Hotel Gran Derby Suite

I booked the hotel through the Hilton partnership with Small Luxury Hotels (SLH). It was my first time, and will be my last. On arrival the hotel tried to charge me for breakfast even though as Hilton Diamond member it’s complementary. The room was not at all as described on the Hilton website. It said spacious separate living area, it was all in room; walk in shower, it was above a bath, bidet there wasn’t one. I queried this and a whole two hours of conversations and phone calls ensued. Including 3 staff just staring at me while I explained issue and the response - “we have no manager”. I agreed to stay one night, if they refunded my other three nights and reduced the room rate as the room I paid for is not the room I got. The reduced rate has not been honoured. The pool was tiny, only four sun loungers. They were all in use when I tried to use them. There also were no towels. The gym was awful literally a cupboard with 8kg weight as maximum - I’ve seen better in a garage. There was a used contact lens on the bathroom side by the basin, showing poor cleaning. A 4* luxury hotel?! I find that hard to believe I could not wait to leave and go to a proper Hilton hotel.

Excellent service from start to finish. Helpful, kind, multi-lingual people available every step of the way to assist with whatever we needed.

Stayed 1 night and it was great. All of the staff members were wonderful. They were welcoming and very helpful. Breakfast was delicious, room was clean and comfortable. Hotel is close to many tourist attractions, restaurants, shops and transportation, but far enough away not to be bothered by noise. 100% recommendation to friends and family for a safe and enjoyable stay.

As a Hilton gold member I expected more from a hotel that is recommended by Hilton, the best thing about the hotel are the staff they were excellent and very helpful specially Lora . The breakfast was very basic and the restaurant had no window, there is a coffee Machine in the room but-they charge me €1.50 for a coffee pod, any other Hilton I stayed they always provided tea coffee and water but not Gran derbysuite.

Wonderful time here in a wonderful location. The people and the city are so lovely. You’ll never regret staying here. LARGE ROOMS. I will definitely be back and stay here again for future work conferences and likely even bring my family here. The people in the staff are just so wonderful and so helpful.