Hotel Sofia

A really cool hotel. Vibes at the pool were on point. Aperol spritz.

We stayed at Grand Hyatt Barcelona for three days after a cruise trip, the hotel location is very good, can walk to malls and may eateries nearby, taxi cost 15-20 euro to most attractions and train station. Room are nice, the lounge is ok, but breakfast is very good. We did not use the pool and check in process was very slow and the staff some are good and some are very bad. we spent almost 40 mins to figure out combine a reservation, they asked me to call the headquarter, etc. finally evening staff took 5 mins took care the problem. Also, the elevator setting is very inconvenient, you can't go to other floors instead you have to go to lobby then go to lounge on 18th floor or other floors.

One of the worse hotels that I have experienced for customer service. Excessive check in time and broken items in my room that were reported and nobody came to even look at. I’ve had better customer services from a premier inn. This hotel is far from 5star. Save your money and book elsewhere.

A 5-star Biohazard Nightmare! Sewage, Gas Stench, and Corrupt Management. Our family vacation turned into an absolute nightmare at Grand Hyatt Barcelona. We booked two separate rooms (315 and 328) for 5 nights, and we were subjected to a severe biological hazard.From the very first night, the entire 3rd-floor hallway and our living spaces were filled with a toxic, unbearable stench of raw sewage, gas, and human feces. This horrific odor disappeared in the morning but returned aggressively every single night, making it impossible to breathe or sleep. We know for a fact that several other guests staying on the same floor complained to the reception about the exact same horrific stench in the hallway.We went down to the reception every single day to report this distress. Every single day, a different staff member lied to our faces, promising it would be fixed or that we would be moved. Absolutely nothing was done. They trapped us financially because we had paid for the entire stay in advance. If we hadn't prepaid, we would have run away on day one.When we checked out, the Director of Front of House, Mayte Rabanal, tried to cover up the issue. She explicitly admitted in an email that her team only does inspections during the day, meaning they deliberately avoided checking the rooms during the night when the stench actually occurred!Although management was forced to sign our official government complaint form (Hoja de Reclamación) and documented "quejas olores" (odor complaints) on our invoice, the hotel and Hyatt Corporate (Case CAS6682325) refused to issue a full refund, offering a miserable 1-night credit instead.This is not a 5-star standard; it is a severe health violation and total deception. Do not stay at this hotel. They will take your money and force your family to sleep in toxic human waste fumes. We have officially submitted this case to the Catalan Tourism Board and the Spanish Consumer Protection Agency for a full legal investigation. Stay away!

We had a wonderful stay at the Grand Hyatt Barcelona from check-in to check-out. The guy who checked us in was very kind and responsive, I think it was Adrian. The room was spacious and cozy, the cleaning was impeccable, the breakfast was varied, the ending with Cava made it even more pleasant, the hostesses were very kind, the service was pleasant. The hotel is quiet and peaceful, Thank you for everything, we will see you again