Kimpton Vividora Hotel

We rarely write reviews but coming here for our anniversary, we’ve never been more disappointed in the Kimpton. Do not stay here! We arrived at noon after landing, having called in beforehand for early check in and on IHG app informing of our arrival time (we have IHG Diamond Status + booked on Chase Edit). They said no rooms were ready and they would text when it was. We leave to a cafe to wait, we keep waiting and we come back at 3 PM for the front desk to be like oh yeah your room has been ready! Here’s the key. ??? No text or contact. If we hadn’t come back we would still be waiting and waiting. Okay whatever, get us to our room after our long overseas travel. We go up to our room and guess what - there are stranger’s suitcases and bags filled in it by the bed - WHAT! On top of that, at the door was MY backpack in it mixed in with 3 other backpacks of other peoples! Are you kidding?? How can they be so irresponsible with our luggage? Whose stuff is in our room? Did they give our actual luggage to someone else? They could’ve given my backpack to another room as well. The least I would expect is for them to take care of our stuff whilst we had to wait. We go back down and they are barely caring about this situation. They go and take all the other people’s stuff out of our room and then finally find our correct luggage, and told us we’d still have to stay in that room because they can’t offer anything else (we have no idea who’s been in there and other peoples stuff was everywhere). We finally get in the room with no strangers stuff. We find there are gross stains on switches, there’s hairs on the hairdryer, and the shower water leaks out to the floor after each use, creating a damp puddle area. This is supposed to be a 5 star hotel!!! They do provide alcohol wipes at the sink (I guess so you can clean everything yourself) The walls are THIN. I can hear everything my neighbor is doing, shutting their doors/closets moving around, talking. Your balcony (which we paid extra for) is not private. Our neighbors would literally step into ours unannounced with clear view into our room - a major privacy issue (pics attached). The first morning housekeeping walked into our room and turned the lights on without knocking, scaring the crap out of us. We told them to come back in an hour when we would be gone, but 15 minutes later 3 different people knocked again and again and tried to come in again. The 4th time someone knocked it was a staff asking if he had received our luggage yet. What? We’ve been here for a day. Just a nuisance. To add insult to injury, our friends who have the same status and Chase credit who we ran into at check-in, received welcome drinks + the credit voucher when they checked in, where we received neither (the Chase Edit offers the voucher, it’s not optional). No explanation as to why we got different treatment. Just completely inconsistent service and zero extra care offered for all the mistakes and inconveniences. Out of all the options in Barcelona I am so so so disappointed I picked this hotel.

Located in the old quarter, the Hotel is in the middle of tourist activity. The rooms are thoughtfully designed and equipped (thanks for the yoga mat!) but can run smallish. I appreciated the inner courtyard view because it was quiet. The rooftop pool bar and restaurant is a haven from the hustle and bustle of the city and city view. The restaurant Fauna serves an ample hot and cold breakfast buffet with served specialties. The staff is uniformly friendly and helpful. A downside is that only pod coffee is served here; no real espresso even in all food and bar outlets.

When searching for a hotel in an unfamiliar place I dig in deep to ensure we’ll have an enjoyable stay. This hotel went beyond our expectations. From the glass of Cava upon arrival, that we enjoyed while checking in, to our room being ready VERY early, we were made to feel like special guests. The staff were friendly and welcoming, the room was clean and comfortable! We included the daily breakfast in our stay and it was lovely - a perfect mix of options to get your day started with a taste of the region. The room (king with balcony) was spacious enough for two to prepare for a day of sightseeing, relax later and prepare for the evening and get a good night’s sleep. The shower was awesome! Amenities are plentiful and they supply almost anything you may have forgotten to pack. The honor fridge was stocked lightly and left enough room for our own items. The rooftop bar was great for relaxing after a day out and the food and drinks were excellent. The location was great for exploring and getting the vibe of the city. A very enjoyable anniversary celebration stay!

This hotel was fantastic . Outstanding staff. Everyone I interacted with was incredibly friendly and helpful. Also, the hotel is centrally located with very well appointed rooms and terrific amenities. The rooftop bar has remarkable views of Barcelona and the ocean. Loved this place and hope to return.

Lovely hotel in a very central location with attractions within easy walking distance We were met with a warm welcome and a glass of fizz. Clean rooms with everything we needed. Good choice at breakfast Checkout was easy and had great advice about getting to the airport.