If you want to sleep on the basement for 500 Eur per night you need to choose this hotel. When we arrived in the middle of the night, tired from long trip we received the room where the window was block "due to security reason was written" and you actually see the shoes of the people walking on the sidewalk" because the room was in the basement, everyone can see your room from sidewalk. After 5 minutes we booked Nobu hotel suite which is close by and definitely better choice. The first night in the Intercontinental was charged as a cancelation fee. They had rooms available online but they do not offer anything else even paid upgrade. If you would like to stay in refurbished old hotel with ZERO customer experience you should choose Intercontinental. If you would like to choose 5* hotel where room does not look like basement you should go to NOBU. Also the rooms in Intercontinental does not look good and expensive, cheap materials, cheap linen, small rooms, everywhere fake calacata tiles - it looks like cheap 3* hotel in Bangkok. Check the tripadvisor reviews before go to this basement.

I stayed here during August 2023 and it was very unpleasant. Whilst the hotel looks beautiful and the rooms are spacious, the service is terrible and the hygiene also. I had 3 major issues during my stay. The first issue was that the staff have no sense of boundary. My wife was in the room changing and a staff member used their key card to unlock the door and walked straight into the room and when she saw my wife there, she ran back out. There was no knock, or anything. This really played on my wife’s anxiety as she no longer felt safe and secure there if anyone can walk in. We don’t know if she came in to steal something or what but she never returned after that. I immediately reported this to the hotel manager when I got back that day. This was totally unacceptable. The second issue was that the hygiene was very poor. The first room we checked into, the shower was dirty and still had remains of hair which I had taken a photo of. The last issue we had was that we had found 2 cockroaches in our room. This again was totally unacceptable. I immediately told the reception and we wanted to move room again due to uncleanliness. I have attached a photo of this also. I spoke with the manager who only apologised and offered free entry to the SPA for the two of us and mentioned that she would add 40,000 complimentary points to my IHG ONE Rewards account. Upon reviewing this now, she never added the points and does not remember saying this. I would never return back to this hotel due to the lack of safety from staff and cockroaches found in the rooms.

Excellent again and this is the second year I am returning to this wonderful hotel. The concierge at the lounge , Gloria, made a big difference and helped us on impossible task. Very pleasant, cheerful and helpful . What more can I one ask for . We’ll come back for sure. Close to 2 main museums and the restaurant is good. Spa is also fantastic . Just magnificent!

Beautiful hotel, delicious breakfast, great view from the roof top. Food is top notch, cozy club lounge and the teams at reception and club lounge are amazing, especially Ms. Elizabeth the club lounge manager, she made our stay, and will definitely be back! Thank you, Eliza, for your professionalism, patience and kindness, you are a star.

Everything was great. Room was clean, everyone was kind and they had great breakfast. The hotel has a great rooftop and I highly recommend to visit there while you stay. It’s close to everywhere. I would def. come back for my next barcelona trip.