Nobu Hotel Barcelona

The worst and most stressful hotel experience I've ever had, and I've stayed at 2-star hotels. We paid over €800/night for two nights, plus a second room for my parents. Check-in: Our room wasn't ready at 3pm; we waited 1.5 extra hours with two young kids and no estimate. Room: TVs and Wi-Fi didn't work. Connecting doors wouldn't stay open without propping them with luggage, unsafe with kids. A bar above the mirror was coming off the wall. Both room keys stopped working. Sleep: My mattress had fist-sized cotton lumps from a defective pad. The kids' bed frame was broken and needed three new support beams. No soundproofing (yelling, sirens, revving engines all night) and loud air conditioning. We barely slept. Amenities: Room service brings no table, so you eat on the bed. Rooftop and pool were closed for events. Restaurant: Despite open tables, no one greeted or seated us for 15 minutes, and no menus came. We had to ask reception for help. My wife's meal never arrived; she ate our kids' leftovers. Billing: The hotel charged my card $2,100+, then couldn't find the payment in its system. Over an hour lost at the front desk. They also overcharged us and still haven't refunded the difference. Management: Manager Victor sent templated replies plus orange juice and charcuterie no one asked for. Guests want proper service and a decent bed, not snacks. After checkout: Victor claimed we broke a lamp and threatened a €500 charge. We didn't. Our chat history from day one documents how much was already broken, and his photos don't show it was our room or our stay. Victor is the worst hotel manager I've encountered. No amount of money is worth this stress. I won't spend another dime at any Nobu business.

Location is close to metro which is very convenient. Front desk is not really friendly or trained well for a 5 star hotel. I did not feel welcomed during check in. As a solo female traveler I had to bring my two suitcase to my room myself. I thought maybe the hotel does not do that but was later shocked during my stay when I saw the bell man offering to take others. I wanted to move hotels and called Amex concierge but the hotel later offered to make it better which I would say my experience was better. They brought my a nice desert for my upcoming birthday, the manager called to check in, housekeeping was also good. My check out, the front desk was still so so, but the door man was amazing and helped me get to the train station. I would say overall the hotel feels more like a 4 star hotel. If you’re looking for amazing service I probably would not recommend based on my front desk experience. The restaurant however is great and my server was lovely. Overall It was a decent stay just a few disappointing moments.

City hotel is an approximately 30 mins ride from the airport and is situated next to a train station that is being constructed. Because of the construction - drop off and pick-ups presented minor challenges during my 5-days stay. Externally, its facade is rather bland but its interior is nicely presented that is pleasing and warm. There are security guards placed at the entrance (constantly) that is rather disconcerting but perhaps reassuring for some guests. Check-in was perfunctory and a little labored but acceptable. Staff throughout were professional but they were not "friendly" and arguably rude when approached with what they deem are simple questions. On a couple of occasions, the front desk staff did not even care to look up from what they were doing. Assigned room was of good size and very nicely adorned and decorated with furnishings that reflect the brand. Climate control worked efficiently and was responsive, wifi signal was robust, and the lighting was easy to manage and that provided adequate brightness. However, TV control was irritatingly hard to manage - (perhaps weak batteries) and required several tries to turn on and off. Showering was a disaster as there is no door that required mopping the floors after every visit. The corridors and the restaurant were very dark that made this client vary when touring the hotel. Had room service that was delivered promptly but the food was mediocre. Had breakfast and dinners at the Nobu (23rd floor) and Kozara (ground floor). Breakfast buffet provided an array of the typical offerings in a western hotel - nothing special here. Dinner food (Japanese at the Nobu) was mediocre - and was not reflective of the quality expected of the chain and expected based on the prices charged. The experience at the Kozara was the same. Both offered nice views and provided a nice ambience but that was it. Finally, because the lobby was rather small - on a few occasions, it was flooded by guests attending a conference in the hotel and breakfast was a "zoo" even at 7:00 am with the volume of guests - at both locales, the din from the visitors were very high and admittedly irritating to this guest.

Room was noisy, spa experience was disappointing and teh hotel, for the proce paid, needs some imrovement in mantainance.

One of the best meals of my life! Incredible service, Julius was an amazing server. The location, food and ambiance was all perfect. I loved the salmon tacos, crispy tuna rice and miso cod.