Monument Hotel

Our first visit to Barcelona and what a treat! The Monument Hotel was truly a five star experience. This hotel, and more importantly the staff, surpassed all of our expectations. The hotel itself is beautiful - resurrected from a structure built long ago, but it is the people that make all of the difference. Warm, smart, polite, and attentive, are words that come immediately to mind. To begin, the concierge staff is AMAZING; Xavi, Juan, and Chresten are a team all- stars! They are super knowledgable about the city and truly go the extra mile to make your stay an unforgettable one. From making dinning reservations, giving precise directions on how to get places on foot, to last minute efforts to get you seats at places where there is no capacity - their service goes above and beyond! Other staff members are very helpful, and willing and eager to please. Laia, who is part of the F&B team could not have been nicer and enthusiastically knowledgeable about her city. The housekeeping staff worked like clockwork; the minute we left our room, the room would be cleaned, sheets changed, and refrigerator restocked. Front desk staff and the check-in/check-out process was efficient and took only a few minutes. The staff at Glasss, as well as Bera, highlighted by the service of Massimo and Hammington, were wonderful - trained professionals who served swiftly and with warmth. We have stayed at and enjoyed numerous highly rated hotels, but this was one of the best to date - by far. The location is perfect, and you will be right in the heart of the city, within walking distance of so much that Barcelona has to offer. Thank you Monument Hotel for an unforgettable experience!

Amazing facilities. They have a pillow menu. The light switch in our room wasn't working and they sent someone within minutes to address the issue. Great location. Restaurants were incredible. Breakfast was great. Staff were friendly and helpful.

Upper management never contacted me back for issues about constant noise from subway staying on first floor. After an early morning flight and getting only 4 hours sleep, The Monument Hotel checked us in and gave us a room on level 1. All night we heard the subway. The hotel is above the subway station and it ran all night. We only got 3 hours sleep. Four months in advance, we advised due to me waiting for a kidney transplant, I need a room quiet and clean. The bathroom shower leaked all over the bathroom floor leading to the bedroom, constant noise from subway all night, and loud taking in main corridor could be heard. I talked with Ricardo at the guest reception check in and he said will contact the GM to contact me. Still waiting over 1 week with no reply for inconvenience. Poor upper manager who did not care for guest.

The Monument Hotel’s location is fantastic. The most memorable part of my stay was the exceptional concierge service. They helped me with everything I needed and took care of every detail with genuine warmth and professionalism. On top of that, the three-Michelin-star restaurant, Lasarte, was an absolutely outstanding fine dining experience. The food, service, and overall atmosphere were truly exceptional. I enjoyed it very much and would highly recommend both the hotel and the restaurant to anyone visiting Barcelona.

This is an excellent hotel, truly 5/5 in a great location. From check in to check out everything was a great experience. The staff were all very welcoming and helpful throughout our stay. We stayed here for 6 nights and would highly recommend it for families traveling with children. They set up a nice pack and play for my toddler to sleep in. We stayed in the suite and were wowed when walking for the first time. The rooms are well designed both in interior design as well as functionality. The bathroom was very spacious with a beautiful soaking tub with jets. The water pressure in the shower was great and easy to use with both shower head and waterfall functions. The walls seemed noise cancelling as my mom said she never heard the baby cry. The room had a nice kitchen space we used often to cook simple things. Otherwise the restaurant downstairs was quite good for drinks and tapas. I wish I had made a reservation at their Michelin star restaurant in advance as they were booked out during my stay. Breakfast every day was included and delicious, they had eggs made to order and the tortilla Espanola was delicious. Coffee is made fresh to order and there was a wide selection of fruit, bread, meat and cheeses as part of the buffet. Housekeeping services were great, the rooms were spotless every day and it was so nice to come back to a comfortable bed and clean room after our day of sight seeing. I saw multiple families with children and can see why. They have an elevator which makes it quite accessible for a stroller. The hotel has a nice 2 foot deep outdoor pool on the roof which we took advantage of one hot day. There is a lounging area and the bar area is very popular at night. My mom was happy with the massage services at the spa. Overall we had a wonderful stay here and made many wonderful memories. I would highly recommend staying here.