Monument Hotel

We imagined that a five star rating would have resulted in the delivery of an exceptional experience. The staff were excellent but we didn't find the junior suite or the breakfast to be at quite the enhanced level of expectations. The interior of the hotel has been remodelled recently. There were snagging issues affecting the lighting and the air conditioning The plug in the bathtub was static and the shower leaked.

as a frequent traveler on numerous business and personal vacation trips globally. The overall hotel experience of the hotel was unexpectedly incompleted. We even have to request for sufficient towels for 2 persons and replenished of the fridge which is supposed to be a completed service while making up the room.

Our first visit to Barcelona and what a treat! The Monument Hotel was truly a five star experience. This hotel, and more importantly the staff, surpassed all of our expectations. The hotel itself is beautiful - resurrected from a structure built long ago, but it is the people that make all of the difference. Warm, smart, polite, and attentive, are words that come immediately to mind. To begin, the concierge staff is AMAZING; Xavi, Juan, and Chresten are a team all- stars! They are super knowledgable about the city and truly go the extra mile to make your stay an unforgettable one. From making dinning reservations, giving precise directions on how to get places on foot, to last minute efforts to get you seats at places where there is no capacity - their service goes above and beyond! Other staff members are very helpful, and willing and eager to please. Laia, who is part of the F&B team could not have been nicer and enthusiastically knowledgeable about her city. The housekeeping staff worked like clockwork; the minute we left our room, the room would be cleaned, sheets changed, and refrigerator restocked. Front desk staff and the check-in/check-out process was efficient and took only a few minutes. The staff at Glasss, as well as Bera, highlighted by the service of Massimo and Hammington, were wonderful - trained professionals who served swiftly and with warmth. We have stayed at and enjoyed numerous highly rated hotels, but this was one of the best to date - by far. The location is perfect, and you will be right in the heart of the city, within walking distance of so much that Barcelona has to offer. Thank you Monument Hotel for an unforgettable experience!

Amazing facilities. They have a pillow menu. The light switch in our room wasn't working and they sent someone within minutes to address the issue. Great location. Restaurants were incredible. Breakfast was great. Staff were friendly and helpful.

Upper management never contacted me back for issues about constant noise from subway staying on first floor. After an early morning flight and getting only 4 hours sleep, The Monument Hotel checked us in and gave us a room on level 1. All night we heard the subway. The hotel is above the subway station and it ran all night. We only got 3 hours sleep. Four months in advance, we advised due to me waiting for a kidney transplant, I need a room quiet and clean. The bathroom shower leaked all over the bathroom floor leading to the bedroom, constant noise from subway all night, and loud taking in main corridor could be heard. I talked with Ricardo at the guest reception check in and he said will contact the GM to contact me. Still waiting over 1 week with no reply for inconvenience. Poor upper manager who did not care for guest.