SLS Barcelona

My travel agent recommended this hotel but after reading recent reviews I was extremely concerned. However he told me he had great reviews and so I decided to stick with it. Glad I did. The hotel is new and the rooms are fresh, clean and well laid out. I had a nice harbour view. Staff were friendly throughout the stay and happy to help. Breakfast buffet (with omelettes made to order) was outstanding. The hotel is not in the tourist centre of Barcelona but it is easy to get to and has a large shopping centre a 10 minute walk away. I look forward to being back.

This hotel should be ashamed of the way it treats its guests when something goes wrong. A suitcase containing thousands of pounds worth of belongings disappeared after being handed to the hotel. No luggage tickets. No secure storage. No accountability. Just excuses. Our party included disabled family members, yet despite agreeing a medically necessary late check-out, housekeeping still entered our room, handled our belongings and repeatedly disturbed us. It was stressful, insensitive and completely unacceptable. The most shocking part has been what happened afterwards. I have spent weeks trying to resolve this privately. The hotel manager, the General Manager, head office and even the CEO have all been made aware of this complaint. Despite that, my emails have simply been ignored. I also submitted a GDPR Subject Access Request seeking access to my personal data. Rather than properly engaging with my request and answering the questions I raised, the hotel refused to provide the access I requested and has now stopped communicating altogether. That is what I find truly shameful. Not that something went wrong—mistakes happen—but the complete absence of accountability, transparency and basic decency afterwards. Luxury is not marble floors, rooftop pools or expensive interiors. Luxury is taking responsibility when you let a guest down. This hotel failed that test completely. Stay here if everything goes perfectly. But if something goes wrong, don’t expect empathy, don’t expect answers, and don’t expect anyone—from the hotel to head office—to stand behind the promises of a five-star brand. A genuinely embarrassing standard of customer service.

Had an amazing time at SLS. Barcelona. Great customer service, superb food and beautiful venue. We have been several times and always enjoyed our stay.

Beautiful hotel would stay here again. The bedrooms were lovely and they had two pools including a rooftop pool. (Recommend reserving sunbeds for the rooftop pool as we didn’t do this so they all became reserved). The maids also left our rooms in good, clean condition too. Hotel provided towels, towel for sun lounger, shampoo, conditioner, shower gel, toothbrush and paste, vanity set, soap, fridge, safe. The food we ate by the pool was really nice along with the drinks. The only downsides included the fact the hotel requires a €100 per night deposit which you have to pay upfront on arrival. We were not aware of this. Additionally the female staff behind the bar/restaurant by the pool were quite rude. The staff elsewhere and the male staff behind the pools bar were friendly on the other hand. Another thing was that my friend had to wait over an hour for a sandwich at the restaurant by the pool. We were told this would come off the bill however it didn’t - the woman was quite rude when we pointed out we had waited for so long. Another thing was that your keycard only validates you to go to your floor- so our friends who were staying on the floor below us couldn’t come up to see us (and vice versa) this is a security measure however it was quite inconvenient along with the fact the stairs were only accessible if you were to go to the first floor in the case of a fire/emergency. Overall I would stay at this hotel again it was good value for money however there were a few things that were inconvenient.

Nice hotel but well out of the way. Pools are very nice. Beer average, food average, room service food bad had a burger which was cold and raw and chips not cooked