Hotel Arts Barcelona

The food, the service, and the location: everything was excellent! The only negative point: security. I had dinner at La Marina restaurant at Hotel Arts Barcelona. An individual and his wife, who were not staying at the hotel, came to dine there and were seated next to us. They did not know that I understood Arabic. They repeatedly discussed us until I eventually had to react and intervene myself. I find this kind of behavior completely unacceptable in a hotel of this standard. The hotel should seriously consider restricting access to non-residents and ensuring that only hotel guests and legitimate visitors can freely access the hotel. It is not normal to feel uncomfortable by people from outside the hotel like this guy and his wife. Furthermore, when leaving the hotel, security should also warn guests about the risk of pickpocketing in the surrounding area. Unfortunately, we were victims of an attempted theft ourselves and reported the incident to the police approximately 1 km from the hotel. Except the security point: this hotel is a must in Barcelona !!

THE BEST Experience. The concierge was AMAZING! Special shout out to Natalia, Valentina, and Maria!! There was another young blond girl who was super helpful and patient but I don’t remember her name! They helps with booking dinner reservations, adjusting our schedule based on your families needs. We had everything planned but with 3 kids they all wanted different things once we got there! They did it all. I even had a problem with a day trip experience we decided to do. I would not recommend taking the train!!! But they said they would help get the complaint/adjustment started! And they did especially since i don’tspeak Spanish! I really feel that they went above and beyond. Everything about this hotel is great! Breakfast was amazing experience every morning! I loved that they knew my coffee order after 1 time.

Very disappointed about my stay. The people were very nice and the room lovely but the service wasn’t worth 1700€ for 2 nights. I asked when I made my reservation for a room on the highest possible level and they gave me one on level 6 out of 30... So sad they didn’t care. And when we came back from our first day wandering in the city the whole afternoon they hadn’t cleaned the room. We had to ask for it and they asked us to wait outside the room for one hour when we wanted to be quiet in our room… Nothing dramatic but once again when you pay 1700€ for 2 nights you expect something else.

Our visit to Hotel Arts in Barcelona was incredible. A huge shout out to the entire team for making this stay special. The front desk was exceptional, the concierge ladies were so helpful, and management was on point. The level of service and hospitality made this stay special. Also, the room was stunning with views of the city and Sagrada Família. One of the best stays. Thank you!

I recently spent a week in Barcelona with my 79-year-old mum and my two sisters to celebrate my 50th birthday, booking the trip as an Expedia package. The Arrival & Room Mix-Up: Prior to arrival, I messaged twice through Expedia to request twin beds. Despite this, we were told at check-in that our rooms were on completely different floors (the 15th and 25th) and both had king beds. Given the hotel knew I was traveling with my sisters and elderly mother, separate floors made no sense. Fortunately, Andrea at reception was fantastic; he did his absolute best and managed to get us all on the 15th floor, though we had to accept the king beds. It's also worth noting that our second room (1508) took quite a while to be ready. The Room (Room 1509): Room 1509 was simply spectacular! It was a recently furnished, incredibly spacious, and beautifully laid-out corner room. The views of the Sagrada Familia and the partial sea views were fantastic. With great blackout blinds, an incredible bathroom, and plenty of storage, I truly cannot fault the room at all. The hotel also kindly decorated the room with rose petals and balloons for my 50th, leaving a hand-signed card and a bottle of sparkling wine, a really beautiful touch. Service & Amenities: While we had a very comfortable stay, the service was a bit hit-and-miss for a 5* establishment. On multiple days and evenings, neither the daytime housekeeping team nor the evening turndown service had any Earl Grey tea. When I called reception to request some, we either received nothing at all or were sent green tea after a long wait. We only finally received Earl Grey on our very last day. Additionally, after we finished the complimentary sparkling wine, the empty bottle and ice bucket were left in our room for a day. We eventually placed the tray outside our door, but it sat there for another day before being cleared. On a positive note, the service around the pools, in the restaurants, from the concierge, and at the front entrance where you are greeted was absolutely wonderful and exactly what you would expect from a luxury hotel. The Pools & Construction: There is currently major construction happening at the hotel. While you can see the scaffolding and cranes outside, we fortunately couldn't hear any noise or see it from our room. The adults-only pool is being "reimagined," which is definitely needed as it's very small, and the family pool was so busy you could only really stand in it to cool down rather than swim. Once the construction is finished, I'm sure the pool areas will be fabulous. Overall: A nice hotel with stunning rooms, but it just needs a tiny bit of fine-tuning on the 5* service details!