, and if it couldn't be fixed then we would be moved rooms as it was a safety concern. I will add at this time that I was with my 8 year old son. We went out for the day and was told that maintenance would fix it while we were out. When we returned to the hotel that night, there was a card on the table from maintenance saying that they had been in the room and fixed the problem which I accepted and we went to sleep. In the morning of the 21st when I went out on to the balcony I realised that the issue had not been sorted, and literally nothing had been done to the door. It was still open & unable to be locked. The metal bracket hadn't been attached, there was no safety latch. So we had gone out for the evening and then slept the night in a room that was not secure. That morning before breakfast I took the card down to reception and informed them that nothing had been done and the door was still unable to be locked. They said that they would sort it with maintenance. Again we went out for the day. When we came back that evening, I tried to open the door to see if it had been fixed and the door could not open at all. On the door there is a button to push up or down depending on whether you want to open or lock the door, with green and red at either end so very straight forward. No matter what I did, the door could not open at all, it was bolted closed meaning that we could not access the balcony at all. it was bolted closed! I informed reception and they said that they would send someone to fix it, this never happened! The following day on the 22nd, I again informed them that it had not yet been fixed, they said that they would send someone within half an hour, nearly 2 hours later, no one had been to my room. When I then sent an email with my complaint, I had a phone call from reception and a maintenance man at my door within 5 minutes, I know that this was only because of my email because the receptionist told me that she had been sent my email. At this time the maintenance man had a look at the door and literally had to break the bolt off the door in order to open it, the bolt flew across the room. He then fitted the metal bracket inside the door which was all that was wrong in the 1st place, a job that took him literally 5 minutes. I told the receptionist that yes it had been fixed but I was far from happy and my request for a partial refund was still valid. That evening I had a knock at the door and room service had been sent to my room with a bread and meat paddle and a bottle of red wine with a card apologising for the service that I had received. While the gesture is appreciated, I don't eat bread or the meat that was sent and I don't drink red wine, furthermore I was with my 8 year old son, so drinking a bottle of wine to myself would not have been appropriate so the gesture did nothing for me. I booked the room with a balcony because I wanted to be able to use the balcony and enjoy it with my son. But as a standard I expected a secure room. Instead I had a room that was unsecure for the first day and night, I then had a door that was bolted shut for the 2nd, wasted over 2 hours of my holiday stuck in my room waiting for a maintenance man and then to top it off, got a reply from the management (after I had left despite asking to speak to them multiple times while I was there) about a safety latch being installed which is completely untrue and then a response about being able to get to the balcony through a window..... If you are supposed to access the balcony through a window, which is ridiculous, why would you have a door? The problem was fixed within 5 minutes, had this been done on the 20th when I 1st raised the issue, there would be no problem. however I have consistently received poor service in regards to this issue. When I asked for a partial refund due to not having a safe room and then not being able to use the balcony, I received a response from the hotel with a timeline of events that were completely untrue with lies talking about a safety latch. I am horrified at my experience and will never give this group a penny of my money again.
Z750VIashleym - Nottingham, United Kingdom
Not happy that there seem to be no manager around around.
Not very impressed!Came here to use the pool and found out yesterday,we couldn’t.The staff was not very apologetic about it.No proper apology.Today,we went up thinking it closed at 8 pm.Ordered a drink and within minutes some came over to us and the people around us to say that there was an event on and the pool area would closed at 6 pm.Rediculous!On our way out,I asked the old guy at the desk can I speak to a manager and was told…there was no manager around.Told him the problem.Said he will pass it on.We leave on Sunday……so they have enough t8me to redeem themselves.
Marcella P
Wonderful hotel
We started off our trip to Spain at a hotel in Mataro, and it was a disaster. Very rude people at that hotel, so we checked out early and booked a room for the rest of our stay at this hotel, and it was 1000% better! Everyone here was very kind, and we thoroughly enjoyed our stay here. We had a suite that overlooked the harbor, and the room was great. All the people working, from the front desk to the pool bar to the restaurant and the breakfast buffet were very nice. Especially the lady at the breakfast buffet, she got my husband coffee when she saw he was on a knee scooter and couldn't get around very well. Everyone here turned our trip into a delight when it had started out so very poorly.
345lorih - Lavon, Texas
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