SLS Barcelona

Due to an early morning flight time, we did an overnight stay after a cruise to get a good night's rest in preparation for a 23 hour travel day. The initial reception at check in was very welcoming and pleasant. The check in process was quick and easy. We had booked the hotel through the VISA Infinite Luxury Hotel Collection, as history has proven to us the hotels listed in this program are truly luxury. There are several benefits associated with the programme and one of those is a complimentary upgrade upon arrival, if availability permits; in this case it permitted, and we were extremely pleased with our room upgrade. The room was well appointed and extremely comfortable. This is a new hotel and I would guess it is less than one year old. It is a very large facility, and we used very few of the amenities available to us. We were told at check in the main dining restaurant was not available that evening, due to a special function; however, the lobby cafe/bar, Deluxe, would be available. After enjoying the balcony for most of the afternoon, we ventured out looking for dinner. Our first and only stop was the lobby...no need to go any further. There was a DJ playing some music, and the lobby was a buzz with activity. It was apparent there was a small conference happening in the hotel, as most of the people seemed to know each other and were talking and having a good time. So we joined in! Deluxe has a small but good menu, we had a few local beers and some wine to accompany our dinner. The food was excellent and the service staff were friendly and attentive. We went back to our room about 8 pm and went to bed shortly thereafter. Had a great sleep, the mattress was very comfortable. We were up early and checked out before breakfast was available; so unable to comment on breakfast. Check out was very quick; again the staff were friendly, pleasant and very professional. We noticed all staff were very relaxed and helpful. The doorman/security were very quick to offer assistance. Definitely a location we will visit again if the opportunity presents itself.

I joined my boyfriend on a company trip and we stayed at this hotel for several nights. On one of the nights of our stay, we went to bed early around 9pm because my boyfriend had an important and early workday the next morning. However, starting at about 8:30 pm, extremely loud music began blasting, shaking our walls. We tolerated it until around 10:30 pm, when I first called the front desk. I was initially told there was no party or event happening and that it must be a neighboring room playing music. They said they would check and tell them to turn it down. Thirty minutes later, with no improvement, I called again. At that point, they admitted there was a party happening in the ballroom and said they would ask them to turn the music down. Nothing changed. My boyfriend then went downstairs in person and was told there was nothing they could really do because the space was rented out and the hotel was fully booked, so we couldn’t be moved. When I called again, staff finally admitted that our room was directly above the DJ and speakers. We were told “sorry,” but no solution was offered. My boyfriend went down again and was sent back with earplugs—which did absolutely nothing. Around 12:45 am, I called yet again and was told the party wouldn’t end for another 1.5 hours. Only after my boyfriend went back downstairs once more did they suddenly manage to find another room for us to use for the night. We attempted to go to sleep around 9:00 pm and didn’t actually fall asleep until about 2:30 am. For a hotel that hosts business travelers, this situation was completely unacceptable. Poor communication, dishonesty, lack of accountability, and no regard for guests who need rest. Ridiculous.

I recently stayed at SLS Barcelona while attending a conference. The hotel itself is lovely – modern, stylish, and comfortable. The bar staff were wonderful, very friendly and welcoming, and the lady who checked us in was equally lovely. Our room was clean and nicely designed. That said, the location is not ideal if you want to explore the city. It worked well for my conference, but it is a bit far from most of the main attractions and central areas. There were also a few disappointments during our stay. We were meant to receive a complimentary bottle of wine, which never arrived. I contacted the hotel about it, and they replied saying they could not deliver it because our “Do Not Disturb” sign was on the door. I responded stating it had been removed and times we would be available, but never heard back. Additionally, the safe in our room had been locked by a previous guest and was unusable, and no one came to fix it despite raising the issue. At checkout, I mentioned the missing wine again. The staff checked to see if we had at least received the fruit that was meant to be included, which we had not. They apologised and offered my partner a takeaway coffee, which was appreciated, but overall there was no real attempt to make up for the missed amenities. A lovely hotel with kind staff, but the service follow-up needs improvement, and the location is just not the best for exploring the city.

I fell down and broke my right arm, and started to bleeding from my nose all because the hotel negligence. Hotel did not have immediate emergency medical attention or services and sent a security guard that doesn’t speak English and could not provide me with an immediate ambulance service to the hospital. Instead the security guard pulled me of the floor from the hand that is injured and caused more damage to my injuries. In addition, the hotel had problem with their electrical system in my room where the kitchen electrical system were not working for 3 consecutive days as well as the kitchen sink will not flow properly. To top all that the Air conditioning system was down for 7 hours and they allow guests with pets next to rooms without pets where I have allergies from dogs and the dog would not stop barking. I complained to the hotel management and the Duty Manager by name of Paola Temoche took no ownership and only offered to refund me 280 Euros after I paid $2700 for my stay and paid thousands of dollars to the hospital due to the hotel negligence. DO NOT EVER STAY AT THIS PROPERTY.

My experience at SLS Barcelona was truly exceptional from start to finish. The security, bell boys, reception, managing, F&B, and housekeeping staff all showcased unparalleled professionalism and warmth. Elio at the reception, along with his colleagues, was incredibly friendly and attentive, making me feel welcomed right away. Lidia is a standout professional—her impressive people skills and personable approach made my stay even more memorable. Every detail was handled with care and expertise. I wholeheartedly recommend SLS Barcelona as the best hotel in the city. Though I am heading to Africa, the wonderful memories I created here will stay with me forever. A truly outstanding place to stay! Musa