Hotel Sofia

We stayed at the grand Hyatt for a total of 4 nights. We were extremely impressed with the cleanliness and modern decor of the hotel. The staff at reception were extremely friendly and couldn’t do enough for us. They acknowledged multiple special occasions we were celebrating aswell as giving us a complementary late checkout and our room was ready promptly upon arrival. The spa was amazing, however it was slightly pricey considering we were hotel residents ( 40 euros pp for one hr and a half ). We would not recommend the rooftop bar, which we visited on two occasions during our stay. The first night we arrived they told us last orders had already passed and the staff were laughing amongst themselves whilst telling us this even though the opening hrs stated otherwise. On the second visit we were extremely disappointed as we were seated and waited 15 mins whilst watching staff socialise and smoke with guests at the table next to us. We made eye contact multiple times to ensure they knew we were there and ready to order, they proceeded to ignore that we were there and when we left to walk out after being ignored for so long the staff once again just watched us leave and laugh amongst themselves. We were incredibly disappointed and would not recommend the rooftop bar for future guests.

We arrived the afternoon and the check in was very smooth. The room is decent and modern, the shower is great too! Give a shout out to front office staff andrauil he is super friendly and welcoming. The breakfast is wide of options and good attentive service. I enjoy it a lot!

افضل مكان للسكن لمشاهدة مباريات برشلونة في الكامب نو ، حيث يمكنك الذهاب للكامب نو مشياً على الأقدام من دون الحاجة إلى وسيلة نقل مثل الباصات أو سيارات الأجرة

I stayed here for four nights while attending a destination wedding — both families and dozens of guests stayed at this property, and most shared the same complaints. What should have been a joyful experience turned into a frustrating stay due to the hotel’s sheer lack of quality and care. Restaurant – 1MPAR: Service was consistently poor. Morning buffet food sat for hours under heat lamps, lukewarm at best and stone cold by the time it reached your plate. Staff were indifferent — no one cared if guests asked for freshly made eggs or a hot meal. During dinner, especially at a vegetarian-only event, the food was downright terrible: cold pasta, stale bread, and watery drinks. The chefs and waitstaff seemed completely disengaged, showing no pride or attention to the guests. Hotel Room Experience: The room was dark, poorly lit, and unwelcoming. After dusk, you could barely see enough to read or work. The bathroom emitted a nauseating stench of sewage every afternoon — a foul mix of methane and hydrogen sulfide that spread into the entire room, even when the bathroom hadn’t been used. Complaints went nowhere; housekeeping sprayed air fresheners instead of fixing the issue. Overall Impression: For a property carrying the Grand Hyatt name, this was an embarrassment. Between the indifferent staff, awful food, lack of cleanliness, and sewer odors, the experience was closer to a rundown motel than a luxury hotel. The management’s apathy during a large wedding group stay was especially disappointing. Verdict: A five-star brand delivering one-star performance. Would never stay here again — and would strongly advise future guests to look elsewhere.

Grand Hyatt Barcelona should have a variety of breakfast served and not the same menu daily. It's halal option is limited.