Hotel Ohla Barcelona

From the moment we walked through the doors of Ohla Barcelona, we felt incredibly welcomed! We were greeted with delicious chocolates and cava, while our luggage was handled with such care. The hospitality was exceptional from beginning to end! Our room was absolutely wonderful! The bed was incredibly comfortable, the shower was amazing, and the bath towels felt like wrapping ourselves in fluffy blankets. And those blackout curtains worked almost too well! We slept much longer than we planned! The rooftop was equally impressive, offering breathtaking views of beautiful Barcelona. The highlight of our stay was the incredible birthday surprise the hotel arranged for me. Our room was beautifully decorated with birthday balloons, along with a delicious cake and a lovely bottle of wine. Such a thoughtful gesture that made my birthday truly unforgettable! What makes Ohla Barcelona so special is the attention to detail, genuine warmth, and exceptional hospitality. Every moment felt luxurious yet personal. Our only regret is that we couldn’t stay longer! Thank you to the entire Ohla Barcelona team for making our stay so memorable. We would return in a heartbeat!

We booked a romantic package expecting a relaxing, special experience. Unfortunately, the poor communication, lack of consideration for dietary requirements, and incredibly rude treatment from reception left us thoroughly disappointed. Breakfast was a complete letdown. As a vegan, I was disappointed by the lack of vegan options. We had booked a romantic package that included breakfast, but it took repeated effort just to understand how to arrange delivery. We were promised a phone call twice to clarify the details, but nobody ever called. When we finally got an answer, we discovered that breakfast was simply a basic selection from the regular menu, with no vegan options available. The experience at breakfast itself was no better. We were handed a menu focused on eggs, despite my dietary requirements. My partner isn't vegan, so this wasn't about expecting the hotel to cater exclusively to me; it was about providing a reasonable alternative. Nobody ever came to take our order, while older American guests seated around us appeared to receive attentive, almost royal treatment. The contrast was difficult not to notice. The late checkout situation was the final straw. Our paid package explicitly included late checkout at 14:00. Yet, at 12:00, I received an angry phone call from reception informing me that checkout was at noon. When I questioned this, I was told I was overstaying my welcome. I explained that we had paid for a package that included late checkout, only to be told that I should have called on the day to confirm it. Nobody had informed me of this supposed requirement, and frankly, it makes little sense to sell a package with a specific benefit and then expect guests to chase the hotel to ensure they receive it. The receptionist then said we would have to leave by 13:00 instead. I had to call a manager myself to resolve the issue, and the manager eventually confirmed that 14:00 was fine after all. Not once was there an apology, any genuine acknowledgement of the inconvenience, or even a basic level of friendliness. The difference in customer service was particularly noticeable. Throughout our stay, we observed what appeared to be significantly better treatment of American tourists compared with our own experience as UK/European guests. I can only speculate about the reasons, but the contrast left us wondering whether the American tipping culture influences the level of service guests receive here. Whatever the explanation, hospitality should not feel conditional on who you are or what staff think you might tip. A romantic package should make guests feel welcome, valued and looked after. Instead, we spent our stay chasing basic information, dealing with unmet expectations and resolving problems that should never have arisen in the first place. My recommendation: if you're under 50 and travelling from the UK or elsewhere in Europe, think carefully before booking this hotel. Based on our experience, I certainly wouldn't return or recommend it to others. It is not welcoming. The facilities and the package are only part of the experience. When communication and customer service are this poor, they cannot compensate for it.

An exceptional hotel in prime position for walking to multiple tourist attractions. Staff are friendly and professional, rooms are great and we loved the breakfast and turn down chocolate in the evening! Fabulous views from the rooftop and a pool. We also bought a 10 travel card from the local train station across the road. So great public transport within a short walk. Pushed our hotel budget but we did not regret that decision. Wonderful!

From making the reservation to cir last day there, the staff was absolutely impeccable. Front desk, concierge, housekeeping, wait staff...we couldn't have asked for better service! Ohla has the perfect location to explore the Gothic Quarter and is in close proximity to most major landmarks. The hotel offers a warm yet modern atmosphere, featuring a beautiful, modern rooftop pool and bar where hotel guests will always have priority. The hotel has a small gym. While it does not have a spa, it does have a sauna. The breakfast features a wide variety of breads and pastries, as well as sandwich meats, made to order breakfast staples, bacon, sausages, vegetables, fruits, and more. There is a variety of teas and a cappuccino machine and fresh coffee, as well as juices and infused water. The hotel features beautiful marble stairs which can be a bit difficult to navigate due to low lighting but there are two elevators as an alternative. The rooms are modern and comfortable. The bathroom did not have a door to the bedroom which left little privacy when taking a shower. The toilet was separated with a door from the bathroom. The door did not have a lock. Something to consider when you share a room with a friend. Other rooms may be different. The room was quiet with no noise coming in from the outside. The price per night is right on target . The Ohla is a clean and beautiful property. I absolutely loved my stay at the Ohla and in Barcelona, and will definitely be back!

The service was outstanding at all times from the front desk, Michael in the restaurant and especially a very special individual Rafael who was always there for my wife and I from the minute we arrived until the time we left!! Kudos to the outstanding experience team of Raquel and Ariadna whose speedy and knowledgeable responses helped me plan this vacation from home! The location of the hotel was excellent! The hotel had a unique artistic design!!