Mercer Hotel Barcelona

Right in the heart of the gothic quarter, The Mercer is ideally placed to explore most of the key areas of Barcelona on foot which is great. It’s well equipped with everything you could want or need in a city hotel, including a lovely rooftop bar and pool we enjoyed some relaxation time at, a courtyard area for breakfast, and an elegant cocktail bar. The rooms were excellent- modern and well equipped, good value, and very clean. The team couldn’t do enough for us from a service perspective- booking taxis, checking on our experience, and providing glasses of water after we decided to walk up from the cruise port! We wouldn’t hesitate to come back on a future visit.

From start to finish . Felt so welcomed .. They truly had everything we wanted and were able to cater to us not only with knowledge and recommendations but also with kindness!

Beautiful hotel in great location. Room and service was outstanding. We will be back again soon.

I’m surprised this is considered a five star hotel based on our experience. The location was difficult to get to and our driver had to drop us off a couple of blocks away with all our luggage. Not a long walk, but pretty inconvenient. The hotel itself is nice and the staff was pleasant and friendly. The primary reason for such a poor rating is the air conditioner in our room did not work. The room was hot (in April) and we barely could sleep the first night. We reported the problem early the next morning and the staff said they would “reset” the air conditioner. We requested that they insure it was fixed while we were out on a 10 hour tour. Unfortunately, when we returned late in the day, it was apparent nothing had been done and our room was still at the same warm temperature. They again said they would “reset” the air conditioner. We informed the staff that had been tried earlier and that didn’t solve the problem. We were not offered another room. We had to request one and finally got access to a room with a functioning air conditioner around 9pm that night. We had to repack and move all our luggage which was very frustrating. We requested some level of reasonable compensation when we checked out the next morning but no one with authority was available so we paid the bill in full (not inexpensive). We have followed up with the hotel a number of times. They offered a free night stay but considering we live in Florida and have no plans to be back in Barcelona, we rejected this and again requested some level of refund. We have continued your follow up but the hotel staff has stopped communicating with us. We rarely post negative reviews but this unfortunately warrants it. We also subsequently learned that one of our daughters rooms (we rented four rooms in total) did not have a working air conditioner. However, they only stayed one night and we didn’t hear about it for a couple of weeks. Its sad that a hotel with such a lofty reputation has not stepped up to do the right thing.

Excellent hotel. Lovely location (quiet pedestrian side-street but super accessible to main thoroughfare). Service, food, room design, cleanliness and upkeep all very good.