Eurostars Grand Marina Hotel
Barcelona, Spain
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About the Hotel
With its exceptional architecture reminiscent of the bridge of a large ship, Eurostars Grand Marina Hotel is one of Barcelonaâ€(TM)s most compelling monuments. This welcoming retreat sits in the World Trade Center leisure and business complex in the heart of Port Vell, with superb views of the sea. A significant art collection is displayed throughout, adding an avant-garde flair to the lively Spanish ambience. You can laze at the outdoor pool and gaze over the city or savor Mediterranean flavors at Sea Breeze.
Location
Eurostars Grand Marina Hotel
Moll de Barcelona
Barcelona, Spain
08039
Nearest Airport: BCN
Features and Amenities
- In-Room Amenities
- Direct Dial Telephones
- Hair Dryers
- In-Room Safes
- Mini Bar
- Satellite Television
- Nearby
- Shopping
- Interests
- City
Reviews for Eurostars Grand Marina Hotel
The Perfect Stay in Barcelona, Spain
Mariona is exceptional!! She was just amazing. She went above and beyond to ensure our welcome and stay was awesome. This is the first hotel I've experience OUTSTANDING guest service from the front desk. The entire staff was great. Mariona stands out. I am a travel agent. We will be back and I will refer my clients to this hotel when visiting Barcelona. The location is PERFECT! The rooms were PERFECT and CLEAN!! The atmosphere is PERFECT!! Love it!! Thank you so much!!!
Roschelle S - Jonesboro, Georgia
excellent hotel front desk need up date
Horrible experience at the Front Desk of Eurostar Gran Marina Barcelona. My experience overall was good. However, I would like to inform you that Ms. MARIANA from the Front Desk represents the excellence of the hotel; she was rude and humiliated me by saying that I wanted to take advantage of the broken chair for handicapped individuals in the bathroom, which I went to complain about because I had already had an accident in another hotel with a broken chair to obtain a free breakfast, and I have photos of everything. She is very arrogant and should not be the face of that hotel. Several days later, she told me that to avoid my complaint, they had already given me the breakfast and to see how it would not harm my work. I did not respond to her because she is a woman... after my 2 MONTH vacation in Spain, I returned to Miami with that unpleasant memory... I loved the hotel, and everyone in general was very attentive and respectful, and I want to mention their names: Paloma, Edgar, Ely, and the lady from Room Service.
Luis M
Good proximity to cruise terminal.
My wife and I had an overnight stay prior to commencing a cruise. Comfortable accommodation with nearby shuttle service to all cruise terminals.
Contented373 - Hobart, Australia
Finch dinner.
Great food and service.. The staff was very helpful and professional.
Stay23081144525
Very Disappointing Service Recovery for a 5-Star Hotel
I stayed at Eurostars Grand Marina in Barcelona from June 14 to June 18 for four nights, and unfortunately, my experience did not meet the standards expected from a 5-star hotel. The television in my room did not work for the first three nights of my stay. I contacted the operator several times by dialing extension 9, but each time I was met with an unhelpful response and a poor attitude. I was repeatedly told that someone would come to fix the issue, yet nothing was done. No one followed up, no one apologized, and no one seemed genuinely concerned about resolving the problem. It is unacceptable that a basic room facility remained out of service for 75% of my stay. As a paying guest, I should not have had to chase the hotel staff repeatedly for a problem that should have been addressed immediately. The only positive aspect of this situation was Mariana at the Front Desk. On my final night, she took ownership of the issue and managed to resolve it quickly. She was professional, courteous, and demonstrated the level of customer service I expected throughout my stay. Thank you, Mariana. What is even more disappointing is that despite clearly raising my concerns and requesting appropriate compensation for the inconvenience, the hotel offered nothing and did not provide any meaningful response. In many 5-star hotels, service failures of this nature are acknowledged with a sincere recovery effort. Here, my complaint was simply ignored. A luxury hotel is not judged by the absence of problems, but by how it handles them when they occur. Unfortunately, Eurostars Grand Marina failed that test. I cannot recommend this hotel based on my experience, and I sincerely hope management takes guest concerns more seriously in the future.
Suhail A
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