Kimpton Vividora Hotel

Wonderful hotel in the middle of Las Ramblas! Althought the area is very busy---The Kimpton Vividora was a perfect respite. Our first room was not large enough for our liking--we had many suitcases and were staying 5 nights. They upgraded us to a Vivi suite seamlessly on the second day--and left us a beautiful bottle of Cava and delicious dessert for our trouble! The breakfast was delicious and the rooftop pool/restaurant/bar was perfect! The entire staff was dedicated to giving the guests a wonderful experience and it showed--and was so appreciated!!

Form over function. Tiny, pokey room so we upgraded to a suite. No privacy in open plan not to our taste at all. No good clothes storage space. No dressing table etc etc Just not at all good for us. No English channels at all on TV. Would expect non Spanish guests to be accommodated. Everything overly techy and complicated. Never been made to feel more stupid by a room

Did not feel like a 4 star hotel, more like a "nice" 3 star. The bedding was very average. Pillows were very thin and lumpy. Some positives were the restaurant. Breakfast was very good and we also had a very nice dinner one night. The hotel seems to want to be a more upscale hotel as they do turn down service and leave little treats on the bed. These touches are nice but I would rather have nicer pillows and sheets than chocolate. I would not consider staying here unless you get a super good rate. We felt we paid way too much.

Unfortunately, our experience here did not live up to what I would expect from a five-star hotel. About a week before our arrival, I emailed the hotel to let them know that our flight was scheduled to arrive around 9:00 AM. I completely understood that check-in was not until 3:00 PM and that an early room could not be guaranteed, but after a very long travel day, I wanted to give them advance notice in case there was any possibility of getting into a room early so we could rest. Our flight ended up being delayed, and we didn’t arrive at the hotel until approximately 1:30 PM. Our room still wasn’t ready, which in itself I could understand. What was frustrating was watching guests who arrived and checked in after us receive rooms while we continued to wait. I understand that room assignments depend on room type, availability, housekeeping, etc., but considering I had contacted the hotel a week in advance, it did not feel as though much effort had been made to accommodate the request. Ultimately, our room wasn’t ready until shortly after the normal 3:00 PM check-in time. Unfortunately, the bigger issue throughout our stay was the repeated lack of respect for the Do Not Disturb sign. After such a long travel day, we were specifically trying to rest, yet staff knocked on our door and called our room twice. On another occasion, someone knocked to deliver a steamer that we had never requested, again while the Do Not Disturb sign was displayed. Our room on the third floor was also located next to what appeared to be a staff or storage closet. Throughout our stay, people were frequently going in and out, and the door would slam shut. It woke me up several times and made the room anything but quiet or restful. The most frustrating instance happened on our checkout day. Through our credit card benefits, we had already arranged and confirmed a 4:00 PM late checkout. Despite that, staff still knocked on our door asking when we were planning to leave—once again while our Do Not Disturb sign was on the door. Any one of these things individually would have been fairly minor. However, when they happen repeatedly throughout a stay, it points to a larger communication issue between departments. More importantly, having a Do Not Disturb sign repeatedly disregarded made it very difficult to actually relax in our room. For a five-star hotel, I expected a much higher level of communication, attention to guest preferences, and respect for privacy. We were really looking forward to staying here, so it was disappointing that instead of being a relaxing experience after a long journey, we spent much of the stay being disturbed. Unfortunately, the experience simply did not match the level of service I would expect from a hotel of this caliber. I want to end on some positives of this stay though. - great location - clean rooms - firm beds (my husband prefers a firm mattress and that can be hard to find in hotels) - great rooftop bar - tons of activities available (we didn’t take advantage of them) - luggage hold option - a sign in the bathroom showed they offered things from curling irons, contact solution to basically anything you could imagine (again, we didn’t take advantage but so nice to save having to go out searching if you forgot something)

This boutique hotel was wonderful! Tucked away on a quaint street in the Gothic Quarter was terrific. The staff was truly welcoming!!