Mercer Hotel Barcelona

Exclusive boutique hotel located in Gothic quarter adjacent to the old Roman wall. Superb location and knowlegeable, personal staff. Modern architecture and great pillows and beds. Could have used more access to plugs and better lighting in bathroom area. Lovely hotel and would return again

The Mercer Barcelona is a lovely hotel in a great location. The service was very attentive overall, breakfast delicious. We would stay there again. Caveat, if a gym is important to you during you stay, this is probably not the place for you. There is no gym on the property.

Sent from Proton Mail for iOS. -------- Original Message -------- There were some positive aspects to this hotel, but their billing practices were so predatory that they overshadow everything else—and that’s what I’m focusing on here. Do not book a nonrefundable room at this property. I reserved four nights at approximately €500+ per night. Within a couple of hours, I realized I had mistakenly booked for July instead of June, when we actually needed the stay. I immediately called the hotel to correct the error. They informed me they had no availability in June. When I explained that I had caught the mistake within hours—and pointed out that they still had three months to rebook the July dates—I asked if a refund could be issued. The answer was an unequivocal no delivered with unnecessary coldness. Faced with losing €2,000, my husband and I felt forced to plan an entirely separate four-day trip just to use the reservation. To make matters worse, when we rebooked for April, the hotel increased the rate by €200 per night. At no point was there any gesture of goodwill—no partial accommodation, no flexibility, not even a small concession like complimentary breakfast. Even more disappointing was the tone of the staff throughout the process, which felt dismissive and unnecessarily harsh. Proceed with extreme caution when booking here. Even if your travel plans seem certain, pay extra for a refundable option. This experience showed a clear lack of flexibility and customer consideration.

The Mercer Hotel, what an amazing hotel and the staff are lovely. Thank you for a wonderful short stay.

This is a truly fabulous hotel and a 5 star experience. Boutique , with parts of the building going back to Roman times,the place simply oozes character and it’s in the heart of the Gothic quarter so the position could not be better.The rooms are excellent ,the Breakfast outstanding but what makes it the best place is the staff who are all amazing.This place helped make our stay in Barcelona one of our favourite city breaks.