SLS Barcelona

Brand new hotel everything was beautiful and very clean. The staff were amazing couldn’t do enough for you always checking in to make sure you were happy and had drinks. Bar food came really quickly the cocktails took a while sometimes to come out but were delicious so worth the wait. There was one of the restaurants open at night but the food choice wasn’t to our liking so we had to go elsewhere to eat at dinner time. Rooms were impeccable so clean and nicely designed. The one criticism about the tv was there is only one English Channel and when you connect your phone it’s only audio so you can’t watch things of your phone. Staff very hospitable. Would go back

We spent a very enjoyable 4 nights at the SLS hotel. The hotel was spotless, and ultra-modern. Breakfast was amazing with a wide selection of foods available. The pools were very good, and the staff were pleasant and extremely helpful. In my opinion this is most definitely a 5-star hotel. The surrounding area wasn't great, but this wasn't an issue for us, as we mainly stayed by the pool during the day, and took taxis into Barcelona for the evening. Overall, a lovely holiday and we will certainly be returning.

I have yet to receive the overcharge credit from my stay in July. The team acknowledged the error and assured me the amount would be refunded to my credit card within 5–10 business days. However, the credit still hasn't appeared, and I followed up via email—but it's now been two weeks without any response. I'm disappointed to see this level of service, especially given the reputation they claim to uphold.

Actually struggling for the right words. A hotel of two halves. Greeted if that can be the word by security at the door who just looked us up and down. Checked into the room - beautiful! Went for a wander around the hotel to view the facilities - rudely looked at by security and staff of restaurants like we were shop lifters! Rude, and stopped to ask what we wanted. (We cancelled our dinner reservation after this). Visited Coral - lovely service and food - great team - thank you!! Decided to go for a walk - OMG! The waste incineration plant that greeted us outside the hotel was a delight and the walk was promptly cut short due to feeling unease at the area we were walking - wasteland, building works, the smell of waste and derelict buildings! Awful. For breakfast we decided we didn’t want anything huge and so didn’t want to pay 35 euros do wandered to get a coffee and croissant from the hotel reception. Perfect! Day 2 we noticed they did granola and yoghurt - great! However when we told them we were going to take it back to the room the staff then were rude, told me I had to go back to the room and order it from there and if I didn’t I needed to sign a disclaimer form to carry a bowl of yoghurt!!! What on earth. We wanted to eat on the room balcony as reception at 8-15am had club music playing and smelt of waste (a common theme - areas would one minute smell ok and then the next smell of waste coming through the air con). Whilst the hotel is lovely it is lacking atmosphere, consistent service and completion! The spa wasn’t open which we weren’t aware of and compared to many other hotels - is not 5 star. Wouldn’t recommend.

5* only based on visual effects… on welcome reception is taking 700€ as a deposit for a minibar, no one told us that before arrival. We asked for ice, charge was 5€, we asked for spoon (to take medication)- another 5€. We left the room leaving card behind, called reception from the hall it took them 15 minutes asking another managers how to solve the issue, eventually house keeping helped us. Everything seems to be a problem in this hotel, smallest query is too much to deal. From 5 stars hotel you would expect immaculate service, this one is very far from it. If you don’t want to be charged for air, ice, and spoons avoid.