SLS Barcelona

I fell down and broke my right arm, and started to bleeding from my nose all because the hotel negligence. Hotel did not have immediate emergency medical attention or services and sent a security guard that doesn’t speak English and could not provide me with an immediate ambulance service to the hospital. Instead the security guard pulled me of the floor from the hand that is injured and caused more damage to my injuries. In addition, the hotel had problem with their electrical system in my room where the kitchen electrical system were not working for 3 consecutive days as well as the kitchen sink will not flow properly. To top all that the Air conditioning system was down for 7 hours and they allow guests with pets next to rooms without pets where I have allergies from dogs and the dog would not stop barking. I complained to the hotel management and the Duty Manager by name of Paola Temoche took no ownership and only offered to refund me 280 Euros after I paid $2700 for my stay and paid thousands of dollars to the hospital due to the hotel negligence. DO NOT EVER STAY AT THIS PROPERTY.

My experience at SLS Barcelona was truly exceptional from start to finish. The security, bell boys, reception, managing, F&B, and housekeeping staff all showcased unparalleled professionalism and warmth. Elio at the reception, along with his colleagues, was incredibly friendly and attentive, making me feel welcomed right away. Lidia is a standout professional—her impressive people skills and personable approach made my stay even more memorable. Every detail was handled with care and expertise. I wholeheartedly recommend SLS Barcelona as the best hotel in the city. Though I am heading to Africa, the wonderful memories I created here will stay with me forever. A truly outstanding place to stay! Musa

My stay at Barcelona SLS was ruined by serious billing issues. Despite staff agreeing to refund charges for my pre-paid room on 20th September (with invoice evidence), they later denied this agreement completely. Curiously, my male colleague with an identical booking issue had his resolved immediately without question, while I've been forced to fight for my refund despite having documentation. Despite providing invoices and credit card statements proving my case, their response was dismissive. Attempting to charge twice for a pre-paid room during a large corporate event shows extremely poor business practices. I strongly advise travellers to document all payment interactions with this hotel and verify refunds have processed before departing - especially as reading some reviews on here it seems others have also had a stay of two halves. What began as a simple billing error revealed troubling customer service standards.

Brand spanking new hotel a lovely 10mins walk from the convention Centre. Great staff, excellent food at both their Catalan inspired casual dining and Lora for fine dining. Fantastic breakfasts too. Sophia at the Deluxe bar made the best Vespa Martini! Rooms super comfy, excellent ac and well appointed bathroom. Only thing to improve is to heat the pool! Keep up the good work!

We stayed in SLS Barcelona for 4 nights from 26/09/25 and can't rate hotel highly enough. Beautiful hotel with trendy features ( very Instagramable). Staff accommodated our request for a connecting room on upper floor after one night on ground floor. We also had a medical emergency when one of our party was very ill on last night. The wonderful staff saved the day and helped us with getting a doctor, translation and a 24 hr pharmacy access. I would definitely stay at this hotel again when I come back to this city.