Hotel Arts Barcelona

I recently spent a week in Barcelona with my 79-year-old mum and my two sisters to celebrate my 50th birthday, booking the trip as an Expedia package. The Arrival & Room Mix-Up: Prior to arrival, I messaged twice through Expedia to request twin beds. Despite this, we were told at check-in that our rooms were on completely different floors (the 15th and 25th) and both had king beds. Given the hotel knew I was traveling with my sisters and elderly mother, separate floors made no sense. Fortunately, Andrea at reception was fantastic; he did his absolute best and managed to get us all on the 15th floor, though we had to accept the king beds. It's also worth noting that our second room (1508) took quite a while to be ready. The Room (Room 1509): Room 1509 was simply spectacular! It was a recently furnished, incredibly spacious, and beautifully laid-out corner room. The views of the Sagrada Familia and the partial sea views were fantastic. With great blackout blinds, an incredible bathroom, and plenty of storage, I truly cannot fault the room at all. The hotel also kindly decorated the room with rose petals and balloons for my 50th, leaving a hand-signed card and a bottle of sparkling wine, a really beautiful touch. Service & Amenities: While we had a very comfortable stay, the service was a bit hit-and-miss for a 5* establishment. On multiple days and evenings, neither the daytime housekeeping team nor the evening turndown service had any Earl Grey tea. When I called reception to request some, we either received nothing at all or were sent green tea after a long wait. We only finally received Earl Grey on our very last day. Additionally, after we finished the complimentary sparkling wine, the empty bottle and ice bucket were left in our room for a day. We eventually placed the tray outside our door, but it sat there for another day before being cleared. On a positive note, the service around the pools, in the restaurants, from the concierge, and at the front entrance where you are greeted was absolutely wonderful and exactly what you would expect from a luxury hotel. The Pools & Construction: There is currently major construction happening at the hotel. While you can see the scaffolding and cranes outside, we fortunately couldn't hear any noise or see it from our room. The adults-only pool is being "reimagined," which is definitely needed as it's very small, and the family pool was so busy you could only really stand in it to cool down rather than swim. Once the construction is finished, I'm sure the pool areas will be fabulous. Overall: A nice hotel with stunning rooms, but it just needs a tiny bit of fine-tuning on the 5* service details!

We spent 3 nights in a club level room prior to a cruise. Hotel staff contacted us prior to our arrival to arrange transportation from the airport. Our driver was there when we arrived and off we went. We arrived before check in and our room was not ready. We waited for our room in the club lounge. We were escorted to our room about 15 minutes after the official check in time. I mentioned this to the gentleman that showed us to our room and I received a surly response. His less than stellar aattitude was the only negative to my stay. The rest of the staff in the club lounge were amazing. They provided recommendations for things to do while in Barcelona and were eager to answer all questions. A special shout out to Lorenzo and Ian for their recommendations. The location of the hotel can not be beat as it is right on the waterfront. There were amazing views of the city and the sea. The rooms were a nice size. Having two sinks in the bathroom is an added bonus when you are sharing space with someone else. I would definitely stay here again.

My wife and I stayed here for four nights and had a great time. The location is perfect, right on the waterfront, with beautiful sea and city views. Special thanks to Zora from room service for her kindness and helpful Barcelona tips, and to Diego from the breakfast team for making our mornings special. Everyone was friendly and welcoming. We would definitely stay here again!

We arrived very tired and I cannot tell you how absolutely amazing Leticia is!! She is one of the managers at the front desk and she goes well above and beyond what I’ve ever experienced! She has the perfect disposition for somebody in hospitality because she is sweet and smiling, and really attempted to solve a snag that came up… !!! Leticia, Leticia, Leticia, thank you!!! She was so great about communicating with me-and continuously inquired about how our stay was going! We were there to celebrate our 40th anniversary, and we had two wonderful dinners at Marina. The fish of the day was Seabass and it was absolutely incredible. Again, the staff and management at Marina was amazing. Mattia, Francesca and Beatriz made our meals friendly and fun. They were also exemplary in their hospitality. The setting was really nice… We really liked the main pool, actually better than the infinity pool because there is a bit of construction that will hopefully be done shortly. We stayed in room 1109 and it was a beautiful spacious room, which I would highly recommend! All in all, we we had a wonderful 3 nights stay.. we loved Barcelona, and this was the perfect hotel to come back to after busy days… we really hated to leave and can’t wait to go back!!

Very high quality! We’ve been personally welcomed by the duty Manager, which doesn’t happen to often. Rooms are big, nicely designed and with beautiful view. Amazing food in the restaurant close to the pool. We had Ceviche and slowly cooked Ribs that were delicious. Pool beat to crowded, but it’s normal in this period of the year. There are many waiters at the pool, so you don’t have to wait for the order. There is one more pool for adults only, but definitively to small. And customer service - amazing! Love this place!